Learning Disabilities - Support Worker in Royal Leamington Spa

About the job

Job purpose:

• To enable service users with individual needs to improve their quality of life and be part of their communities.
• To promote independence, wellbeing, rights, responsibilities and choice among service users.
• To provide day to day care and support to enable the individuals who use Turning Points services to live as independently as they wish.

Key accountabilities

Quality - To maintain a high level of quality in service provision by:

• Meeting quality expectations and agreed performance criteria.
• Participating and utilising management information and information collection systems as appropriate.
• Contributing to the continuous improvement of the service.

Own Development - To continuously review own performance and development needs to assist growth and development by:

• Participating in open two-way dialogue during Performance Management meetings agreeing own task and development objectives and reviewing these and overall performance against the competency framework and skills profile for the Support Worker role.
• Participating in training and other development opportunities as agreed with your line manager.

Health and Safety & Risk Management - To ensure a safe working environment for self and colleagues by:

• Ensuring good standard of housekeeping is maintained in own area.
• Ensuring risk assessments are completed when appropriate.
• Taking personal responsibility for own safety e.g. reporting concerns, ensuring appropriate vaccinations and eye tests etc. are obtained.
• Complying with all H&S policies and procedures including serious untoward incidents and accident reporting.

Compliance - To ensure compliance with internal and external standards and codes of conduct by:

• Meeting all regulatory requirements.
• Comply with Turning Points Code of Conduct, policies and procedures.

Miscellaneous - To undertake any other duties reasonably requested by the line manager.Service Users - To proactively deliver a high quality/person centred service provision that meets the needs of service users by:

• Supporting individuals with their personal care, which may include skin care, bathing or showering, shaving, oral care, intimate care and continence (including management of bladder and bowels), dressing/undressing and hair care.
• Supporting individuals with housekeeping duties, such as cooking, cleaning, laundry, ironing, washing dishes and running errands; carrying out these tasks in full when individuals are unable to do so.
• Promoting peoples rights and responsibilities.
• Working as an effective member of the team.
• Providing advice and information for service users and others where appropriate.
• Delivering agreed support packages to quality standards.
• Liaising with external professional groups e.g. GPs, Social Services, etc.
• Ensuring record keeping is maintained to the required standard at all times and contributing to service monitoring requirements.
• As appropriate, supporting services users to take their prescribed medication on time assisting them where necessary.
• Ensuring full risk assessments and risk management is delivered effectively.
• Ensuring that work is undertaken in line with Health and Safety requirements.
• Assisting the facilitation of effective care pathways.
• Supporting individuals to achieve goals and objectives as set out in their care/support plans.
• Supporting and enabling individuals to access community based services and facilities.

Service Support - To assist in the implementation, development and delivery of the service by:

• Participating in the induction of new colleagues when required.
• Delivering all tasks on time and to agreed quality standards.
• Participating in the service user reviews with line manager or other colleagues.

Service Development & Quality - To work collaboratively to develop the service by:

• Ensuring the service and the wider organisation of Turning Point is represented in a professional manner at all times.
• Proactively contributing to continuously improving the service by making positive suggestions, providing constructive feedback and assisting in the implementation of agreed new ways of working.
• Ensuring day to day delivery of service provision embeds and extends Turning Points person centred approach.

Empathy and Support - To provide empathy and support to service users by working with service users in a person-centred way, to meet needs, personal goals and aspirations:

• Encouraging service users to achieve their potential.
• Promoting independent living through service users personal choice, advocacy and support.
• Taking account of the views of service users families, carers and significant others.

Sector Quality Standards - To ensure all services are delivered in accordance with recognised standards by:

• Ensuring all services are delivered within CQC and/or Supporting.