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- Tasks: Manage caseloads, provide housing advice, and support tenancy officers with complex issues.
- Company: Join a forward-thinking council dedicated to community welfare and inclusivity.
- Benefits: Competitive salary, professional development, and a supportive work environment.
- Why this job: Make a real difference in people's lives while developing your career in social housing.
- Qualifications: Experience in housing management and excellent communication skills required.
- Other info: Dynamic team atmosphere with opportunities for growth and learning.
The predicted salary is between 36000 - 60000 £ per year.
To ensure the Tenancy and Estates Team are effectively prioritising and managing caseloads of work and responding to housing related enquiries and actions. To ensure that all contact with our customer is recorded on the Open Housing System and appropriate advice and support provided to tenancy officers in addressing tenant issues, giving advice and personally taking on and managing more complex case work and complaints. Work closely with the Case Manager lead to ensure that policies and procedures are written and kept up to date and fit for purpose. Ensure learning and development of the team.
Corporate Responsibilities
Understand, uphold, and promote the aims of the councils equality, diversity, and inclusion policies; health, safety and wellbeing of self and others; and Organisational values in everything you do. Equality and Diversity practice covers both interaction with staff, service users and communities and includes challenging discrimination and promoting equality of opportunity for all.
Advice and Information
Provide high level advice and information in relation to tenancy and estate management, having a good oversight of housing law; current legislation and new initiatives that are coming through. Understanding of tenancy and estates policies and procedures, looking to improve, lean and update where necessary. Ensuring relationships are maintained with all our multi agency partners. Ensuring safeguarding practices are adhered to and that the customers is at the heart of everything we do.
Administration
Assist the Case Manager Lead with the administrative aspects of managing the tenancy and estates cases. Provide comprehensive administrative support to the Tenancy and Estate Team, ensuring tenant enquiries are actioned in a timely manner.
Qualification/Knowledge/Experience/Skills
Good understanding of the social housing; with a strong emphasis in housing management.
An awareness of the Data Protection Act.
An awareness of Health and safety in a social housing setting.
An awareness of welfare benefits and welfare reform.
An awareness of the role of Registered Providers and Supported Housing.
Experience of dealing with complaints and rolling out learning outcomes.
Knowledge of working within Housing management, tenancy, and estates.
Excellent customer care and people skills and an ability to communicate well both face to face, by email and by telephone.
Ability to deal with confidential and sensitive matters with a wide range and spectrum of people in varying circumstances.
Good organisational and administrative skills.
Good IT skills including the use of Microsoft Word, Excel, and Outlook as well as case management systems.
Accuracy and attention to detail.
Numerate.
Ability to prioritise, manage own workload, and meet deadlines.
Ability to work as part of a team, be flexible, use own initiative and work with limited supervision.
Qualifications/Experience Essential
CIH Level 4 or can demonstrate that you are working towards it.
Minimum of 5 GCSEs at grades A to C (including English and Maths), NVQ Level 4 or equivalent, or significant relevant experience within housing; local authority or registered providers.
Experience of dealing with the general public and in particular vulnerable customers.
Experience of delivery of frontline customer services.
Experience of working in an administrative role.
Experience of recording and maintaining accurate statistical information.
Experience of effectively triaging enquiries and signposting clients where appropriate.
Experience of working within the housing sector.
Experience of computerised invoice/order systems.
Senior Case Manager in Taunton employer: 5 Star Recruitment
Contact Detail:
5 Star Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Case Manager in Taunton
✨Tip Number 1
Network like a pro! Get out there and connect with people in the housing sector. Attend local events, join online forums, or even hit up LinkedIn. The more people you know, the better your chances of landing that Senior Case Manager role.
✨Tip Number 2
Show off your skills! When you get the chance to chat with potential employers, highlight your experience in managing complex cases and your knowledge of housing law. Make sure they know you’re the go-to person for tenancy and estate management.
✨Tip Number 3
Be proactive! If you see a job opening that fits your skills, don’t wait around. Apply through our website and follow up with a friendly email. Let them know you’re keen and ready to bring your expertise to their team.
✨Tip Number 4
Prepare for interviews by brushing up on current legislation and policies related to housing. Be ready to discuss how you can improve processes and support your future team. Confidence is key, so practice makes perfect!
We think you need these skills to ace Senior Case Manager in Taunton
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in housing management and customer service. We want to see how your skills align with the role of Senior Case Manager, so don’t hold back on showcasing your relevant achievements!
Showcase Your Knowledge: Demonstrate your understanding of housing law and current legislation in your application. We’re looking for someone who can provide high-level advice, so mentioning specific examples of your expertise will definitely catch our eye!
Be Clear and Concise: When writing your application, keep it clear and to the point. Use bullet points where necessary to make it easy for us to read through your qualifications and experiences. Remember, we appreciate attention to detail!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at 5 Star Recruitment
✨Know Your Stuff
Make sure you brush up on your knowledge of housing law, tenancy policies, and current legislation. Being able to discuss these topics confidently will show that you're not just familiar with the basics but also ready to tackle complex case work.
✨Showcase Your People Skills
As a Senior Case Manager, you'll be dealing with a variety of people, including vulnerable customers. Prepare examples of how you've successfully communicated and resolved issues in the past. This will highlight your excellent customer care skills.
✨Demonstrate Organisational Skills
Be ready to talk about how you manage your workload and prioritise tasks. Share specific strategies or tools you use to stay organised, especially when handling multiple cases or administrative duties.
✨Emphasise Teamwork and Flexibility
This role requires collaboration with the Tenancy and Estates Team and other multi-agency partners. Prepare to discuss how you've worked effectively in teams before and how you adapt to changing situations or challenges.
