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- Tasks: Analyse performance data and create insightful reports for our Contact Centres.
- Company: Dynamic recruitment agency in Wales focused on excellence.
- Benefits: Competitive salary, flexible hours, and opportunities for growth.
- Why this job: Make a real difference in customer satisfaction and operational success.
- Qualifications: Strong analytical skills and understanding of performance metrics required.
- Other info: Join a supportive team and enhance your career in a thriving environment.
The predicted salary is between 30000 - 42000 £ per year.
A recruitment agency in Wales is seeking a Service Performance Analyst to produce and maintain statistical reports for the Contact Centres. The role involves creating schedules, collating performance reports, and analyzing trends to meet customer satisfaction targets.
Applicants should have a keen understanding of resource management and performance metrics. This position plays a critical part in supporting effective contact centre operations and ensuring alignment with business strategies.
Contact Centre Performance Analyst & Insights in Cardiff employer: 5 Star Recruitment
Contact Detail:
5 Star Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Contact Centre Performance Analyst & Insights in Cardiff
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those working in contact centres. A friendly chat can lead to insider info about job openings and even referrals.
✨Tip Number 2
Show off your analytical skills! When you get the chance to chat with potential employers, be ready to discuss how you've used data to drive performance improvements in past roles.
✨Tip Number 3
Prepare for interviews by brushing up on key performance metrics and resource management strategies. We want you to impress them with your knowledge and passion for optimising contact centre operations!
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Contact Centre Performance Analyst & Insights in Cardiff
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with statistical reports and performance metrics. We want to see how your skills align with the role of a Service Performance Analyst, so don’t hold back on showcasing relevant achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about contact centre operations and how your analytical skills can help us meet customer satisfaction targets. Keep it engaging and personal!
Showcase Your Analytical Skills: In your application, be sure to mention any tools or methods you’ve used for data analysis. We love candidates who can demonstrate a keen understanding of resource management and trends analysis, so let us know what you’ve got!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it shows you’re serious about joining our team!
How to prepare for a job interview at 5 Star Recruitment
✨Know Your Numbers
As a Contact Centre Performance Analyst, you'll be dealing with statistics and performance metrics. Brush up on key performance indicators (KPIs) relevant to contact centres, and be ready to discuss how you've used data to drive improvements in previous roles.
✨Showcase Your Analytical Skills
Prepare examples of how you've analysed trends and produced reports in the past. Be specific about the tools you used and the impact your insights had on customer satisfaction or operational efficiency.
✨Understand Resource Management
Familiarise yourself with resource management concepts as they relate to contact centres. Be prepared to discuss how you would approach scheduling and managing resources to optimise performance and meet targets.
✨Align with Business Strategies
Research the company’s business strategies and think about how the role of a Service Performance Analyst fits into their overall goals. Be ready to articulate how your work can support these strategies and enhance customer satisfaction.
