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For Companies At a Glance
- Tasks: Support diverse transport solutions for clients, ensuring safety and efficiency.
- Company: Join a dedicated team in Nottingham focused on community transport services.
- Benefits: Competitive pay, flexible hours, and opportunities for personal growth.
- Why this job: Make a difference in people's lives while developing valuable skills.
- Qualifications: NVQ level 2 in business management or equivalent; customer service experience.
- Other info: Dynamic role with potential for career advancement in public service.
The predicted salary is between 13 - 27 £ per hour.
About the job
Transport Solutions Assistant
West Bridgford, Nottingham, United Kingdom
£ 13.47 - 26.94 (British Pound Sterling)
Key Responsibilities
- To support the delivery of a wide range of specialised transport, including specialist home to school transport, Youth offending, CFCS, Adult Social Care and Respite short breaks providing solutions for internal and external clients.
- To monitor contract performance, including site visits and to investigate issues reported by service users or clients.
- To ensure that National and County Council safeguarding and child protection measures are followed.
- To be responsible for the procurement and evaluation of best value ad-hoc transport for client departments.
- To be responsible for the evaluation of Direct Travel Assistance Payments (DTAP) to parents and carers.
- To review and analyse contract performance and practice against agreed specification or service level agreements and to assist in service reviews and wider opportunities for efficiency savings including site visits across the County.
- To identify savings where ad hoc contracts may be converted to longer term contracts generating savings through efficient procurement.
- To be responsible for ensuring all service users have a certified Transport Care Plan where required through liaison with care professionals and schools.
- Assess service development opportunities in conjunction with colleagues, clients, members of the public and other stakeholders.
- Using bespoke software systems to maintain accurate financial and client information and to create reports as required.
- To verify payments to suppliers and clients and to monitor revenue returns where appropriate.
- To support the Transport Officers in delivering the service priorities and to deputise for the Officers when required.
- To deal directly with clients and suppliers with a high level of customer care.
Key Accountabilities
- Transport requests are actioned within appropriate timescales.
- Ensuring that all service users are treated in accordance with the Customer Care Policy.
- All contracts operate in accordance with service specifications and issues or disputes are resolved.
- All transport is provided in a safe manner offering protection and security to vulnerable users.
- Transport solutions are delivered within the allocated budget.
- Parents are offered an alternative to direct transport which meets their requirements and best value for the Authority.
- Contracts and services are delivered properly and opportunities for efficiency savings are identified and implemented meeting all budget requirements.
- Service efficiencies are properly investigated and communicated to all stakeholders ensuring practical and deliverable solutions are found.
- Contract costs are managed in an efficient manner.
- All service users are transported in a safe and professional manner which meets their medical or physical needs.
- Client departments and commissioning officers have accurate and timely budget information.
- Suppliers and clients receive prompt payment and revenue streams are recorded efficiently.
- The Transport Solutions team provides a high quality and reliable service to all clients and customers meeting service level agreement standards.
- All clients are satisfied with the service provided.
Person Specification
Education and Knowledge
- NVQ level 2 in business management or equivalent.
- Understanding and experience of customer focused delivery.
- Understanding of specialist transport services, in particular for those with learning or physical difficulties.
- Understanding of the County Councils home to school transport policies.
- Knowledge and understanding of Safeguarding and child protection issues.
- Ability to collect, analyse and interpret data.
- Geographical knowledge of Nottinghamshire and surrounding areas.
- Knowledge of the Council's role in providing transport services.
- The ability to respond sensitively to customers where there may be emotional concerns or conflict.
Experience
- Experience of verbal and written communication with customers, partners and team members.
- Experience of a transport related environment, including the understanding of timetables, schedules and vehicle workings is desirable.
- Good understanding of IT systems including specialist technical systems.
Personal skills and general competencies
- Puts into practice the Councils commitment to excellent customer care.
- Works efficiently and effectively and actively looks for ways of improving services and outcomes for customers.
- Ability to meet agreed objectives and delivery targets through effective planning and use of resources.
- A high level of accuracy in recording and reporting financial details and operational issues.
- Ability to make decisions and solve problems to meet operational targets and to prioritise the resources available.
- Works well with colleagues but also able to work on their own initiative.
- Shares the Councils commitment to providing a safe environment for customers and staff and also treating all with respect and consideration.
Transport Solutions Assistant in West Bridgford employer: 5 Star Recruitment
Contact Detail:
5 Star Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Transport Solutions Assistant in West Bridgford
✨Tip Number 1
Get to know the company! Research their values and recent projects. This will help you tailor your conversations during interviews and show that you're genuinely interested in what they do.
✨Tip Number 2
Network like a pro! Reach out to current or former employees on LinkedIn. A friendly chat can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Prepare for common interview questions related to transport solutions. Think about how your skills align with the job description and be ready to share specific examples from your experience.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and shows your enthusiasm for the role. Plus, it keeps you on their radar!
We think you need these skills to ace Transport Solutions Assistant in West Bridgford
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the key responsibilities of the Transport Solutions Assistant role. We want to see how you can support our mission in delivering specialised transport solutions!
Showcase Your Customer Care Skills: Since customer care is a big part of this role, share examples of how you've provided excellent service in the past. We love seeing candidates who understand the importance of treating clients with respect and sensitivity.
Be Clear and Concise: When writing your application, keep it straightforward and to the point. Use clear language to describe your experiences and achievements, so we can easily see how you fit into our team at StudySmarter.
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of getting noticed. It’s the easiest way for us to track your application and ensure it reaches the right people!
How to prepare for a job interview at 5 Star Recruitment
✨Know Your Transport Stuff
Make sure you brush up on your knowledge of transport services, especially those related to home to school transport and special needs. Familiarise yourself with the relevant policies and safeguarding measures, as this will show that you understand the importance of these aspects in the role.
✨Show Off Your Customer Care Skills
Since this role involves a lot of interaction with clients and service users, be ready to discuss your experience in customer care. Think of specific examples where you've gone above and beyond to help someone, especially in sensitive situations. This will demonstrate your commitment to excellent service.
✨Data is Your Friend
You’ll need to collect and analyse data, so be prepared to talk about your experience with this. Bring examples of how you've used data to improve services or solve problems in the past. If you have experience with IT systems, mention that too—it’s a big plus!
✨Be Ready to Problem-Solve
The interviewers will likely want to see how you handle challenges. Think of a time when you faced a problem in a work setting and how you resolved it. Highlight your decision-making process and how you prioritised resources to meet objectives. This will showcase your ability to think on your feet.
