Rough Sleeper Outreach Team Manager

About the job

Purpose of the Role

To be responsible for the day to day delivery of the Street Outreach service, ensuring that shift patterns and practices are set to ensure that contact is made and sustained with all people sleeping rough in the area. Responsible for overseeing a team of outreach workers, ensuring that the appropriate assessments and referrals are conducted and that there is an action plan with a clear route away from the street for those rough sleeping in London Borough of Enfield.

Supervisory responsibility

To lead and manage a team. Taking the lead in recruitment and selection of new staff to the team and expected to assist with the induction of staff, including on the job training of colleagues and provide advice to colleagues in other services on street homeless issues. Responsible for the daily management of the street outreach team and ensure that all procedures are followed to ensure a positive outcome.

Key Accountabilities

• Developing performance targets and quality control measures for the work of the team, and monitoring team members work to ensure that these are met.
• Responsible for setting clear objectives and holding individual supervisions regularly.
• Ensuring good communication between staff by holding team meetings regularly, and additional briefings, as necessary.
• Inducting new staff and planning the continuing development of existing staff and ensure that PDR are undertaken.
• Managing the workload of the team to ensure that adequate cover is provided at all times.
• Ensuring the health and safety of team members. This will include implementing procedures for office safety and use of computer equipment and lone working policies are adhered to.
• Defining (and reviewing from time to time) the roles of staff to ensure these support the projects aims and objectives.
• Operating London Borough of Enfield's disciplinary and grievance procedures where necessary and adhering to all London Borough of Enfield's policies and procedures.
• To develop an accurate picture of the number of people sleeping rough in London Borough of Enfield and the locations where there is good reason to believe that people may be sleeping rough.
• To develop shift patterns and practices that reflect the rough sleeping patterns and subgroups in London Borough of Enfield, including early mornings, day, late nights and at weekends if required.
• To support your team to make contact with people potentially sleeping rough in London Borough of Enfield and the responsibility of verification of rough sleeping and develop a pro-active working relationship with those individuals found to be rough sleeping and ensure that a valid approach to supporting the team to ensure a positive outcome.
• Responsible for the assessment of your team.
• Responsibility for the needs of people sleeping rough in your area.
• To actively monitor CHAIN records, ensuring that each contact and assessment is recorded in accordance with the CHAIN recording guidance.
• To maintain constructive working relationships with other departments within the council.
• To maintain constructive working relationships with businesses and community/faith groups in London Borough of Enfield and proactively promote awareness of the service.

The range of outcomes we expect you to do are set out above, however this is not intended as a complete description of your job. We reserve the right to ask you to undertake any tasks that are consistent with the grade to ensure effective service delivery. This may include working in any other service areas, including the Customer Access Service, and/or vary hours of work, as may be reasonably required of you.

Corporate Health and Safety Responsibilities

All employees have personal responsibilities to take reasonable care for the health and safety of themselves and others. This means:

• Understanding the hazards in the work they undertake;
• Following safety rules and procedures;
• Using work equipment, personal protective equipment, substances, and safety devices correctly;
• Working in accordance with the training provided and only undertaking tasks where appropriate training has been received.

Employees shall co-operate with the Council by allowing it to comply with its duties towards them. This requires employees to:

• Take part in safety training and risk assessments and suggest ways of reducing risks;
• Take part in emergency evacuation exercises.

Employees shall report all accidents, near miss incidents and work-related ill health conditions to their manager/supervisor/team leader. Employees shall read the Corporate Health & Safety Organisation Part B Policy to ascertain and understand their responsibilities as an employee, line manager, Assistant Director or Director of the Council.

PERSON SPECIFICATION

Skills, Experience, Knowledge & Abilities

• Experience of taking a lead in developing street or community outreach services. Also to supervise and motivate a staff team and to support and coach skilled outreach practitioners and volunteers.
• Experience of delivering and administering an assertive case management approach, and motivating complex and diverse client groups to engage with support.
• Ability to broker relationships with services and develop pathways to enable clients to make and sustain positive change.
• Ability to work as part of a management team and to initiate and maintain effective working relationships with colleagues, clients, the community, the police and other external agencies.
• Knowledge of the services and legislative environment regarding housing, health, work and immigration as it relates to homeless people.
• Ability to record and report work to a good standard, using IT systems as well as written records.
• A Full UK or equivalent driving license is required for this post.