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- Tasks: Provide top-notch advice and support to the public on social care services.
- Company: Join a dedicated team within the County Council focused on community well-being.
- Benefits: Gain valuable experience, develop your skills, and contribute to meaningful change.
- Why this job: Make a real difference in people's lives while building your career.
- Qualifications: GCSEs in English and Maths; experience in customer service or social care preferred.
- Other info: Dynamic work environment with opportunities for personal and professional growth.
The predicted salary is between 30000 - 42000 £ per year.
To be responsible for providing prompt and effective information, advice and access to services provided by the adult social care and public health department, the County Council and other associated agencies and to positively represent the department to the public and external agencies.
Key Responsibilities
- Provide a high quality and courteous advice and referral service for members of the public, people using a service and representatives of other departments or agencies, to ensure that people receive an immediate and relevant response to their enquiries.
- Provide advice, information and signposting to people in respect of:
- Services available from local authority departments and from voluntary and statutory agencies.
- Advice that could be received from Benefit, Training, Information and Advice Officers.
- Advice on problems referred to the department which concerns the well-being of individuals and families.
- Advice, information and assistance to self-funders.
Key Accountabilities
- Accountable for own performance.
- Accountable for the quality of the information and advice provided.
- Alert managers of issues that could affect performance.
- Assist managers to meet specific service targets within agreed resources.
- Assist team in maintaining appropriate partnership arrangements.
- To adhere to County Council policies and procedures and the Nottinghamshire County Council Code of Conduct.
- Provide a good standard of customer service in accordance with Nottinghamshire County Councils Customer Service Standards and Good Practice Guide.
- Maintain effective working relationships and contribute to a working environment which is safe, considerate and supportive to all, in accordance with relevant legislation and policy.
- Take reasonable care of your health, safety and welfare, and that of other person who may be affected by the performance of your duties.
Person Specification
Education and Knowledge
- A good level of general education including GCSE at A-C grade in English and Maths, NVQ equivalent or equivalent qualifications or evidence of required skills and experience.
- Knowledge of current Adult Social Care and Health policy drivers, e.g. Think Local, Act Personal.
- Knowledge of the functions of Adult Social Care.
Personal skills and general competencies
- A high level of personal drive and commitment to excellent customer care and the ability to set an example for other staff.
- Strong interpersonal skills to gain the agreement and acceptance of others including colleagues, senior managers and customers.
- Ability to make decisions and solve problems to meet operational targets, involving devising solutions and prioritising the resources available.
- Ability to meet agreed objectives and delivery targets by the effective use of resources.
- Works in a manner that puts people at the heart of everything we do and which empowers people and supports their independence.
- Ability to meet agreed objectives and deliver targets as determined by the Team Manager.
Experience
- Experience of working in front-line contact with the public, in a social care or health setting, whether in a paid capacity or voluntary.
- Demonstrable experience of using IT in a range of applications.
- Experience of independently managing and prioritising demands and tasks to meet objectives.
- Experience of keeping accurate records.
- Experience of administrative and organisational tasks that require attention to detail.
- Demonstrable experience of using good communication and excellent listening ability.
Service Advisor in Nottingham employer: 5 Star Recruitment
Contact Detail:
5 Star Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Advisor in Nottingham
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend local events, and connect with professionals on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Practice your pitch! When you get the chance to meet someone from the company, be ready to share who you are and what you bring to the table. Keep it concise and engaging – think of it as your personal elevator pitch.
✨Tip Number 3
Be proactive! Don’t just wait for job postings to appear. Reach out directly to companies you’re interested in, even if they’re not advertising a position. Show them why you’d be a great fit for their team.
✨Tip Number 4
Apply through our website! We’ve got loads of resources to help you land that Service Advisor role. Plus, applying directly shows your enthusiasm and commitment to joining our team.
We think you need these skills to ace Service Advisor in Nottingham
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the role of Service Advisor. Use keywords from the job description to show that you understand what we're looking for.
Showcase Your Customer Care Skills: Since this role is all about providing excellent customer service, share specific examples of how you've gone above and beyond for customers in previous roles. We want to see your commitment to helping others!
Be Clear and Concise: When writing your application, keep it straightforward and to the point. Avoid jargon and make sure your sentences are easy to read. We appreciate clarity as much as you do!
Apply Through Our Website: Don't forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at 5 Star Recruitment
✨Know Your Stuff
Make sure you brush up on the latest Adult Social Care and Health policies. Familiarise yourself with key terms like 'Think Local, Act Personal' and understand how they apply to the role of a Service Advisor. This will show that you're not just interested in the job, but also in making a real difference.
✨Showcase Your Customer Care Skills
Prepare examples from your past experiences where you've provided excellent customer service. Think about situations where you resolved issues or helped someone navigate a complex system. This will demonstrate your commitment to putting people at the heart of what you do.
✨Practice Your Communication
Since strong interpersonal skills are crucial for this role, practice articulating your thoughts clearly and concisely. You might even want to do a mock interview with a friend to get comfortable discussing your experiences and how they relate to the job.
✨Be Ready to Triage
Understand the triage process and be prepared to discuss how you would prioritise different types of enquiries. Think about how you would handle urgent requests versus general information queries, as this will highlight your decision-making skills and ability to manage multiple demands.
