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- Tasks: Provide top-notch customer service and manage administrative tasks for the Council.
- Company: Join a supportive team dedicated to improving community services.
- Benefits: Gain valuable experience, flexible hours, and opportunities for professional growth.
- Why this job: Make a difference in your community while developing essential skills.
- Qualifications: Strong communication skills and a proactive attitude are essential.
- Other info: Dynamic work environment with a focus on teamwork and continuous improvement.
The predicted salary is between 28800 - 43200 £ per year.
The job description refers to the principal duties and responsibilities of the Post. It does not necessarily list in detail all the tasks required to carry out these duties and responsibilities.
Business Support / Customer Service
- Providing a high quality service to our external / internal customers.
- Dealing with all matters relating to the registration and compiling of all forms of applications, other submissions to the Council, including the collection of fees and issuing of invoices.
- Assisting with the collating, monitoring and analysing of data and feedback to identify actions to improve services.
- Assisting with the preparation / formatting of Cabinet, Scrutiny and Committee Reports.
- Providing workplace training to other colleagues as and when required to ensure consistent service delivery.
- Working to strict deadlines and delivering high levels of customer service, both personally and through high quality interactions with customers, with an extensive understanding of operational needs in a proactive working environment.
- Undertaking data analysis and providing reports as necessary to support the function of the schemes.
- Preparing and collating management reports and information, where required, in order that managers can monitor efficiencies within their service areas.
- Carrying out the initial and follow up of driver licence checking and updating the insurance database via the Fleet System (TRANMAN).
- Proactively responding to customer enquiries using excellent interpersonal and people skills via telephone, written communication, emails, and in person.
- Leading by example by promoting and championing the Pool Car Scheme administration function in the service provided.
- Having a pro-active approach to change and embracing continuous improvement.
- Providing word processing / excel and minute taking service to all officers of the Directorate using Microsoft packages.
- Providing administrative support for projects within the Directorate.
- Covering during periods of leave / sickness in the Support group at the Alps / Court Road or other directorate location.
- Ensuring compliance with the Councils Financial Regulations, Standing Orders, Policies and Procedures.
- Implementing the principles of the Councils Equal Opportunity Policy while carrying out the above duties.
- Adhering to Health and Safety legislation / relevant Council policies and procedures and taking reasonable care for the health and safety of yourself and other persons who may be adversely affected by your acts / omissions.
- Implementing the principles of the Council's Environment Policy while carrying out the above duties.
- Reporting without delay any safeguarding concerns to the appropriate safeguarding officer.
- Such other duties and responsibilities commensurate with the grade and in accordance with the general character of the job as may reasonably be required by the Chief Officer from time to time.
Administrator in Cardiff employer: 5 Star Recruitment
Contact Detail:
5 Star Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Administrator in Cardiff
✨Tip Number 1
Network like a pro! Reach out to people in your field, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and role. Understand their values and how you can contribute. Practise common interview questions and think of examples that showcase your skills, especially in customer service and data analysis.
✨Tip Number 3
Follow up after interviews! A quick thank-you email can set you apart from other candidates. It shows your enthusiasm for the role and keeps you fresh in their minds.
✨Tip Number 4
Apply through our website for the best chance at landing that Administrator role. We love seeing applications directly from motivated candidates who are eager to join our team!
We think you need these skills to ace Administrator in Cardiff
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the responsibilities mentioned in the job description. We want to see how you can bring value to our team!
Showcase Your Customer Service Skills: Since this role involves providing high-quality service to both internal and external customers, be sure to include examples of your customer service experience. We love seeing how you’ve gone above and beyond for others!
Attention to Detail is Key: Given the importance of accuracy in this role, pay close attention to your application’s formatting and content. We appreciate a well-organised application that reflects your strong prioritisation skills.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at 5 Star Recruitment
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of the Administrator position. Familiarise yourself with tasks like data analysis, customer service, and report preparation. This will help you confidently discuss how your skills align with the job.
✨Showcase Your Customer Service Skills
Since this role involves providing high-quality service to both internal and external customers, prepare examples of how you've excelled in customer service before. Think about specific situations where you resolved issues or improved service delivery.
✨Demonstrate Attention to Detail
Attention to detail is crucial for this position. Be ready to discuss how you ensure accuracy in your work, especially when dealing with data analysis and report preparation. You might even want to bring a sample of your previous work that highlights this skill.
✨Embrace Change and Improvement
The job requires a proactive approach to change and continuous improvement. Prepare to share instances where you've adapted to new processes or contributed to improving existing ones. This shows you're not just a doer but also a thinker who can drive positive change.
