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For Companies At a Glance
- Tasks: Engage families, manage enquiries, and support community development in a welcoming environment.
- Company: Local council dedicated to putting residents first and enhancing community services.
- Benefits: Flexible working hours, professional development opportunities, and a supportive team culture.
- Why this job: Make a real difference in families' lives while developing your skills in a dynamic setting.
- Qualifications: GCSEs in English and Maths; experience in multi-agency environments preferred.
- Other info: Opportunity for career growth and to work with diverse communities.
The predicted salary is between 36000 - 60000 £ per year.
About the job
1. People Management
- No direct supervisory responsibility; however, there may be a requirement to assist in induction and training of peers and new employees.
2. Customer Management
- To demonstrate understanding of the Council's Customer Care Standards and ensure that these standards are met in order to deliver the Council vision of putting our residents first.
3. Operational Service Delivery
- To engage families at the point of entry to the service by providing an environment where families feel welcome and supported, and to forge strong working relationships with the families.
- To manage the reception area, greeting all visitors warmly and ensuring it remains a welcoming, clean and pleasant environment and ensuring that safety checks and procedures are implemented and advised to visitors to the centre.
- To establish and maintain good relationships with all site users, parents/carers and visitors and to enhance community development.
- To manage enquiries to the children's centre by telephone, email and face to face contact from parents, professionals, voluntary organisations, statutory agencies and the general public.
- To offer information, advice and guidance in response to enquiries received from families, including childcare, health, benefits and financial matters; demonstrating a breadth of knowledge of local support, and signposting on to services as appropriate.
- To seek regular feedback from centre users and collate and report responses to the centre co-ordinator.
- To maintain the centre calendar and diary, detailing training and meeting dates and ensure these are kept up to date and accessible to the centre team and wider locality as appropriate.
- To maintain the children's centre database ensuring registration and attendance data is inputted and kept up to date.
- To ensure that all family records and sensitive data, both paper and electronic are stored and maintained in accordance with Council Data Protection policy and procedure.
- To lead on the co-ordination and administration of the 'Your Bump and Beyond' ante-natal programme for the locality, ensuring sufficiency of provision and access to the programme for Parents-to-be at the appropriate time.
- To use the Council's procurement and financial management systems, e.g. Oracle, for the ordering of resources and supplies for the centre, managing the receipting, checking and distribution of deliveries in a timely manner.
- To ensure that the data held on the children's centre database is up to date and of the highest quality by:
- Developing and implementing systems and processes to ensure data integrity.
- Auditing family records and ensuring inaccuracies and duplicates are rectified speedily and communicated to colleagues within the locality.
4. Service Planning & Development
- Maintain knowledge of the current locality Plan and understanding of own contribution in order to ensure delivery of this plan.
- To demonstrate cost-consciousness and identify any cost effective changes to own way of working.
- To identify and suggest any improvements to current ways of working in order to deliver a more efficient and effective service for families.
7. Contacts
- Service users and front line professional staff across social care, health, housing, education and the voluntary sector.
8. Additional Responsibilities
- Complete other reasonable tasks in order to fulfil role purpose or as required by management.
Person Specification
QUALIFICATIONS:
- Educated to GCSE level (or equivalent) including English and Maths.
- First Aid at Work qualification.
ROLE SPECIFIC REQUIREMENTS
- Ability to work flexibly to meet the needs of the service - postholder will be assigned to one establishment but may occasionally be required to cover other sites.
EXPERIENCE
- Demonstrable experience of working effectively as part of a team in a busy, multi-agency environment.
- Experience of using a range of ICT software systems and packages.
- Experience of working in a children's centre.
- Experience of working with families with complex needs.
KNOWLEDGE & SKILLS:
- Excellent ICT skills and the ability to learn new systems as required.
- Ability to be the superuser with regard to the children's database, supporting the wider staff group to make best use of the resource.
- Excellent verbal and written communication skills and the ability to respond effectively to a wide range of enquiries.
- Ability to produce documents to a high quality, paying particular attention to grammar and spelling.
- Ability to be flexible and prioritise work to meet deadlines.
- Ability to effectively enter, amend and quality assure data, observing the need for confidentiality.
- Ability to produce basic management information from a database.
- Demonstrable ability to develop positive relationships with children, their families and the wider community.
- Ability to signpost families appropriately using knowledge of the local area and the range of services and support available to young children and their families.
- Knowledge of the issues impacting on the lives of children, young people and families, particularly the vulnerable.
- Knowledge of safeguarding procedures and child protection policy and practice.
COMPETENCIES
- Demonstrates a commitment to changing work practices and processes, and a willingness to try new ways of working or thinking.
- Takes responsibility and delivers results.
- Adapts to changing demands to ensure that objectives are met, overcoming problems and making well considered decisions.
- Acts as a role model to others in the team, sharing knowledge and experience when necessary, whilst respecting and valuing the contribution other team members' experiences can bring.
Communication
- Demonstrates well developed written and verbal communication skills; and the confidence to present reports and verbal accounts credibly to a variety of different audiences.
Customer Care
- Develops contacts and relationships with customer/client groups, regularly reviewing service delivery and taking responsibility to ensure quality service provision.
- Takes ownership of personal development.
- Takes action to develop own and others' capability and knowledge by promoting and supporting developmental opportunities to improve performance.
Senior Family Engagement Officer in Ruislip employer: 5 Star Recruitment
Contact Detail:
5 Star Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Family Engagement Officer in Ruislip
✨Tip Number 1
Network like a pro! Reach out to your connections in the community and let them know you're on the hunt for a Senior Family Engagement Officer role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the Council's Customer Care Standards. Show that you understand their vision of putting residents first, and be ready to discuss how you can contribute to that goal during your interview.
✨Tip Number 3
Practice your communication skills! As a Senior Family Engagement Officer, you'll need to engage with families and professionals alike. Role-play common scenarios with a friend to boost your confidence and refine your responses.
✨Tip Number 4
Don't forget to apply through our website! It's the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Senior Family Engagement Officer in Ruislip
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your experience aligns with the role of Senior Family Engagement Officer. Use keywords from the job description to show that you understand what we're looking for.
Showcase Your Communication Skills: Since this role involves a lot of interaction with families and various stakeholders, demonstrate your excellent verbal and written communication skills in your application. Share examples of how you've effectively communicated in previous roles.
Highlight Relevant Experience: Don’t forget to mention any experience you have working in children's centres or with families facing complex needs. This will help us see how you can hit the ground running in this position.
Keep It Professional Yet Personal: While we want to see your professional side, don’t hesitate to let your personality shine through. A touch of warmth and authenticity can make your application stand out. Remember to apply through our website!
How to prepare for a job interview at 5 Star Recruitment
✨Know the Council's Customer Care Standards
Before your interview, make sure you understand the Council's Customer Care Standards inside out. This will help you demonstrate how you can meet these standards and put residents first, which is crucial for the role of Senior Family Engagement Officer.
✨Showcase Your People Skills
Be prepared to discuss your experience in building relationships with families and community members. Think of specific examples where you've successfully engaged with families or resolved conflicts, as this will highlight your ability to forge strong working relationships.
✨Familiarise Yourself with Data Management
Since you'll be managing sensitive data, brush up on your knowledge of data protection policies and the importance of data integrity. Be ready to explain how you've handled data in previous roles and any systems you've used, especially if you're familiar with databases.
✨Demonstrate Flexibility and Adaptability
The job requires flexibility to meet service needs, so think of instances where you've adapted to changing demands. Share examples that show your ability to prioritise tasks effectively while maintaining a high standard of service delivery.