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- Tasks: Be the go-to person for residents' council tax queries and issues.
- Company: Join a dedicated team serving the community with essential council services.
- Benefits: Enjoy flexible working hours and gain valuable customer service experience.
- Why this job: Make a real difference in people's lives while developing your communication skills.
- Qualifications: Experience with council tax billing and revenue systems is essential.
- Other info: Must hold a current BPSS certification for the duration of the role.
The predicted salary is between 28800 - 43200 £ per year.
As a Customer Service advisor you will be the first point of contact for residents including council tax related enquiries. You will handle a variety of tasks from explaining council tax bills to setting up payment plans, answering enquiries and resolving any issues a resident may face. Your ability to offer exceptional customer service while handling sensitive information is key to the role.
Key responsibilities
- Handling inbound calls related to Council Services including Council Tax
- Assist residents with understanding their council tax bills, payments and account details.
- Set up and manage Direct debits, payment plans and other payment options
- Assist with Council tax related issues such as arrears, disputes and exemptions
- Ensure compliance with council policies, procedure and legal requirements
- Maintain accurate up to date record of customer interactions.
Qualifications
- Experience of answering enquiries relating to CTAX billing and recovery. Essential
- Experience of using Revenue systems such as NEC Northgate. Essential
- Must have a current BPSS certification that will cover the duration of the placement. Essential
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Customer Service Advisor employer: 5 Star Recruitment
Contact Detail:
5 Star Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor
✨Tip Number 1
Familiarise yourself with council tax regulations and common queries residents have. This knowledge will help you confidently address questions during the interview and demonstrate your understanding of the role.
✨Tip Number 2
Practice your communication skills, especially in handling sensitive information. Role-play scenarios where you explain complex topics clearly and empathetically, as this is crucial for a Customer Service Advisor.
✨Tip Number 3
If you have experience with Revenue systems like NEC Northgate, be prepared to discuss specific examples of how you've used these tools effectively. Highlighting your technical skills can set you apart from other candidates.
✨Tip Number 4
Ensure your BPSS certification is up to date and ready to present. Being proactive about compliance shows your commitment to the role and can give you an edge in the hiring process.
We think you need these skills to ace Customer Service Advisor
Some tips for your application 🫡
Understand the Role: Familiarise yourself with the responsibilities of a Customer Service Advisor, especially regarding council tax. Highlight your experience in handling similar enquiries and your ability to explain complex information clearly.
Tailor Your CV: Make sure your CV reflects relevant experience, particularly in customer service and dealing with council tax issues. Include specific examples of how you've successfully resolved customer queries or managed sensitive information.
Craft a Strong Cover Letter: Write a cover letter that showcases your passion for customer service and your understanding of council tax processes. Mention your experience with revenue systems like NEC Northgate and your BPSS certification.
Proofread Your Application: Before submitting, carefully proofread your application materials. Ensure there are no spelling or grammatical errors, and that all information is accurate and relevant to the job description.
How to prepare for a job interview at 5 Star Recruitment
✨Know Your Council Tax Basics
Familiarise yourself with common council tax terms and processes. Understanding how council tax bills are structured and the various payment options available will help you answer questions confidently during the interview.
✨Demonstrate Empathy and Patience
As a Customer Service Advisor, you'll be dealing with residents who may be stressed or confused about their council tax. Show that you can handle sensitive situations with empathy and patience, which is crucial for providing exceptional customer service.
✨Highlight Relevant Experience
Be prepared to discuss your previous experience with customer service, especially in handling enquiries related to council tax billing and recovery. Use specific examples to illustrate how you've successfully resolved issues in the past.
✨Showcase Your Compliance Knowledge
Since compliance with council policies and legal requirements is essential, demonstrate your understanding of these areas. Be ready to discuss how you ensure accuracy and adherence to procedures in your previous roles.
