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For Companies At a Glance
- Tasks: Install and maintain Telecare technology to enhance home safety for users.
- Company: Join a supportive team dedicated to improving lives through technology.
- Benefits: Competitive pay, flexible hours, and opportunities for personal growth.
- Why this job: Make a real difference in people's lives while gaining valuable experience.
- Qualifications: Experience in social care or working with vulnerable adults is essential.
- Other info: Dynamic role with a focus on teamwork and community impact.
The predicted salary is between 12 - 17 £ per hour.
Location: Ebbw Vale, United Kingdom
Salary: £14.84 per hour
About the job
Responsible to: Team Manager Community Options
Responsible for:
- Supporting the implementation of Telecare Technology (Assistive Technology) within Blaenau Gwent.
- Developing and supporting the use of Telecare in a person’s own home.
- Ongoing installation and maintenance of the Telecare equipment and administration work relating to client details and accounts.
Principal Accountabilities
- To arrange appointments, assess for Telecare service and make decisions on eligibility and suitability.
- To install, programme and demonstrate Telecare equipment to service users and their carers.
- To provide additional support to existing customers when difficulties occur with understanding and use of equipment.
- To assist with all monitoring and reviewing of telecare assessment, installation and maintenance associated with the Telecare Service.
- To work closely with Social Care and Health personnel to ensure needs of potential and existing customers are met in a timely and efficient manner.
- To promote home safety, particularly regarding Telecare services.
- To collect lifeline units from customers’ homes and other collection points as required.
- To replace batteries and assist with any other non-engineering functions.
- To clean, test, repair and recycle Telecare units, and organise the dispatch of any faulty equipment to the contractor ensuring all stock records are maintained accurately.
- To programme new alarm units and other units ready for issue to new customers.
- To operate a stock control system, assist with the preparation of performance indicator data and ensure electronic records are maintained.
- To keep abreast of developments in Telecare and its associated fields and to give advice and information as required.
- To develop a holistic approach to customers to identify any additional needs that might require assistive technology equipment or referral for falls assessment.
- To signpost service users and carers to other services as appropriate.
As a term of your employment, you may be required to undertake such other duties and/or times of work as may be required of you, commensurate to your grade or general level of responsibility within the organisation.
To comply with the relevant sections of the Authority's policy statement on Health, Safety and Welfare at Work.
To adhere to the principles of the Corporate Equality Policy and ensure commitment to anti-discriminatory practice.
Experience
Method of Assessment: Application form
Experience of liaising with other agencies both internal and external, e.g. Housing Dept., Social Services, Local Health Board. Essential.
Knowledge
Method of Assessment: Application form & Interview
Working knowledge of the current Health & Social Care & Housing agenda. Essential.
Demonstrate a clear understanding of the range of needs of carers and people with disabilities.
Knowledge of current legislation relevant to the post, e.g. Disabilities Discrimination Act.
Person Specification
Qualifications
Method of Assessment: Application Form
A qualification in Social Care or considerable recent experience of delivering services to vulnerable adults. Essential.
Skills & Abilities
Method of Assessment: Interview and application form
- IT skills Essential.
- Good organisational and clerical skills.
- Advising: Provides accurate, meaningful and consistent advice to customers, clearly laying out steps that will be taken by each party.
- Building Rapport: Listens patiently, empathises with the customer's situation and conveys a genuine desire to help and support.
- Team Working: Is positively committed to the success of the team, promoting supportive relationships, sharing information and being sensitive to others.
- Analysing & Understanding: Ability to use initiative, analysing what the customer truly wants/needs, taking all relevant factors into account and arriving at logical conclusions.
- Communicating Effectively: Communicates clearly, concisely and appropriately; gets the message across to a wide range of customers and colleagues.
- Ability to undertake risk assessments and an awareness of health and safety issues.
- Planning & Prioritising: Effectively manages own workload, prioritises effectively and consistently meets deadlines.
- Ability to maintain and monitor stocks of relevant items of equipment.
- Making the Most of Technology: Makes best use of available technology and demonstrates an aptitude for learning to use new technologies to improve own performance.
Desirable
- Ability to carry out the supply and fitment of equipment in service users' homes as specified.
- Ability to instruct service users and carers in the use of specific equipment.
Installer (Telecare and Assistive Technology) in Ebbw Vale employer: 5 Star Recruitment
Contact Detail:
5 Star Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Installer (Telecare and Assistive Technology) in Ebbw Vale
✨Tip Number 1
Network like a pro! Reach out to people in the Telecare and Assistive Technology field. Attend local events or join online forums. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Practice your pitch! When you get the chance to chat with potential employers, be ready to explain why you're the perfect fit for the Installer role. Highlight your experience and how you can make a difference in their team.
✨Tip Number 3
Show off your skills! If you can, bring along examples of your work or even a portfolio that showcases your experience with Telecare technology. This will help you stand out from the crowd.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Installer (Telecare and Assistive Technology) in Ebbw Vale
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the role of Installer. We want to see how you can support the implementation of Telecare Technology, so don’t hold back on showcasing relevant experiences!
Showcase Your Communication Skills: Since you'll be working closely with service users and their carers, it's crucial to demonstrate your ability to communicate effectively. Use clear and concise language in your application to show us you can convey information well.
Highlight Teamwork Experience: We value collaboration, so make sure to mention any past experiences where you've worked as part of a team. Share examples that illustrate your commitment to supporting others and building rapport with colleagues and clients.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at 5 Star Recruitment
✨Know Your Tech
Familiarise yourself with the Telecare and Assistive Technology equipment you'll be working with. Understand how to install, programme, and demonstrate these devices, as well as common issues users might face. This knowledge will help you answer technical questions confidently.
✨Show Empathy and Communication Skills
Since you'll be working closely with vulnerable adults and their carers, practice conveying empathy during your interview. Prepare examples of how you've effectively communicated complex information in a clear and supportive manner, showcasing your ability to build rapport.
✨Understand the Bigger Picture
Research the current Health & Social Care agenda and relevant legislation, like the Disabilities Discrimination Act. Being able to discuss these topics will demonstrate your commitment to the role and your understanding of the environment you'll be working in.
✨Prepare for Teamwork Questions
Expect questions about teamwork and collaboration. Think of specific instances where you've worked with others to achieve a goal, especially in a social care context. Highlight your ability to share information and respect diverse opinions, which is crucial for this role.
