Before you apply to a job, select your language preference from the options available at the top right of this page. Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow - people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level.
Job Description
Company overview Marken, UPS Healthcare Precision Logistics (formerly Marken, MNX & Polar Speed), the clinical and advanced therapy subsidiary of UPS Healthcare, unites expertise across healthcare and complex secure logistics to drive the success of our clients through innovation.
Main Purpose
To provide a consistently high level of service to a customer through the provision of a dedicated central point of contact for Service Management and problem resolution.
Main Duties and Responsibilities
Participate in the Customer agreement of service and response standards and ensure that these standards are maintained or exceeded during program delivery. Develop excellent working relationships with Customer, Account Management team and Operational Functions, to influence the achievement and maintenance of service performance. Work in a cross functional capacity to ensure the activities related to various entities fit with customer requirements and Marken Network Guidelines, policies, and procedures. Manage special requests from the customer for increased and enhanced levels of service or monitoring of shipment progress. Working with Customer logistics teams/departments, to develop and implement solutions for new business requirements in accordance with Marken Guidelines. Attend meetings with the client on a periodical basis, to discuss program status and relevant service issues and concerns. General Work towards developing a partnership between Marken and the Customer by gaining an understanding of the Customer's specific industry requirements, and the Logistical requirements complexity that this places on Marken. The quest for speed, together with specific logistics requirements, has put increased pressure on Marken to provide high quality Customer solutions. Extensive contact with Customer Representatives. Extensive contact with local and regional Aviation and other relevant operational locations. Extensive contact with Operations/Logistics divisions. Participate in scheduled meetings to discuss services performance and concerns. Form working relationships and other an understanding of other department within the customer's organization. Complete and thorough understanding of Aviation/Airline Networks Excellent communication skills with the ability to influence others. Excellent problem solving and prioritization skills essential.
How we recruit
UPS is committed to a policy of treating individuals fairly and recruiting, selecting, training, promoting and compensating based on merit, experience and other work-related criteria. We do not discriminate against any applicant based on age, race, religion, sex, disability, sexual orientation or gender identity.
Employee Type
Permanent UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.
In 1907, two teenage entrepreneurs in a Seattle basement started with a $100 loan and created what would become the world's largest package delivery service. Today, operating in more than 220 countries and territories, UPS is committed to moving our world forward by delivering what matters. UPS and its more than 500,000 UPSers around the globe is a transportation and logistics leader, offering innovative solutions to customers, big and small. UPS understands and appreciates its responsibility to help build safe, stronger and more resilient communities founded on justice and economic opportunity for all, supported by a healthy, sustainable global environment.
#J-18808-Ljbffr
Client Relationship Manager employer: 540 Marken Limited
At 540 Marken Limited, we pride ourselves on being an exceptional employer that values our employees' contributions in a dynamic and highly regulated logistics environment. Our commitment to fostering strong client relationships is matched by our dedication to employee growth, offering continuous training and development opportunities, as well as a collaborative work culture that encourages innovation and process improvement. Join us in a role where your efforts directly impact customer satisfaction and operational success, all while working in a supportive and engaging atmosphere.
