At a Glance
- Tasks: Be the go-to person for customers, ensuring top-notch service and smooth logistics.
- Company: Join UPS, a global leader in logistics with a rich history of innovation.
- Benefits: Enjoy a permanent role with competitive pay and a supportive work environment.
- Other info: Work in a dynamic team with opportunities for growth and development.
- Why this job: Make a real difference by building strong customer relationships in a fast-paced setting.
- Qualifications: Degree in Business or related field preferred; customer service experience is a plus.
The predicted salary is between 40500 - 49500 £ per year.
Job Description
The Customer Relations Specialist serves as the primary liaison between Marken and its customers, ensuring exceptional service delivery and operational excellence.
This role is responsible for building strong client relationships, coordinating cross‑functional teams, managing customer expectations, and supporting the successful execution of logistics programs.
The ideal candidate is customer‑focused, highly organized, and thrives in a fast‑paced, highly regulated logistics environment.
Key Responsibilities
- Partner with customers to establish and maintain agreed service levels, response standards, and performance expectations, ensuring these standards are consistently met or exceeded throughout program delivery.
- Build and maintain strong working relationships with customers, Account Management teams, and internal operational departments to drive service excellence and continuous improvement.
- Collaborate across multiple business functions to ensure operational activities align with customer requirements, Marken network guidelines, company policies, and standard operating procedures.
- Manage customer requests for enhanced services, special handling requirements, and increased shipment monitoring, ensuring timely communication and successful execution.
- Work closely with customer logistics teams to identify, develop, and implement solutions that support new business requirements while maintaining compliance with Marken operational standards.
- Coordinate and participate in regular customer meetings to review program performance, discuss service metrics, address operational concerns, and identify opportunities for improvement.
Experience
- Bachelor’s degree in Business, Supply Chain, Logistics, Healthcare, or a related field preferred.
- Previous experience in customer service, customer relations, account management, or logistics coordination.
- Experience within the pharmaceutical, healthcare, clinical trials, or transportation/logistics industry is an advantage.
- Strong communication and relationship management skills with the ability to engage effectively with customers and internal stakeholders.
- Excellent organizational skills with the ability to manage multiple priorities in a fast‑paced environment.
- How we recruit
UPS is committed to a policy of treating individuals fairly and recruiting, selecting, training, promoting and compensating based on merit, experience and other work‑related criteria.
We do not discriminate against any applicant based on age, race, religion, sex, disability, sexual orientation or gender identity.
- Employee Type
- Permanent
UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.
In 1907, two teenage entrepreneurs in a Seattle basement started with a $100 loan and created what would become the world’s largest package delivery service.
Today, operating in more than 220 countries and territories, UPS is committed to moving our world forward by delivering what matters.
UPS and its more than 500,000 UPSers around the globe are a transportation and logistics leader, offering innovative solutions to customers, big and small.
UPS understands and appreciates its responsibility to help build safe, stronger and more resilient communities founded on justice and economic opportunity for all, supported by a healthy, sustainable global environment.
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Customer Relations Spec in London employer: 540 Marken Limited
At 540 Marken Limited, we pride ourselves on being an exceptional employer that values our employees' contributions in a dynamic and highly regulated logistics environment. Our commitment to fostering strong client relationships is matched by our dedication to employee growth, offering continuous training and development opportunities, as well as a collaborative work culture that encourages innovation and process improvement. Join us in a role where your efforts directly impact customer satisfaction and operational success, all while working in a supportive and engaging atmosphere.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Relations Spec in London
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at 540 Marken Limited. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like 540 Marken Limited before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Relations Spec in London
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to 540 Marken Limited:Your cover letter is your chance to shine! Tell us why you want to work at 540 Marken Limited specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at 540 Marken Limited!
How to prepare for a job interview at 540 Marken Limited
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
