Transformation Business/Data Analyst in Uxbridge

The Business/Data Analyst will support key projects within the Council's transformation programme to identify, scope, design and deliver improvements to services and business processes across people, policy, systems, processes and governance. To develop projects, business plans and reports to support findings. To promote continuous performance improvement across the Council by working with services as determined by performance information and project demand to streamline systems and processes in support of the Council's Transformation Programme. Will work collaboratively with services and senior managers across the Council on the as-is and to-be process mapping and data analysis to support business change in teams to support new ways of working.

• Resident & Community Contribution: To demonstrate understanding of the Council's Customer Care Standards and ensure that these standards are met in order to deliver the Council vision of putting our residents first.
• People Management: No direct supervisory responsibility however may be required to establish and coordinate meetings and task and finish groups, and to assist in induction and training of peers and new employees.
• Operational Service Delivery: Participate in Council transformation projects as required by the Director of Transformation and Business Change supporting analytical and statistical work and preparing reports and presentations for audiences at all levels. Eliciting and gathering requirements (using interviews, statistical analysis, process mapping workshops, site visits, user cases, scenarios and task and workflow analysis) to support the introduction of new and replacement processes and systems in teams within the Council. Bringing an understanding of lean and systems thinking to transformation business change. Able to identify, calculate and monitor benefits realisation and return on investment. Sound financial literacy. Defining reporting requirements and specifications. Draws inferences from process details and links these to the big picture by considering business objectives when identifying process improvements. Able to structure and analyse large amounts of information for use when redesigning processes. Documenting as-is and to-be processes including mapping potential new processes and gaining agreement through the established governance structures within the Council for any process re-engineering required. Conducting thorough data business analysis, including challenging perceptions and embedded thinking, to ensure that data requirements move the business forward and achieve outcomes. Producing clear, concise and service design documentation, as-is and to-be process maps, business and project plans and reports etc. Take ownership of key deliverables and develop viable solutions with to-be processes, to resolve business issues. Lead in testing the solutions, including leading in User Acceptance Testing (UAT), as required. Lead in training provision arising from implementing solutions related to the projects, as required. Maintaining a high level of knowledge and expertise within the Business/Data Analysis specialism.
• Service Planning & Development: Maintain knowledge of the current Team Plan and understanding of own contribution in order to ensure delivery of this plan. To demonstrate cost-consciousness and identify any cost-effective changes to own way of working.
• Service Improvement: To identify and suggest any improvements to current ways of working in order to deliver a more efficient and effective service for customers.
• Contacts: Primary contact will be with other officers within the Council, Members, and service users/residents and their representative bodies.
• Additional Responsibilities: Complete other reasonable tasks in order to fulfil role purpose or as instructed by management.
• Key Performance Indicators: Delivery of the agreed Personal Performance Appraisal Objectives.

Person Specification

• Qualifications: Degree in a relevant subject, or equivalent experience. Evidence of continuing professional development.
• Statutory or Role Specific Requirements: Ability to work flexibly to meet the needs of the Service.
• Experience: Experience of delivering business process improvement within complex environments. Experience of facilitating interviews, workshops and focus groups. Experience of modelling processes within software applications (e.g. Microsoft Office and Visio). Experience of working within a public sector organisation. Experience in influencing, managing and negotiating with stakeholders, with the ability to communicate key messages across multiple areas of Council business. To remove obstacles to process design and development. Experience with analytics platforms. Experience of writing documentation including process maps, technical documentation and user guides for both technical and non-technical audiences. Experience of working under lean approaches and project management across the project lifecycle.
• Knowledge & Skills: Extensive knowledge of business process re-engineering improvement principles, tools and techniques. Knowledge and understanding of how business processes can be improved. Excellent problem-solving skills and the ability to apply creative thinking to find effective solutions. Data preparation and visualisation (qualitative and quantitative data). Working with complex data sets from different council services and awareness of performance monitoring/reporting. Strong IT skills and the ability to proficiently use Word, Excel, PowerPoint and Visio. Proven ability to manage a range of projects through to completion. Proven written and oral communication and interpersonal skills with good negotiation and influencing skills and the ability to work collaboratively with internal and external partners/professionals.

Competencies:

• Residents and Community Focus: Putting Our Residents First. Delivers the Customer Care Promise; is welcoming, helpful & polite. Engages, empathises and takes ownership. Gives clear information about service standards and timescales. Treats all customers and colleagues with dignity and respect. Aware of Local Government purpose & Nolan principles including integrity, openness and honesty. Adopts a 'One Council' perspective on service delivery.
• Accountability and Delivery: Plans, prioritises & organises workload to meet deadlines. Is quality orientated and accepts responsibility for outcomes (positive and negative). Considers financial implications of service delivery. Cost-conscious, aware of budgetary controls and escalates decisions where appropriate.
• Inspirational Collaboration: Engages with Council's vision and priorities and takes 'One Council' view. Actively listens and contributes to team meetings and decisions. Takes responsibility for own development and wellbeing. Encourages constructive feedback and is self-aware of own strengths, wellbeing and development needs. Actively participates in learning activities and applies new knowledge and skills in the workplace.
• Drives Change and Improvement: Solution focused, challenges existing practices and suggests new ways of doing things. Willing to try new things, accepts responsibility and learns from own mistakes. Remains positive and engages with change and service improvement. Remains open-minded to new ideas.