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- Tasks: Be the first point of contact for residents reporting repair issues and provide excellent customer service.
- Company: Join a supportive team dedicated to improving residents' homes.
- Benefits: Gain valuable experience, develop your skills, and enjoy a friendly work environment.
- Why this job: Make a real difference in people's lives while building your career in customer service.
- Qualifications: GCSEs and experience in customer service or contact centre roles preferred.
- Other info: Opportunity for personal growth and teamwork in a dynamic setting.
The predicted salary is between 30000 - 42000 £ per year.
Act as the first point of contact for residents contacting us via different channels (Telephone and email) to report repair issues to their homes. To provide an effective, flexible and comprehensive administrative support service for the Responsive Repairs Service.
Summary of Responsibilities and Personal Duties:
- To act as first point of contact for residents to receive and resolve calls from internal and external customers including raising repairs orders; variation requests, no access reports, requests for additional jobs and providing detailed advice to customer queries.
- To undertake administrative tasks for the Repairs department: supporting the responsive repairs, work scheduling and contact centre functions.
- Monitor, chase-up and co-ordinate repair work orders until completed. Prepare progress notes, orders and relevant statistics.
- Undertake data entry tasks as required and any other duties commensurate to the role as directed by the repairs management team.
- Upkeep of system data for all responsive repair orders. Capture and resolve errors and manage exceptions as highlighted.
- Contribute to our defined KPI performance targets and customer satisfaction targets for the service area, ensuring our company customer care policies are adhered to.
Generic responsibilities:
- Maintain excellent customer service in all areas of work and ensure continued personal development.
- Comply with all our policies, including contractual standing orders, financial regulations and all HR policies and procedures including Health & Safety and Equality & Diversity.
Person Specification:
Note to Candidates: The Person Specification is a picture of the skills, knowledge and experience needed to carry out the job. It has been used to draw up the advert and will also be used in the shortlisting and interview process for this post. Those categories marked 'S' will be used especially for the purpose of shortlisting. Please ensure that Equality and Diversity issues are addressed specifically in relation to the role for which you are applying when addressing the requirements of this person specification where appropriate. If you are a disabled person, but are unable to meet some of the job requirements specifically because of your disability, please address this in your application. If you meet all the other criteria you will be shortlisted and we will explore jointly with you if there are ways in which the job can be changed to enable you to meet the requirements.
Equality & Diversity:
- Aware of and a commitment to Equality of Access and Opportunity in a diverse community.
- Understanding of how equality and diversity relates to this post.
Knowledge:
- Knowledge of diagnosing repair related enquiries within Housing.
- Basic understanding of systems, particularly related to Microsoft Packages.
- Customer focused with a can do approach to resident queries.
Skills:
- Interpersonal Customer Service Skills.
Experience:
- Experience within a B2C Customer Service or Contact Centre environment - S.
- Experience within a housing service ideally repairs.
General Education:
- Educated to GCSE grade A-C standard.
Personal Qualities:
- Work well under pressure.
- Teamworking ethic, focus on collaboration.
Physical:
- Generally candidates must meet the standard requirements for the post.
Repairs Advisor in London employer: 5 Star Recruitment
Contact Detail:
5 Star Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Repairs Advisor in London
✨Tip Number 1
Make sure you know the ins and outs of the Repairs Advisor role. Brush up on common repair issues and how to handle customer queries. This will help you stand out during interviews and show that you're ready to hit the ground running.
✨Tip Number 2
Practice your communication skills! Since you'll be the first point of contact for residents, being clear and friendly is key. Try role-playing with a friend or family member to get comfortable with handling different types of calls.
✨Tip Number 3
Don’t forget to highlight your customer service experience! Whether it’s from a previous job or volunteering, share specific examples of how you’ve helped customers in the past. This shows you’re not just about fixing repairs but also about making residents feel valued.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re proactive and genuinely interested in joining our team at StudySmarter.
We think you need these skills to ace Repairs Advisor in London
Some tips for your application 🫡
Show Your Customer Service Skills: Make sure to highlight your experience in customer service, especially in a B2C or contact centre environment. We want to see how you've handled resident queries and resolved issues effectively.
Be Clear and Concise: When writing your application, keep it straightforward. Use clear language to describe your skills and experiences, so we can easily see how you fit the role of Repairs Advisor.
Address Equality and Diversity: Don’t forget to mention your understanding of equality and diversity in your application. We value a diverse community and want to know how you can contribute to this in your role.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and get you on our radar!
How to prepare for a job interview at 5 Star Recruitment
✨Know Your Stuff
Familiarise yourself with common repair issues and the processes involved in resolving them. Brush up on your knowledge of Microsoft packages, as you'll likely need to demonstrate your ability to handle data entry and manage repair orders efficiently.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you provided excellent customer service. Think about how you handled difficult situations or resolved queries effectively, as this role is all about being the first point of contact for residents.
✨Emphasise Teamwork
This position requires collaboration with various teams. Be ready to discuss how you've worked well in a team environment before, and highlight your ability to support colleagues while maintaining a focus on customer satisfaction.
✨Be Ready for Scenario Questions
Expect questions that put you in hypothetical situations related to repairs and customer interactions. Practice responding to scenarios where you might need to prioritise tasks or deal with a frustrated resident, showcasing your problem-solving skills and calm demeanour.
