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For Companies At a Glance
- Tasks: Support learning and development initiatives while providing excellent learner support.
- Company: Join a dynamic team focused on enhancing workforce skills in social care.
- Benefits: Gain valuable experience, develop new skills, and enjoy a supportive work environment.
- Why this job: Make a difference in people's lives by facilitating impactful learning experiences.
- Qualifications: Business qualification or equivalent experience; customer service skills are a plus.
- Other info: Opportunity for personal growth and collaboration in a vibrant team setting.
The predicted salary is between 30000 - 42000 £ per year.
About the job
Main Purpose of Job
To work with the Senior Associate [Learning Services] to deliver a learning and development service, including the Social Care Wales Workforce Development Programme [SCWWDP]. To work as part of the Learner Service Team, collaborating across learning and development to support the delivery of programme management, underpinned by the Health and Social Care Workforce Strategy themes.
Key responsibilities
- To assist in the delivery of learning and development interventions for the organisation and SCWWDP partners, supporting business outcomes and focused solutions.
- To provide front line learner support to employees and external partners ensuring course bookings are managed and queries resolved within agreed timescales.
- To be responsible for coordinating designated courses, liaising with facilitators, scheduling events, preparing joining instructions, and course resources to ensure the smooth running of learning and development activities.
- To liaise closely with Senior Leads and Advisors and carry out arrangements for planning the delivery of learner programmes including webinars, classroom, and hybrid learning to promote a quality service for organisational and SCWWDP events.
- To use and accurately maintain systems eg ResourceLink and other learning management systems to produce accurate records, registers and evaluations of learner participation and reporting of activity.
- To work with the Learner Services Associate [Digital Learning & Engagement] to ensure courses are published on the Intranet and other systems in a timely way.
- To work with the Learner Services Associate [Finance] to carry out financial activities in accordance with the Councils Financial Procedure Rules.
- To support wider Learner Services activities to cooperatively deliver a quality learning and development service.
- To contribute to the development of the Learner Experience Platform & Learning Management System [LXP/LMS] and develop new skills and expertise to maintain a dynamic learning environment and transition business processes.
- Contribute to wider People Management initiatives to deliver agreed priorities, within the scope of the post and in line with Business Plan objectives.
Responsible for staff/equipment
- Responsible for monitoring the distribution, return, storage and recording of Council laptops [approx. 60+] for Social Work student placements.
- Responsible for learning and development library resources / publications.
Reporting to
Senior Associate [Learner Services]
Qualifications, Vocational training and Professional Memberships
- Recognised Business Qualification [or equivalent experience] at Certificate Level 2 / 3 [or prepared to work towards].
- Evidence of continuous personal development.
Job Related Skills and Competencies
- Excellent organisational skills, including managing time / workload, shifts in priorities to achieve agreed deliverables within time and resource constraints.
- Excellent team working skills including reliability, adaptability, and diplomacy.
- Excellent communication skills, both written and oral.
- Ability to establish good working relationships with a wide range of internal and external customers, to respond, verify and resolve a range of enquiries to aid service delivery.
Knowledge
- Knowledge of learning management systems and their application within the workplace.
- Good knowledge of Microsoft Office applications including Word, Excel and Outlook.
- Actively stays up to date with organisational guidelines and processes.
Experience
- Experience of customer service/support.
- Experience of maintaining computer records and attention to detail.
- Willingness to help other people learn to use resources.
- Commitment to a learner focussed approach, understanding needs, and helping where possible.
- Ability to act responsibly with confidential records.
- Proactive in responding to issues professionally, flexibly, and appropriately as part of a team.
- Knowledge of web authoring and web development software.
- Knowledge of digital learning tools and their application in the workplace.
- Knowledge of learning and development within public sector settings.
Learner Services Assistant in Carmarthen employer: 5 Star Recruitment
Contact Detail:
5 Star Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Learner Services Assistant in Carmarthen
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and role. Understand their values and how you can contribute to their goals. Practise common interview questions and think about how your skills match the job description.
✨Tip Number 3
Showcase your skills! Bring examples of your work or projects that demonstrate your abilities. If you’ve used learning management systems or have experience in customer service, make sure to highlight those during your chat.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who are proactive and engaged with our platform.
We think you need these skills to ace Learner Services Assistant in Carmarthen
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the Learner Services Assistant role. We want to see how you can contribute to our team and support the delivery of learning and development services.
Show Off Your Communication Skills: Since excellent communication is key for this role, use your application to demonstrate your written skills. Keep it clear, concise, and professional while still showing a bit of your personality – we love that!
Highlight Relevant Experience: Don’t forget to mention any previous experience in customer service or learning management systems. We’re looking for someone who can hit the ground running, so make sure we know what you bring to the table!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates about the process. Let’s get started!
How to prepare for a job interview at 5 Star Recruitment
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Learner Services Assistant. Familiarise yourself with the SCWWDP and how it fits into the wider Health and Social Care Workforce Strategy. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Showcase Your Organisational Skills
Since excellent organisational skills are crucial for this position, prepare examples from your past experiences where you've successfully managed multiple tasks or projects. Be ready to discuss how you prioritised your workload and met deadlines, as this will highlight your ability to handle the demands of the job.
✨Demonstrate Your Communication Skills
As a Learner Services Assistant, you'll need to communicate effectively with various stakeholders. Practice articulating your thoughts clearly and concisely. Consider preparing a few scenarios where you've resolved queries or provided support, showcasing your ability to build relationships and deliver excellent customer service.
✨Familiarise Yourself with Learning Management Systems
Knowledge of learning management systems is key for this role. Brush up on any relevant systems you've used before, and be prepared to discuss how you've applied them in previous positions. If you have experience with ResourceLink or similar tools, make sure to highlight that during your interview.
