At a Glance
- Tasks: Lead a team delivering top-notch HR services across EMEA & APAC.
- Company: Join a global leader in financial services with a commitment to inclusivity.
- Benefits: Flexible work options, competitive salary, and opportunities for professional growth.
- Other info: Dynamic role with excellent career advancement opportunities.
- Why this job: Make a real impact by improving HR processes and supporting diverse teams.
- Qualifications: Experience in HR operations and case management is essential.
The predicted salary is between 30000 - 40000 £ per year.
You will lead a team of HR specialists delivering high-quality, compliant HR services across EMEA & APAC. The team (4 in London, 1 in Munich) operates within a global shared services model, acting as a Tier 3 function supporting employee lifecycle activities including onboarding, offboarding, contractual changes, leave of absence, and employee relations.
Your role is responsible for ensuring effective service delivery through Workday (HRIS) and ServiceNow (case management system), managing escalations, monitoring case risk and driving continuous improvement. The role also leads regional HR projects, supporting process harmonisation and inclusion initiatives, system enhancements, and operational excellence.
How You'll Spend Your Time
- Leading, coaching, and developing the EMEA & APAC HR Specialist team
- Managing delivery of employee lifecycle processes: onboarding and offboarding, contractual changes, leave of absence administration and employee relations case support
- Overseeing HR service delivery within a Shared Services / HR Service Center model, ensuring alignment to tiered support (Tier 1–2)
- Managing HR cases end‑to‑end using ServiceNow, including escalations, SLAs and case quality
- Acting as an escalation point for complex and sensitive employee cases
- Ensuring accurate processing and data integrity in Workday
- Monitoring case volumes, trends and performance metrics, driving improvements and case deflection
- Leading and delivering HR projects and process improvements, including system enhancements and process harmonisation
- Partnering with HR Business Partners, Employee Relations, Payroll, Benefits, HRIS and other stakeholders
- Ensuring compliance with local employment requirements across EMEA and APAC
- Driving continuous improvement, standardisation and automation of HR processes
To Be Successful in This Role You Will Have
- Experience leading an HR Operations or HR Service Center team within a shared services model
- Proven experience working in a case management environment managing case lifecycle, SLAs and escalations
- Strong knowledge of HR operational processes, including onboarding, offboarding, contractual changes, leave of absence and employee relations support
- Strong working knowledge of Workday (or similar HRIS)
- Proven experience leading projects, process improvements or HR transformation initiatives
- Ability to manage high‑volume, case‑driven workloads while maintaining quality and compliance
- Strong stakeholder management skills across a matrixed, international environment
- Excellent problem‑solving, organisational and decision‑making skills
- High attention to detail, with a strong focus on data accuracy and governance
If You Also Had This, It Would Be Great
- Experience working across EMEA and/or APAC, with an understanding of multi‑country complexity
- Experience with ServiceNow (or similar advanced case management platforms)
- Experience supporting HR technology improvements or system integrations
- HR qualification (e.g., CIPD, SHRM)
- Experience working in financial services
Work Location
Our employees work in the office at least four (4) days per week, with flexibility to work from home one (1) day per week. Some roles may require additional in‑office time or different in‑office expectations; specific requirements will be discussed during the hiring process.
Equal Opportunity Employer
Columbia Threadneedle Investments is an equal opportunity employer. We consider all qualified applicants without regard to racial or ethnic background, religion or belief, sex or gender, nationality, genetic information, age, sexual orientation, gender identity, disability, marital status, pregnancy or maternity or any other basis prohibited by law. We are committed to fostering an inclusive and accessible recruitment process for individuals with disabilities. If you require a reasonable accommodation to aid your participation in the application or interview process, speak to your recruiter to discuss how we can support you.
HR Shared Services / Operations Manager in London employer: 50100 Threadneedle Ast Mgt Hld Ltd
Columbia Threadneedle Investments is an exceptional employer, offering a dynamic work environment in London where you can lead a talented HR team dedicated to delivering high-quality services across EMEA and APAC. With a strong focus on employee development, continuous improvement, and a commitment to inclusivity, you'll find ample opportunities for professional growth while enjoying a collaborative culture that values diversity and innovation.
Contact Details:
50100 Threadneedle Ast Mgt Hld Ltd Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land HR Shared Services / Operations Manager in London
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We think you need these skills to ace HR Shared Services / Operations Manager in London
Some tips for your application 🫡
Show Off Your HR Skills:When you’re crafting your CV, make sure you highlight specific HR skills that are relevant to the role at 50100 Threadneedle Ast Mgt Hld Ltd. Include any experience with recruitment processes, employee relations, or performance management, and don’t forget to mention your familiarity with HR software or tools that could give you an edge.
Tailor Your Cover Letter:Your cover letter is your chance to shine, so tailor it to 50100 Threadneedle Ast Mgt Hld Ltd and the specific HR role. Highlight your passion for people management and how your unique approach can help foster a positive workplace culture. Be sure to sprinkle in examples from your past experiences that illustrate your problem-solving abilities and interpersonal skills.
Include Relevant Certifications:If you’ve got any HR certifications or relevant training under your belt, be sure to showcase them! These qualifications can really set you apart from other candidates when applying for this full-time HR position at 50100 Threadneedle Ast Mgt Hld Ltd. List them prominently on your CV to catch the hiring manager's eye.
Align with Company Culture:Make sure your application speaks to 50100 Threadneedle Ast Mgt Hld Ltd's values and culture. Research the company and align your experiences or values with what they stand for. This will show them that you're not only a fit for the role but also for the overall vibe of the team and organisation.
How to prepare for a job interview at 50100 Threadneedle Ast Mgt Hld Ltd
✨Brush Up on HR Best Practices
As you're diving into human resources, it’s crucial to be well-versed in the latest HR practices and legislation. Get familiar with key topics like employee engagement, talent acquisition, and diversity initiatives, as these could easily pop up in your interview with 50100 Threadneedle Ast Mgt Hld Ltd.
✨Know Your Recruitment Tools
Most HR roles involve using various recruitment tools and ATS (Applicant Tracking Systems). Make sure you can comfortably discuss platforms like Workday or Greenhouse. If you've had direct experience, share those examples; if not, show your eagerness to learn!
✨Highlight Your People Skills
A full-time HR role at 50100 Threadneedle Ast Mgt Hld Ltd will require strong interpersonal skills. Prepare to share stories that demonstrate how you’ve successfully navigated conflicts or supported team members in past experiences. Authenticity goes a long way in this field.
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Being up to speed with current HR trends, like remote working protocols or mental health initiatives, can set you apart. Be ready to discuss how these trends could impact 50100 Threadneedle Ast Mgt Hld Ltd and how you would contribute to adapting HR strategies.
