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- Tasks: Investigate parking appeals and ensure timely responses to enquiries.
- Company: Join the Southwark Council's Parking Appeals team, making a difference in your community.
- Benefits: Gain valuable experience, competitive pay, and opportunities for professional growth.
- Why this job: Play a key role in improving local traffic management and environmental initiatives.
- Qualifications: 6 months experience with parking appeals and knowledge of relevant legislation required.
- Other info: Dynamic work environment with mentorship opportunities and career advancement.
The predicted salary is between 36000 - 60000 £ per year.
As a member of the Parking appeals and representations team, they deliver a timely and effective service for the Parking and Network Management team and the wider council. The post holder will be expected to produce work to a consistently high standard and to use their experience, knowledge and aptitude to weigh up the evidence in each case, whether it is a Penalty Charge Notice (PCN), parking permit or parking control suspension and make balanced judgements.
Parking and traffic enforcement is crucial to delivering three of the council's plans: Climate Change, Air quality and Streets for people.
Principal Accountabilities- To investigate and respond to all parking related correspondence, including formal and informal representations and appeals received as a result of enforcement of PCN issued to motorists.
- To ensure other parking enquiries are dealt with, in line with the statutory process and timescales, internal key performance indicators (KPIs), civil procedural rules (CPR 75) and the council's communication procedures to deliver a high standard of customer services to the residents and visitors of Southwark.
- To attend external Adjudication Hearings and give evidence and prepare proofs of evidence as required preparing and determining a plan for any complex cases highlighted in accordance with the legislation.
- To ensure that all incoming parking permit applications and parking control suspension applications are dealt with (including requests for further information) in line with the set time limits given by the appeals and representations managers.
- To answer phone calls in the specialist parking customer service centre, dealing with incoming emails, parking permits, parking control suspensions and Paybyphone services, resolving residents and visitors requests and issues in a timely and clear manner.
- To accelerate and identify any themes and trends arising from representations, complaints and concerns to their line manager reporting and sharing case issues.
- To manage and prioritise their own workload in response to changing demands from management.
- To ensure that daily quality and quantity performance standards are met or exceeded and that correspondence conforms to the relevant quality, policy and legislative standards.
- To ensure that enforcement practices and required enforcement infrastructure complies with agreed procedures and standards and to take responsibility for reporting non-compliance issues to the appropriate teams.
- To authorise the cancellation of and initiate refunds as a result of PCNs being cancelled, permit or suspensions ending before their expiry when required in accordance with the parking services policies.
- To assist in the mentoring of new staff providing guidance and training on local parking policies, procedures and legislation. Providing advice and guidance on complex parking and traffic cases liaising with other internal or external bodies to resolve queries.
- To carry out other duties and tasks which may from time to time be required to meet the needs of the service and to deputise for the Appeals and Representations Manager in their absence.
Must have 6 months (or more) experience in dealing with Formal Representations and/or informal appeal made against the PCN (issued within London). Full understanding of TMA 2004 & RTA 1991 is required.
Representations Officer in London employer: 5 Star Recruitment
Contact Detail:
5 Star Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Representations Officer in London
✨Tip Number 1
Network like a pro! Attend local events or online webinars related to parking and traffic management. It’s a great way to meet people in the industry and learn about potential job openings that might not be advertised.
✨Tip Number 2
Prepare for interviews by brushing up on your knowledge of TMA 2004 & RTA 1991. Be ready to discuss how your experience aligns with the role of Representations Officer and how you can contribute to the council's goals.
✨Tip Number 3
Don’t just apply anywhere; focus on roles that excite you! Use our website to find positions that match your skills and interests. Tailor your approach to show why you’re the perfect fit for the team.
✨Tip Number 4
Follow up after interviews! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Representations Officer in London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application for the Representations Officer role. Highlight your experience with Formal Representations and your understanding of TMA 2004 & RTA 1991. We want to see how your skills match what we're looking for!
Showcase Your Experience: When detailing your past roles, focus on your experience in handling parking-related correspondence and appeals. Use specific examples that demonstrate your ability to weigh evidence and make balanced judgements, as this is key for us.
Keep It Professional Yet Friendly: While we love a friendly tone, remember to maintain professionalism in your writing. This role involves customer service, so showing you can communicate clearly and effectively is a big plus for us!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates during the process!
How to prepare for a job interview at 5 Star Recruitment
✨Know Your Legislation
Make sure you brush up on the Traffic Management Act 2004 and the Road Traffic Act 1991. Understanding these laws will not only show your expertise but also demonstrate your commitment to the role. Be ready to discuss how these regulations apply to real-life scenarios.
✨Showcase Your Experience
Prepare specific examples from your past experience dealing with formal representations or appeals against PCNs. Highlight your ability to weigh evidence and make balanced judgements, as this is crucial for the role. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Customer Service Focus
Since the role involves a lot of interaction with residents and visitors, be prepared to discuss your approach to customer service. Share examples of how you've resolved issues effectively and maintained high standards of communication, especially under pressure.
✨Stay Organised and Prioritise
The job requires managing multiple tasks and responding to changing demands. Talk about your strategies for prioritising workload and meeting deadlines. You might want to mention any tools or methods you use to stay organised, as this will show your proactive approach.
