At a Glance
- Tasks: Support field technicians in real-time, troubleshoot issues, and enhance installation processes.
- Company: Join Meter, a forward-thinking tech company revolutionising internet infrastructure.
- Benefits: Competitive salary, equity plan, and opportunities for professional growth.
- Other info: Dynamic role with potential for career advancement and innovation.
- Why this job: Make a tangible impact on installations and help shape the future of connectivity.
- Qualifications: Experience in networking and strong communication skills are essential.
Location London Employment Type Full time Location Type Remote Department Business Meter's ambition is to evolve internet infrastructure into a utility by building a product that caters to stakeholders from Customers, ISPs, Partners, and Technicians. Every utility starts with an installation – and that's where you come in. The Technician Operations team is the live backbone of Meter's deployment engine, ensuring that we deliver critical infrastructure on time, to standard, and with zero friction for our partners and customers. A Network is most vulnerable during deployment - and each stakeholder plays an essential role to ensure it's built as performance and resilient critical infrastructure. Meter dedicates a team to each stakeholder, ensuring our product and work empowers stakeholders to do operationally and technically sound work at scale. In this role, you'll build Meter for technicians. By guiding field technicians in real time, troubleshooting issues as they happen, and building the systems and tools that make installations effortless, you'll ensure our product works where it matters most: in the field. What success looks like Your fingerprints will be on every installation, shaping the technician experience and driving the scale Meter needs to reach utility status. In your first six months, you will: * Keep projects on track: Deliver >90% of installations on time by owning live technician support and unblocking issues in real time. * Raise quality standards: Reduce rework rates <5% and ensure compliance with installation artifacts and validation checks. * Accelerate installs: Partner with Operations Engineering to roll out automated technician tooling that cuts install validation times by 30%. What your day-to-day will look like From day one, you'll be in the center of the action. A typical week might include: * Running live installation support shifts - answering technician questions, guiding them through steps, and escalating blockers. * Troubleshooting networking and hardware issues in real time, logging root causes, and ensuring fixes stick. * Documenting progress across active installs and pushing updates to project managers and internal stakeholders. * Spotting recurring issues and working with Operations Engineering to design new playbooks, tools, or product changes. * Translating technician feedback into product improvements, ensuring our hardware and software are purpose-built for the field. Where you can take this role In year two, you could design automated validation tools that remove manual install steps, lead the rollout of new technician onboarding programs that cut ramp time in half, and shape product improvements that fundamentally change how installations are done in the industry. Your work will directly define how Meter scales installation quality and speed worldwide. Who you are You thrive on solving problems in real time and making order out of chaos. You're a natural communicator who can bridge technical and non-technical teams, and you see every blocker as an opportunity to improve the system. You have experience in networking with the curiosity to go deeper, quickly building the technical fluency needed to support field operations. Clear communication, disciplined documentation, and a builder's mindset enable you to bridge teams, create structure, and translate frontline insights into scalable tools and product improvements. Compensation * The estimated base salary for this role is between £55,200 – £94,080. * Additionally, this role is eligible to participate in Meter's equity plan. #J-18808-Ljbffr
StudySmarter Expert Advice🤫
We think this is how you could land Technician Operations in London
✨Get Involved in Industry Events
Logistics and supply chain are all about networking, so hit up those trade shows and local meetups. Places like the UK's Logistics and Supply Chain conference can be goldmines for connecting with potential employers like 53 Stations and learning about the latest trends in the industry.
✨Leverage Online Communities
Join forums and LinkedIn groups specifically for logistics professionals. Share your insights and ask questions to get noticed. Being active in these spaces can help you establish credibility and might just lead to an opportunity at 53 Stations!
✨Showcase Your Skills with a Portfolio
Even if it’s a full-time gig, having a portfolio can really set you apart. Include case studies or projects that demonstrate your understanding of supply chain management, logistics software, or solving operational challenges. You’d be surprised at how much this can impress hiring managers.
✨Apply Directly Through Our Website
Don't forget the power of applying directly through our website! A lot of companies like 53 Stations keep job postings exclusive to their sites. This way, you can easily keep track of your applications and ensure your profile is in front of the right people.
Some tips for your application 🫡
Show Your Supply Chain Savvy:In your CV and cover letter, make sure to highlight your understanding of logistics and supply chain management principles. Mention any relevant courses you've taken or tools you've used, like inventory management software or data analysis platforms, to showcase your skills and keep up with best practices in the industry.
Quantify Your Achievements:When detailing your previous work experience, remember to use numbers wherever possible. Did you improve delivery times by a specific percentage? Did you help reduce costs? These kinds of quantified achievements not only catch the eye but also demonstrate your capability in the logistics sector.
Tailor Your Cover Letter to 53 Stations:This is your chance to really connect with the team at 53 Stations. In your cover letter, express why you're passionate about supply chain logistics and how your goals align with the company’s mission. A little personalisation goes a long way!
Include Relevant Certifications:If you've got any certifications related to logistics or supply chain management—like APICS or Six Sigma—make sure you flaunt them! These show that you're committed to your professional development and can set you apart from other candidates.
How to prepare for a job interview at 53 Stations
✨Know Your Logistics Tools
Make sure you're familiar with key logistics software and tools like SAP or Oracle ERP. These are often used in the industry, and being able to demonstrate your knowledge or experience with them can really set you apart during your interview with 53 Stations.
✨Perfect Your Problem-Solving Skills
Expect to tackle scenarios that showcase your problem-solving skills. Think about past experiences where you've had to optimise supply chains or handle logistics challenges. Have a few examples ready to discuss how you made decisions that led to improvements.
✨Show Your Team Spirit
Supply chain roles heavily rely on teamwork and communication. Be prepared to discuss how you've collaborated with others in previous roles. Maybe share a time when you coordinated with a team to resolve a logistical hiccup. This can show 53 Stations that you're a team player!
✨Understand the Big Picture
Be ready to talk about the broader logistics and supply chain trends. Having insights into current challenges in the industry, like sustainability or lead times, can impress the interviewers at 53 Stations. Show them you’re not just focused on the day-to-day but also have a strategic mindset!
