Multi Trade CFTOPP in Southwater

Demonstrating excellent operational skills whilst providing skilled workmanship within the building trades as part of a multidisciplinary team maintaining, servicing and improving the councils housing and property stock. To self-manage work within the requirements of the delivery; liaising with customers to enable the smooth running and completion of each job, providing diagnoses and making recommendations regarding the remedial work required to defects. To provide a high quality and excellent level of service to the residents of Southwark, focused on achieving required turnaround in accordance with council targets and to required standard.

Principal Accountabilities Responsibilities

• To provide knowledge, understanding and execution of installation, repairs and maintenance, inspection of equipment of operational buildings, features and fittings within housing managed stock and infrastructure.
• To be responsible for completing a range of Repair & Maintenance work to a professional standard and highly productive level, acting with minimum supervision and a large degree of self management.
• Carry out to the highest standard all aspects of repair / renewal work to items in various trades such as ground works, carpentry, plumbing, glazing and finishing trades (painting & decorating, plastering / tiling).
• Undertake a broad range of multi-skilled repair activities to provide a comprehensive repair service.
• To maintain a level of knowledge and skill necessary to effectively perform the duties of the post and comply with any appropriate standards of continuing professional development.
• To ensure all work and related activities are carried out in accordance with current H&S legislation, Southwark's safety management systems, contract specifications/instructions and good working practices at all times.
• To provide support, guidance, training and mentoring for apprentices, trainees or work colleagues through specialist knowledge and experience.
• Carry out a range of specified works both as an individual craft professional and as a member of a multi-skilled team, refurbishing properties.
• As directed by Supervisor/Management undertake inspection activities and when required by management to assist in emergency call outs.
• Work should be undertaken using innovative and output focused solutions, assessing risk and benefits to establish solutions.
• Work in a range of properties throughout the Borough, including occupied tenancies and offices and unoccupied buildings.
• Providing a service to a diverse range of customers and clients adopting and adhering to Customer Services and Equal Opportunities policies whilst being responsive to conflicting priorities based on resident need, vulnerability and corporate policy.
• Be responsible for an allocated vehicle for use while on duty, ensuring that the vehicle is safely and correctly driven and all equipment, materials safely stored.
• Be responsible for the content of the vehicle at all times while in their possession, ensuring the security of all materials and tools and that no equipment is kept unsafe in vehicles overnight.
• To maintain plant, tools, vehicle and materials ensuring all is fit for purpose and maintained to required standards.
• To identify tools and materials needed for works, maintaining stock impress for materials, parts and tools, ensuring effective and efficient use of resources for service delivery.
• To work with mobile technology to aid modern ways of working within the business unit and wider council departments.
• To gather and record data for information systems managing asset inventories and attributes.
• To plan and organise a variable workload in order to meet deadlines to the required standards, being able to read and interpret work specifications, instructions and drawings.
• To utilise all Personal Protective Clothing and Equipment in line with designated tasks and adhere to method statements, risk assessments, codes of practice and all appropriate legislation and regulations.
• Promote and deliver a customer centred service that is responsive to internal and external customer needs, and places resident and key stakeholders involvement at the heart of the service.
• To provide excellent customer care to all.

Job Context

Southwark Repairs provides 24 hours, seven day a week repairs and maintenance services to the residents of Southwark Council housing stock. The service delivers approximately 50,000 individual repair orders and over 1000 refurbishments to void properties each year.

Organisational Objectives

• A Fit for the Future Service that puts the residents needs at the heart of the service.
• To deliver the service well, so our residents say they are: Proud of their home, their block and estate, Living in a safe, well maintained home and building, Listened to by their landlord.
• To invest in people and actively manage individual and team performance whilst ensuring that the skills required for excellence are in place.

Structure

This post formally reports to Service Manager. To positively contribute to the team delivering operational services provided by the Business Unit. To deliver services in accordance with contract and work instructions, service level agreement and work specifications whilst minimising the financial consequences. Provide and maintain efficient and effective ways of working whilst ensuring value for money in the activities which are carried out.

Contacts

The post holder will have contacts with staff across the Council including senior managers, Members of Council, Members of the public and external organisations. All of whom s/he is expected to develop constructive working arrangements to progress the objectives of the post and the Council. The post holder is responsible for ensuring maintenance of accredited standards. The business unit is committed to continuous improvement in quality of service. The post holder will be responsible for ensuring that all activities are consistent with best value. This includes assisting in the preparation of the performance plan for the business unit and individual work plans, and learning and development plans.

Grade/Conditions of Service

The employment is subject to a probationary period of twenty six weeks from your start date of employment with Southwark Council, during which time you will be required to demonstrate to the councils satisfaction your suitability for the position in which you are employed. This post has been evaluated at grade: Craft Operative+ - Salary ranging from £39,801 - £55,368 dependant on experience. Governed by the National Joint Council for Local Authorities Services, based on the NJC Award for pay. Must wear and utilise all Personal Protective Clothing and equipment in line with task. Willing to attend training courses Statutory and CPD. Contractual hours 36 per week Monday to Friday between the hours of 08:00 and 18:00. May be required to participate in the management of the Out of hours service rota. The post holder is required to perform at the appropriate level of responsibility, whether specifically contained in the job summary or not, which is consistent with the grade and is reasonable in all circumstances across the division having regard to exigencies of the service, your abilities and aptitudes, and all relevant matters. The post holder will be expected to work flexibly across the different geographical locations of sites and operations within the Borough.

Health & Safety

The post holder needs to have a good understanding of relevant legislation and codes of practice including H&S, Building Regulations, Fire Regulations, etc. The post holder will comply with all Health and Safety policies and procedures. Report any incidents, accidents, hazards and take a proactive approach to Health and safety matters in order to protect themselves and others.

Special Conditions of Recruitment

• Must be able to work at heights.
• Must hold a current driving license.
• Comply with and promote the Councils Equality and Diversity policies.
• Willingness to be trained in appropriate skills relating to this role and needs of the service.

Person Specification

The person specification is a picture of skills, knowledge and experience required to carry out the job.

Knowledge

• City And Guilds plumbing NVQ 2 or equivalent, or City and Guild Carpentry NVQ 3 or equivalent, City and Guild Multi-skilled NVQ 3 or equivalent.
• Good level of literacy and numeracy.
• Demonstrate evidence of continued professional and personal development within a relevant discipline.
• Understanding of issues around the delivery of maintenance and refurbishment contracts in relation to a housing repairs environment.
• Understanding of relevant legislation and codes of practice including H&S, Building Regulations, Fire Regulations, etc.

Experience

• Demonstrable experience of working in the building and trades industry carrying out repairs and maintenance to void and tenanted properties.
• Experience of working within diverse communities of all abilities.
• Experience of working independently making decisions required for the completion of jobs.
• Experience of working within teams.
• Demonstrable experience of customer service matters while working with customers in the community.
• Ability to formulate practical solutions to problems given the constraints of the situation.
• Ability to make well reasoned decisions based on available information, within given timeframes.
• Ability to plan, prioritise and organise workload to meet required deadlines.
• Ability to respond to the needs of customers politely and efficiently, and to deal with issues calmly and objectively.
• Can use the available information technology effectively, and efficiently to meet work demands.
• Ability to lead and motivate trainees, apprentices or staff, to act as a coach and mentor to these.