Community Care Officer Level 2 in Lincoln

PURPOSE OF JOB: To work as directed by the Lead Practitioner with people who may require care and support to identify needs, strengths and outcomes and provide a range of services to support people to manage their needs and maximise their independence.

MAIN DUTIES:

• To work within the policies and practices of the Adult Care and Community Wellbeing Directorate to prescribed standards and to participate in learning and development as required by the Lead Practitioner and Continuous Professional Development.
• Hold and manage a caseload of service users with a higher level of need, including the identification of service users and the provision of information and advice.
• Conduct complex response assessments of user and carer needs, commissioning follow-on care and monitoring and review, amending as required.
• Operate within the budget framework set by the Directorate and managed by the Lead Practitioner.
• Provide support to Qualified Social Workers/therapists as required in line with the service roles and responsibilities.
• Contribute, co-operate and work in partnership with other agencies to ensure service users are safe and protected and to maximise the outcomes for service users.
• Provide a range of equipment, arrange minor adaptation work and teach alternative techniques to overcome the effects of disability on independent living where appropriate.
• Understand the value and usefulness of performance information and use data to monitor service user progress and the team's overall performance.
• Represent the Directorate at multi-agency meetings and share written/verbal information with both internal and external parties in line with Directorate policies and procedures and legal requirements.
• Undertake assessment of needs including any non-social care requirements such as health care or housing to enable planning, design and recording care packages in agreement with service users, carers and other agencies within available resources and budgetary constraints.
• Develop care packages to include the design of individually tailored care packages for service users in consultation with identified carers/families.
• Work as a team member within the multi-disciplinary context and develop professional working relationships with other agencies including Health Care Services, Housing Authorities and Voluntary and Independent Sector Services.

PERSON SPECIFICATION

Essentials:

• Good standard of general education with a minimum of 4 GCSE passes at Grade C or above or equivalent including English and Maths.
• Experience of work with families and networks to support people to achieve their identified outcomes.
• Understanding of risk and experience of developing solutions to manage identified risks.
• Ability to manage conflicting priorities under guidance.
• Understanding need for confidentiality.
• Understanding of rights of service users and carers.
• Good interpersonal and communication skills.
• Effective IT skills.
• Experience of working in partnership with other agencies and professionals effectively.
• Accomplished at recording and presenting written information clearly.
• In accordance with Part 7 of the Immigration Act 2016 (Fluency Duty), the ability to converse at ease with customers and provide advice in accurate spoken English.

Desirables:

• Experience of working in a strengths-based practice model to promote independence.
• Experience of identifying needs and tailoring care and support to address needs.
• Knowledge of legislation relevant to the provision of health and social care.
• Knowledge of the resources and responsibilities of other agencies.
• Knowledge of financial assessment and charging processes.
• Knowledge of welfare benefits.