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- Tasks: Deliver top-notch customer service via phone, email, chat, and social media.
- Company: Join a dynamic team focused on enhancing housing services.
- Benefits: Flexible hours, competitive pay, and opportunities for personal growth.
- Why this job: Make a difference in people's lives while developing your communication skills.
- Qualifications: Strong listening skills and a proactive attitude towards customer needs.
- Other info: Great team environment with room for career advancement.
The predicted salary is between 28800 - 43200 £ per year.
Experience in delivering a high-quality customer service across multiple channels; Phone, E-mail, chat, social media etc.
- Excellent listening skills, analysis of customer needs and applying appropriate resolution.
- Good written and oral communications.
- A proactive approach to responding to customer needs and expectations.
- Be able to work as an individual and as a member of a team.
- Have excellent organisational skills with the ability to prioritise workloads to meet customer's needs.
Housing Officer in Carshalton employer: 5 Star Recruitment
Contact Detail:
5 Star Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Housing Officer in Carshalton
✨Tip Number 1
Show off your customer service skills! When you get the chance to chat with potential employers, make sure to highlight your experience in delivering top-notch service across different channels. Whether it's over the phone or through social media, let them know you're a pro at connecting with customers.
✨Tip Number 2
Listen up! During interviews, really pay attention to what the interviewer is saying. This not only shows your excellent listening skills but also helps you tailor your responses to their needs. Remember, it’s all about understanding and addressing their expectations.
✨Tip Number 3
Be proactive! Don’t wait for the interviewer to ask about your problem-solving skills. Bring up examples where you’ve anticipated customer needs and provided solutions before they even had to ask. This will show that you’re not just reactive, but a forward-thinker.
✨Tip Number 4
Organise your thoughts! Before any interview, jot down key points about your experiences and how they relate to the job. This will help you prioritise what to share and ensure you meet the interviewer’s needs effectively. And don’t forget, apply through our website for a smoother process!
We think you need these skills to ace Housing Officer in Carshalton
Some tips for your application 🫡
Show Off Your Customer Service Skills: Make sure to highlight your experience in delivering top-notch customer service. We want to see how you've handled different channels like phone, email, and social media, so share specific examples that showcase your skills!
Listen and Respond: Demonstrate your excellent listening skills by addressing the needs of the role in your application. We love candidates who can analyse customer needs and provide appropriate resolutions, so don’t forget to mention any relevant experiences.
Communicate Clearly: Good written communication is key! Keep your application clear and concise, and make sure to proofread for any errors. We appreciate candidates who can express themselves well, both in writing and verbally.
Organise Your Application: Show us your organisational skills by structuring your application neatly. Prioritise the most relevant experiences and skills that align with the job description. Remember, we’re looking for someone who can juggle multiple tasks effectively!
How to prepare for a job interview at 5 Star Recruitment
✨Know Your Customer Service Basics
Brush up on your customer service principles, especially how to handle inquiries across different channels like phone, email, and social media. Be ready to share examples of how you've successfully resolved customer issues in the past.
✨Show Off Your Listening Skills
During the interview, demonstrate your excellent listening skills by actively engaging with the interviewer. Repeat back key points they mention to show you’re paying attention and can analyse customer needs effectively.
✨Communicate Clearly
Practice your written and oral communication skills before the interview. Prepare to articulate your thoughts clearly and concisely, as this will reflect your ability to communicate with customers effectively.
✨Demonstrate Your Organisational Skills
Be prepared to discuss how you prioritise workloads and manage your time. Share specific strategies or tools you use to stay organised, as this will highlight your proactive approach to meeting customer needs.
