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- Tasks: Maximise rent recovery and support tenants in temporary accommodation and council housing.
- Company: Join a dedicated team focused on improving housing services.
- Benefits: Competitive salary, flexible working hours, and opportunities for professional growth.
- Why this job: Make a real difference in people's lives while developing your skills.
- Qualifications: Strong communication skills and a passion for helping others.
- Other info: Dynamic role with a focus on teamwork and community impact.
The predicted salary is between 30000 - 42000 £ per year.
To maximise rent recovery from customers in Temporary Accommodation and in Council Housing in accordance with the rent recovery process.
To receive transfers from the 1st Stage Rent Recovery team and other teams as applicable.
To ensure tenants with high rent arrears receive focused input to resolve issues and ensure they are provided with a high-quality service.
To conduct an in-depth assessment of customers to understand their situation, with a focus on rent recovery.
Providing a case-management approach, supporting the customer based on a holistic view of their needs and their income maximisation potential.
To contact tenants in a systematic way that optimises support and rent recovery, with an emphasis of personalised contact wherever possible.
To maintain accurate and up-to-date records of action taken to recover income and arrears and to monitor and record the impact of the actions taken.
To help customers manage their arrears as they move between temporary accommodation solutions.
To work in conjunction with all other appropriate agencies to ensure maximisation of income for both customers and the organisation.
To contribute to delivery of internal Housing Services processes that fall within the Rent Recovery team's remit.
Rent Recovery Officer in Ilford employer: 5 Star Recruitment
Contact Detail:
5 Star Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Rent Recovery Officer in Ilford
✨Tip Number 1
Network like a pro! Reach out to people in the housing sector, attend local events, and connect with professionals on LinkedIn. You never know who might have the inside scoop on job openings or can give you a recommendation.
✨Tip Number 2
Prepare for interviews by researching common questions related to rent recovery and customer service. Think about your past experiences and how they relate to the role of a Rent Recovery Officer. Practice makes perfect!
✨Tip Number 3
Showcase your skills! When you get the chance to meet potential employers, highlight your case-management approach and your ability to work with various agencies. Make it clear how you can help maximise income for both customers and the organisation.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities that might be just what you’re looking for. Plus, applying directly shows your enthusiasm and commitment to joining our team.
We think you need these skills to ace Rent Recovery Officer in Ilford
Some tips for your application 🫡
Show Your Understanding of Rent Recovery: Make sure to highlight your knowledge of the rent recovery process in your application. We want to see that you understand the importance of maximising rent recovery and how it impacts both customers and the organisation.
Personalise Your Approach: When writing your application, think about how you can demonstrate a case-management approach. We love seeing examples of how you've supported individuals in the past, especially when it comes to understanding their unique situations.
Be Detail-Oriented: Accuracy is key in this role, so make sure your application reflects that. Keep your records clear and concise, and don’t forget to mention any experience you have with maintaining accurate documentation.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at 5 Star Recruitment
✨Know the Rent Recovery Process
Familiarise yourself with the rent recovery process outlined in the job description. Be ready to discuss how you would approach maximising rent recovery and what strategies you think are effective for dealing with tenants in temporary accommodation.
✨Showcase Your Case-Management Skills
Prepare examples of how you've successfully managed cases in the past. Highlight your ability to assess customer situations holistically and how you've tailored your support to meet their needs, especially in terms of income maximisation.
✨Emphasise Personalised Contact
Discuss the importance of personalised contact with tenants. Share any experiences where you’ve built rapport with customers, as this will demonstrate your commitment to providing high-quality service and optimising support for rent recovery.
✨Be Ready to Collaborate
Since working with other agencies is key, think about times when you've collaborated effectively with different teams or organisations. Be prepared to explain how you can contribute to a cohesive approach in maximising income for both customers and the organisation.
