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- Tasks: Be the first point of contact for residents reporting repair issues and provide top-notch support.
- Company: Join a community-focused organisation dedicated to excellent customer service.
- Benefits: Gain valuable experience, develop your skills, and enjoy a supportive work environment.
- Why this job: Make a real difference in people's lives by helping them with their home repairs.
- Qualifications: GCSEs and customer service experience preferred; a can-do attitude is essential.
- Other info: Dynamic team atmosphere with opportunities for personal growth and development.
The predicted salary is between 30000 - 42000 £ per year.
Act as the first point of contact for residents contacting us via different channels (Telephone and email) to report repair issues to their homes. To provide an effective, flexible and comprehensive administrative support service for the Responsive Repairs Service.
Summary of Responsibilities and Personal Duties:
- To act as first point of contact for residents to receive and resolve calls from internal and external customers including raising repairs orders; variation requests, no access reports, requests for additional jobs and providing detailed advice to customer queries.
- To undertake administrative tasks for the Repairs department: supporting the responsive repairs, work scheduling and contact centre functions.
- Monitor, chase-up and co-ordinate repair work orders until completed. Prepare progress notes, orders and relevant statistics.
- Undertake data entry tasks as required and any other duties commensurate to the role as directed by the repairs management team.
- Upkeep of system data for all responsive repair orders. Capture and resolve errors and manage exceptions as highlighted.
- Contribute to our defined KPI performance targets and customer satisfaction targets for the service area, ensuring our company customer care policies are adhered to.
Generic responsibilities:
- Maintain excellent customer service in all areas of work and ensure continued personal development.
- Comply with all our policies, including contractual standing orders, financial regulations and all HR policies and procedures including Health & Safety and Equality & Diversity.
Person Specification:
Note to Candidates: The Person Specification is a picture of the skills, knowledge and experience needed to carry out the job. It has been used to draw up the advert and will also be used in the shortlisting and interview process for this post. Those categories marked 'S' will be used especially for the purpose of shortlisting. Please ensure that Equality and Diversity issues are addressed specifically in relation to the role for which you are applying when addressing the requirements of this person specification where appropriate. If you are a disabled person, but are unable to meet some of the job requirements specifically because of your disability, please address this in your application. If you meet all the other criteria you will be shortlisted and we will explore jointly with you if there are ways in which the job can be changed to enable you to meet the requirements.
Equality & Diversity:
- Aware of and committed to Equality of Access and Opportunity in a diverse community.
- Understanding of how equality and diversity relates to this post.
Knowledge:
- Knowledge of diagnosing repair related enquiries within Housing.
- Basic understanding of systems, particularly related to Microsoft Packages.
- Customer focused with a can do approach to resident queries.
Skills:
- Interpersonal Customer Service Skills.
Experience:
- Experience within a B2C Customer Service or Contact Centre environment.
- Experience within a housing service ideally repairs.
General Education:
- Educated to GCSE grade A-C standard.
Personal Qualities:
- Work well under pressure.
- Teamworking ethic, focus on collaboration.
Repairs Advisor employer: 5 Star Recruitment
Contact Detail:
5 Star Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Repairs Advisor
✨Tip Number 1
Make sure you know the ins and outs of the Repairs Advisor role. Brush up on common repair issues and how to handle customer queries. This way, when you get that interview, you can show off your knowledge and impress the hiring team!
✨Tip Number 2
Practice your communication skills! Since you'll be the first point of contact for residents, being clear and friendly is key. Try role-playing with a friend or family member to get comfortable with handling different types of calls.
✨Tip Number 3
Don’t forget to highlight your customer service experience! Whether it’s from a previous job or volunteering, share specific examples of how you’ve helped customers in the past. This will show that you’re ready to tackle any resident query that comes your way.
✨Tip Number 4
Finally, apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, you’ll have access to all the latest updates and opportunities directly from us at StudySmarter.
We think you need these skills to ace Repairs Advisor
Some tips for your application 🫡
Show Your Customer Service Skills: Make sure to highlight your experience in customer service, especially in a B2C or contact centre environment. We want to see how you’ve handled resident queries and resolved issues effectively.
Be Specific About Your Experience: When detailing your past roles, focus on specific tasks that relate to the Repairs Advisor position. Mention any experience with raising repair orders or managing work schedules, as this will show us you understand the role.
Emphasise Equality and Diversity: Don’t forget to address how you’ve contributed to equality and diversity in your previous roles. This is important to us, so make it clear how you can support our commitment to a diverse community.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at 5 Star Recruitment
✨Know Your Stuff
Familiarise yourself with common repair issues and the processes involved in resolving them. Brush up on your knowledge of Microsoft packages, as you'll likely need to demonstrate your ability to handle data entry and manage repair orders efficiently.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you provided excellent customer service. Think about how you handled difficult situations or resolved queries effectively, as this role is all about being the first point of contact for residents.
✨Emphasise Teamwork
This position requires collaboration with various teams. Be ready to discuss how you've worked well in a team environment before, and highlight your ability to support colleagues while maintaining a focus on customer satisfaction.
✨Be Ready for Scenario Questions
Expect questions that put you in hypothetical situations related to repairs and customer interactions. Practice responding to these scenarios by outlining your thought process and how you would ensure a positive outcome for the resident.
