Sales Associate - Victoria\'s Secret, Manchester Trafford

The Sales Associate drives sales growth by personally selling deep and across all product categories and delivering emotionally engaging customer experiences – consistent with the brand vision.

Key Responsibilities:

• Drives sales and growth by personally selling to customers
• Connecting with multiple customers
• Proactively engages with customers, reads cues and responds effectively
• Creates a memorable connection by asking effective questions to identify customer needs and make additional product recommendations
• Uses confident selling statements and is effective at overcoming customer objections
• Provides customers with the perfect bra fit by asking effective questions, taking a measurement, or conducting a fitting
• Displays expert product knowledge and takes initiative where needed
• Participates in sales goal setting with manager and tracks individual performance towards the goal
• Delivers a friendly and efficient customer experience

All roles at Victoria\’s Secret are responsible for:

• Driving sales results and growing the business through action and productivity
• Maintaining a focus on bras as the premier product, to build loyalty and support our \”Best at Bras\” culture
• Creating customer awareness (i.e., email capture) to build customer loyalty, when applicable
• Setting personal goals and tracking individual and team performance to the goals
• Preparing for each shift by maintaining awareness of all sales, promotions and applicable ringing procedures
• Taking initiative to recover and replenish merchandise, so it is available to sell
• Understanding and adhering to visual merchandising brand standards
• Assisting in housekeeping of sales floor and communicating maintenance issues
• Keeping an awareness of, and building personal capability in, loss prevention
• Reinforcing store strategy to reduce shrink
• Supporting all activities related to providing a safe working environment
• Understanding and demonstrating Company values

KPI\’s:

• Sales
• Sales Per Hour
• Pounds Per Transaction
• Transactions Per Hour
• Bra Conversion

Qualifications:

• Exhibits an authentic desire to exceed the customers\’ expectations
• Persuasive, builds enthusiasm, and inspires the customer to buy
• Proven ability to meet or exceed sales goals preferred
• Demonstrates a sense of urgency
• Has a healthy, competitive spirit, while maintaining a team focus
• Is resilient and bounces back quickly from setbacks
• Pursues opportunities to take on more responsibility
• Seeks out coaching from leaders and peers to improve productivity; leads own learning
• Schedule flexibility that includes evenings, weekends, holidays, and non-business hours

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