Service Performance Analyst role in Cardiff, working closely with Contact Centre Managers to produce and maintain statistical reports and information needed for efficient operation of the Contact Centres. The role aims to deliver routing objectives and ensure customer satisfaction through effective resource management.
Key duties include scheduling against forecasts, collating KPI reports (daily, weekly, monthly), archiving MIS data, liaising with ICT and routing suppliers, and developing
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Strategic Contact Center Analytics Lead in Cardiff employer: 5 Star Recruitment
5 Star Recruitment is an exceptional employer that prioritises the welfare of both its employees and the vulnerable children they serve. Located in Birmingham, the company fosters a supportive work culture that encourages professional growth through continuous training and development opportunities. With a commitment to teamwork and resilience, employees can expect a rewarding career where their contributions make a meaningful impact in the community.
