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- Tasks: Schedule and allocate repair works efficiently while ensuring excellent customer service.
- Company: Join a reputable organisation focused on delivering high-quality repair services.
- Benefits: Gain valuable experience, develop your skills, and enjoy a supportive work environment.
- Why this job: Make a real difference in people's lives by ensuring timely repairs and excellent service.
- Qualifications: Strong organisational skills and experience in a fast-paced environment are essential.
- Other info: Collaborate with various stakeholders and grow your career in a dynamic setting.
The predicted salary is between 36000 - 60000 £ per year.
To ensure that works orders are scheduled through the In-house appointments system, repairs works are allocated to trade operatives and all works are carried out with minimal average turnaround time.
Working independently and taking ownership to resolve planning and scheduling of responsive repair work with minimal levels of supervision. Repairs is a front line service delivery role with a high impact on the SHPs reputation which requires excellent customer service to be displayed at all times.
Staff are expected to regularly liaise and collaborate with stakeholders internal and external to SHP and may include surveyors, Contract Managers, Building Control, Repairs Team Supervisors and Order Compliance Officers in order to make the most appropriate decisions to complete repairs.
Skills & Experience
- Good time management, planning & organisational skills
- Experience of working in a pressurised environment and dealing with challenging situations, preferably in a DLO environment
- Experience and competence on computerised systems
- Good written, verbal, questioning & interpersonal skills
- Demonstrable customer experience
- Basic knowledge of Repair & Maintenance methodologies
Planner in Sutton Coldfield employer: 5 Star Recruitment
Contact Detail:
5 Star Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Planner in Sutton Coldfield
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with potential colleagues on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and understanding their values. Be ready to discuss how your skills in planning and organisation can help them improve their repair processes. Show them you’re not just another candidate!
✨Tip Number 3
Practice your customer service skills! Since this role has a high impact on reputation, be prepared to demonstrate how you handle challenging situations and ensure customer satisfaction during your interview.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities that might be perfect for you. Plus, it’s a great way to show your enthusiasm for joining our team at StudySmarter.
We think you need these skills to ace Planner in Sutton Coldfield
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your skills and experience align with the Planner role. We want to see how you can contribute to our team, so don’t hold back on showcasing your relevant experience!
Show Off Your Communication Skills: Since this role involves liaising with various stakeholders, it’s crucial to demonstrate your written communication skills. Use clear and concise language in your application to reflect your ability to communicate effectively.
Highlight Your Organisational Skills: We’re looking for someone who can manage their time well and stay organised under pressure. Share examples from your past experiences that showcase your planning and organisational abilities to help us see how you handle challenges.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it makes the whole process smoother for everyone involved.
How to prepare for a job interview at 5 Star Recruitment
✨Know Your Stuff
Make sure you understand the ins and outs of the planning and scheduling process. Brush up on repair and maintenance methodologies, as well as the specific systems used in the role. This will show that you're not just interested but also knowledgeable about what the job entails.
✨Show Off Your Customer Service Skills
Since this role has a high impact on the company's reputation, be ready to discuss your previous customer service experiences. Think of examples where you resolved issues or improved customer satisfaction, and be prepared to explain how you would handle challenging situations.
✨Demonstrate Your Time Management Skills
Prepare to talk about how you manage your time and prioritise tasks, especially in a pressurised environment. Have specific examples ready that showcase your organisational skills and how you've successfully juggled multiple responsibilities in the past.
✨Engage with Stakeholders
Since you'll be liaising with various stakeholders, think about how you can demonstrate your interpersonal skills. Prepare to discuss how you've collaborated with others in previous roles, and be ready to share strategies for effective communication and decision-making.
