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- Tasks: Deliver top-notch customer service via phone, email, chat, and social media.
- Company: Join a dynamic team focused on customer success in housing services.
- Benefits: Flexible hours, competitive pay, and opportunities for personal growth.
- Why this job: Make a real difference by helping customers find solutions to their housing needs.
- Qualifications: Strong communication skills and a proactive attitude towards customer service.
- Other info: Collaborative environment with room for career advancement.
The predicted salary is between 21600 - 36000 £ per year.
Experience in delivering a high-quality customer service across multiple channels; Phone, E-mail, chat, social media etc.
Excellent listening skills, analysis of customer needs and applying appropriate resolution.
Good written and oral communications.
A proactive approach to responding to customer needs and expectations.
Be able to work as an individual and as a member of a team.
Have excellent organisational skills with the ability to prioritise workloads to meet customer's needs.
Housing Services Agent - Customer Success in Carshalton employer: 5 Star Recruitment
Contact Detail:
5 Star Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Housing Services Agent - Customer Success in Carshalton
✨Tip Number 1
Make sure you research the company and its values before your interview. This will help us tailor our responses to show how we align with their mission and customer service approach.
✨Tip Number 2
Practice your listening skills! During interviews, it's crucial to listen carefully to questions and respond thoughtfully. We can even role-play common interview scenarios to sharpen this skill.
✨Tip Number 3
Prepare examples of how you've successfully handled customer queries in the past. We want to showcase our problem-solving abilities and proactive approach to customer needs.
✨Tip Number 4
Don't forget to follow up after your interview! A quick thank-you email can set us apart from other candidates and shows our enthusiasm for the role. Plus, it’s a great chance to reiterate our fit for the position.
We think you need these skills to ace Housing Services Agent - Customer Success in Carshalton
Some tips for your application 🫡
Show Off Your Customer Service Skills: Make sure to highlight your experience in delivering top-notch customer service. We want to see how you've handled different channels like phone, email, and chat, so share specific examples that showcase your skills!
Listen Up!: Demonstrate your excellent listening skills by addressing the needs of the role directly in your application. We love candidates who can analyse customer needs and provide tailored solutions, so don’t hold back on sharing relevant experiences.
Communicate Clearly: Since good written communication is key for us, ensure your application is clear and concise. Use proper grammar and structure to show off your communication prowess – it’s your chance to make a great first impression!
Be Proactive: We appreciate a proactive approach, so don’t just wait for us to ask about your skills. Highlight how you’ve anticipated customer needs in the past and how you’ve gone above and beyond to meet expectations. And remember, apply through our website for the best chance!
How to prepare for a job interview at 5 Star Recruitment
✨Know Your Customer Service Channels
Make sure you’re familiar with the different channels mentioned in the job description. Brush up on your phone etiquette, email writing skills, and how to engage effectively on social media. Being able to demonstrate your experience across these platforms will show that you’re ready to hit the ground running.
✨Showcase Your Listening Skills
During the interview, practice active listening. When asked questions, take a moment to reflect before responding. This not only shows that you value what the interviewer is saying but also gives you a chance to tailor your answers to their needs, highlighting your analytical skills.
✨Prepare for Scenario Questions
Expect to be asked about specific customer service scenarios. Prepare examples from your past experiences where you successfully resolved issues or exceeded customer expectations. Use the STAR method (Situation, Task, Action, Result) to structure your responses clearly and effectively.
✨Demonstrate Proactivity and Organisation
Be ready to discuss how you prioritise tasks and manage your workload. Share examples of how you’ve proactively addressed customer needs in the past. This will illustrate your organisational skills and your ability to work both independently and as part of a team.
