Multiply Project Officer in Newport

Promote, deliver, and facilitate the Multiply project by delivering training to service users to promote financial resilience, develop or increase financial and numeracy skills. Support service users to access a range of statutory or voluntary services to ensure financial resilience.

KEY RESULT AREAS

• Contribute to corporate and statutory objectives to prevent homelessness by supporting households owed a statutory homeless duty to improve numeracy skills, personal budgeting and achieve tenancy sustainment.
• Achieve, as far as is practicably possible, financial and digital inclusion for people to enable them to manage their own financial arrangements in the future.
• Network and liaise effectively with the council's housing advice & prevention team, other relevant departments, external organisations and groups to develop strategies to address issues such as numeracy, budgeting, debt, income maximisation, food and fuel poverty, savings and welfare reform.
• Maintain and improve knowledge of legislation, regulations and entitlement to welfare benefits and income maximisation through professional development.
• Provide an effective assessment of needs and devise and implement individual training and support plans with service users, maintaining accurate case notes, evaluation and outcomes, in line with Newport City Council's GDPR and confidentiality policies and procedures.
• Develop and maintain systems for monitoring and reporting on the effectiveness and evaluation of the training and support offered, including service user feedback and case studies and utilise this information to contribute to the review and delivery of services across the team.
• Prepare paper and digital resources to deliver structured training to individuals and groups in a variety of locations.
• Plan, prepare and deliver training using appropriate coaching and learning strategies matched to the needs of service users.
• Undertake an evaluation of training courses and provide service users with feedback relating to their achievements and progress.
• Create opportunities for learners to feedback their perceptions of the course.
• Co-ordinate marketing and promotional activities through planned PR, including the social media profile of the project.
• Create appropriate and engaging content for social media and other formats and support other team members to create content.
• Make appropriate referrals to statutory agencies where issues of safeguarding or safety are identified.
• In partnership with the Council's Advice & Prevention team and Pathways & Commissioning team, contribute to the development and monitoring of effective trauma-informed support packages and personal support plans that are geared towards the specific needs and requirements of services users, aimed at tackling and alleviating homelessness, increasing personal resilience and ultimately enabling tenancy sustainment.
• Help clients develop links with voluntary and statutory agencies in order to access community resources and relevant services.
• Carry out other duties and responsibilities where necessary, appropriate and practicable, of the same grade within the department in order to ensure that a seamless and consistent service is provided to all customers.
• Contribute to and adhere to the Council's financial regulations, standing orders, policies and procedures, in particular, Health and Safety, Confidentiality, Equal Opportunities, Data Protection and Customer Care.

This job description sets out the main result areas of the post at the date when it was drawn up. Such duties may vary from time to time without changing the general character of the post or the level of responsibility. Such variations are a common occurrence and cannot in themselves justify a reconsideration of the grading of the post.

PERSON SPECIFICATION

Qualifications

• Educational standard to 'A' Level or equivalent or substantial relevant experience
• PGCE/FETC or equivalent teaching/training qualification

Knowledge

• Understanding of how social exclusion and poverty impacts on peoples lives
• Understand the support requirements of those disengaged from education and/or lacking numeracy skills
• Knowledge of adult community learning
• Knowledge of related services provided by the statutory and voluntary sector
• Understanding and working knowledge of homelessness or support
• Knowledge and understanding of the Housing Wales Act 2014

Experience

• Completing assessments and developing support plans
• Working with vulnerable or disadvantaged groups of people
• Experience of supporting individuals to address basic skills/barriers to learning/numeracy
• Case management and record keeping
• Experience of delivering training or public speaking
• Working within a trauma informed environment
• Ability to work in partnership with colleagues in statutory and voluntary sector
• Ability to work on own initiative and manage own time effectively
• Excellent written and verbal communication skills
• Excellent literacy and numeracy skills
• Ability to motivate self and others
• Ability to plan and prioritise tasks to meet targets and deadlines
• Confident public speaker
• Ability to communicate effectively with learners, colleagues and external organisations

EXPECTED BEHAVIOURS & VALUES

• Encourage and support others as part of a team.
• Give guidance and advice to others.
• Grow positive working relationships.
• Share best practice and contribute to development of practices.
• Maintain a realistic and positive attitude to change.
• Communicate in a straightforward way.
• Confidently handle challenging conversations.
• Encourage and be open to developmental feedback from others.
• Use initiative to follow procedures to make appropriate decisions.
• Give feedback where these can be improved.
• Honestly reflect on my personal style and its impact on others and develop my skills so I can adapt my style as appropriate.

Welsh Language Requirements

The Authority is committed to delivering an equally high quality service in Welsh and English and will support staff in providing this. All posts have to be assessed in respect of the Welsh Language requirements and will either be Welsh Essential or Welsh Desirable.

Welsh requirements for this post (see Welsh Language Skills Assessment for skill levels)

• Welsh Language Skills Desirable
• Listening / Speaking Skills 1
• Writing Skills 1
• Reading / Understanding Skills 1