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- Tasks: Investigate parking appeals and provide timely responses to ensure fair enforcement.
- Company: Join the Southwark Council's Parking Appeals team, making a difference in your community.
- Benefits: Gain valuable experience, develop skills, and contribute to important council initiatives.
- Why this job: Be part of a team that impacts climate change and urban living through effective parking management.
- Qualifications: 6 months experience with parking appeals and knowledge of relevant legislation required.
- Other info: Opportunity for career growth and mentoring new staff in a supportive environment.
The predicted salary is between 36000 - 60000 £ per year.
As a member of the Parking appeals and representations team, they deliver a timely and effective service for the Parking and Network Management team and the wider council. The post holder will be expected to produce work to a consistently high standard and to use their experience, knowledge and aptitude to weigh up the evidence in each case, whether it is a Penalty Charge Notice (PCN), parking permit or parking control suspension and make balanced judgements. Parking and traffic enforcement is crucial to delivering three of the council's plans: Climate Change, Air quality and Streets for people.
Principal Accountabilities
- To investigate and respond to all parking related correspondence, including formal and informal representations and appeals received as a result of enforcement of PCN issued to motorists.
- To ensure other parking enquiries are dealt with, in line with the statutory process and timescales, internal key performance indicators (KPIs), civil procedural rules (CPR 75) and the council's communication procedures to deliver a high standard of customer services to the residents and visitors of Southwark.
- To attend external Adjudication Hearings and give evidence and prepare proofs of evidence as required preparing and determining a plan for any complex cases highlighted in accordance with the legislation.
- To ensure that all incoming parking permit applications and parking control suspension applications are dealt with (including requests for further information) in line with the set time limits given by the appeals and representations managers.
- To answer phone calls in the specialist parking customer service centre, dealing with incoming emails, parking permits, parking control suspensions and Paybyphone services, resolving residents and visitors requests and issues in a timely and clear manner.
- To accelerate and identify any themes and trends arising from representations, complaints and concerns to their line manager reporting and sharing case issues.
- To manage and prioritise their own workload in response to changing demands from management.
- To ensure that daily quality and quantity performance standards are met or exceeded and that correspondence conforms to the relevant quality, policy and legislative standards.
- To ensure that enforcement practices and required enforcement infrastructure complies with agreed procedures and standards and to take responsibility for reporting non-compliance issues to the appropriate teams.
- To authorise the cancellation of and initiate refunds as a result of PCNs being cancelled, permit or suspensions ending before their expiry when required in accordance with the parking services policies.
- To assist in the mentoring of new staff providing guidance and training on local parking policies, procedures and legislation.
- Providing advice and guidance on complex parking and traffic cases liaising with other internal or external bodies to resolve queries.
- To carry out other duties and tasks which may from time to time be required to meet the needs of the service and to deputise for the Appeals and Representations Manager in their absence.
Qualifications
- Must have 6 months (or more) experience in dealing with Formal Representations and/or informal appeal made against the PCN (issued within London).
- Full understanding of TMA 2004 & RTA 1991 is required.
Representations Officer employer: 5 Star Recruitment
Contact Detail:
5 Star Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Representations Officer
✨Tip Number 1
Network like a pro! Attend local events or online meetups related to parking and traffic management. It’s a great way to meet people in the industry and get insider info on job openings that might not be advertised.
✨Tip Number 2
Prepare for interviews by brushing up on your knowledge of TMA 2004 & RTA 1991. We want you to show off your expertise and how it applies to the role of Representations Officer. Practice answering common interview questions with a focus on your experience in handling PCNs.
✨Tip Number 3
Don’t just apply anywhere; apply through our website! It shows you’re genuinely interested in working with us and gives you a better chance of standing out. Plus, we love seeing candidates who take that extra step.
✨Tip Number 4
Follow up after interviews! A quick thank-you email can go a long way. It keeps you fresh in their minds and shows your enthusiasm for the role. Just keep it short and sweet!
We think you need these skills to ace Representations Officer
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight your experience with parking appeals and representations. We want to see how your skills align with the role, so don’t hold back on showcasing your knowledge of TMA 2004 & RTA 1991!
Showcase Your Communication Skills: Since you'll be dealing with a lot of correspondence, it's crucial to demonstrate your ability to communicate clearly and effectively. Use examples from your past experiences where you’ve successfully resolved issues or provided guidance.
Highlight Your Attention to Detail: This role requires a keen eye for detail, especially when weighing up evidence and making balanced judgements. Make sure to mention any relevant experiences where your attention to detail made a difference in your work.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at 5 Star Recruitment
✨Know Your Legislation
Make sure you brush up on the Traffic Management Act 2004 and the Road Traffic Act 1991. Understanding these laws will not only help you answer questions confidently but also demonstrate your commitment to the role.
✨Showcase Your Experience
Prepare specific examples from your past experience dealing with formal representations or appeals against PCNs. Use the STAR method (Situation, Task, Action, Result) to structure your responses and highlight your problem-solving skills.
✨Understand the Council's Goals
Familiarise yourself with the council's plans regarding Climate Change, Air Quality, and Streets for People. Be ready to discuss how your role as a Representations Officer can contribute to these initiatives during the interview.
✨Practice Customer Service Scenarios
Since you'll be dealing with residents and visitors, practice handling common parking-related queries and complaints. Show that you can communicate clearly and resolve issues effectively, which is key to delivering high-quality customer service.
