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- Tasks: Provide clerical support to ensure compliance with housing regulations and manage Subject Access Requests.
- Company: Join a dedicated team focused on making a difference in housing services.
- Benefits: Gain valuable experience, develop skills, and contribute to meaningful work in the community.
- Why this job: Be part of a team that helps people navigate their housing challenges while honing your administrative skills.
- Qualifications: GCSE education and experience in customer service or housing preferred.
- Other info: Dynamic role with opportunities for personal growth and professional development.
The predicted salary is between 30000 - 42000 £ per year.
MAIN PURPOSE
To provide focused clerical support to the Compliance & Strategy Team in order to ensure the team properly fulfils its legal duties with regards to: statutory and other reviews; SARS; and, complaints and ombudsman enquiries. To be responsible for managing the Subject Access Service for the housing department: working independently to identify and properly assess all new SARs, and to ensure they are dealt with within legal guidelines and statutory timeframes. To manage the production of files for solicitors, legal reviews & legal action, and for SARs by extracting data from electronic document management systems with an emphasis on accuracy and the ability to identify whether the data collated is a complete record. To be able to redact sensitive information in files in line with legal guidelines laid down in GDPR legislation. To take on research for complex complaints and reviews as directed by the Reviews Manager.
SUMMARY OF RESPONSIBILITIES AND DUTIES
- SARS: be responsible for identifying and monitoring all new SARs and to be responsible for their production, completion and issue within strict legal timeframes.
- Maintaining accurate records of the progress of SARs until their completion on specialist software.
- To be responsible for all communication with SAR requesters, reply to all their enquiries and asking requesters for necessary information as directed by the legislation.
- To produce files for SARs, using electronic records. Files to be compliant with the GDPR guidelines and legislation, ensuring the information provided is a complete record, is presented correctly and to redact sensitive information following legal guidelines.
- To produce files for reviews contractors solicitors and county court, within strict legal timeframes, from electronic records and with a focus on accuracy.
- To have the ability to identify where gaps are missing in information gathered from electronic records, and to undertake the necessary enquiries/research to gather missing information.
- To identify statutory reviews and other review requests from clients and to provide the correct statutory acknowledgements in line with the legislation described in the housing act, and within the legal timeframe.
- To carry out all necessary administration of reviews (to include the creation of electronic records, researching and gathering relevant information for referral to reviews contractors and filing).
- To be able to carry out research for team members for complex complaints and reviews by interrogating electronic client files and making enquiries of officers within the housing division.
- To maintain accurate electronic records, using excel and word and other IT systems, and to complete all electronic filing for team members, to ensure accurate and timely recording of all complaints, reviews, client contact and departmental work.
- To receive telephone and email enquiries from members of the public and various internal/external callers including external reviews contractors, solicitors, police, local authorities, housing associations and other officers and agencies, and to be able to provide clear, detailed advice, or take detailed accurate messages in order to make necessary enquiries.
- To effectively and promptly respond to enquiries from clients specifically regarding statutory reviews and complaints & ombudsman enquiries, and generally regarding the Housing Needs Service.
- To provide comprehensive, innovative, advice and assistance to help people contacting the team to resolve their housing problems, operating with a sharp customer service focus, being sensitive to, and able to deal with, clients at a time of crisis with their housing.
- To be able to provide email and spoken replies using grammatically correct clear plain English.
- To always work with a customer service focus and with the aim of providing the best possible service to customers.
- Undertake any other admin tasks as directed by team members and commensurate with the level of the post as required to ensure the efficient and effective operation of the Department.
CONTACTS AND RELATIONSHIPS (customer focus, both internal and external)
To be able to foster good relationships with other officers in the department, clients and their advocates, and external agencies contacting the service. To work closely with the other Housing Division Teams to achieve the Divisions aims and targets.
SKILLS & ABILITIES
- Sharp focus on public service.
- Ability to provide high quality, responsive and sensitive service within a pressurised and high-profile environment to both customers and colleagues alike.
- Ability to organise, prioritise and deal effectively with a heavy workload, under pressure, ensuring targets are met.
- Have a flexible approach, to work well in a team and across the sections within housing, as well as carrying out independent work as necessary.
- Ability to communicate and correspond with a wide range of clients using plain, clear language.
- Computer literate and the ability to use word and excel and to navigate a range of electronic software packages including One Trust.
- Ability to understand and make prompt assessment of complex situations in line with policy and guidance with minimal supervision.
- Demonstrates an eye for detail, and an ability to stick to routine tasks and follow set guidelines and procedures.
- Ability to acquire quickly an understanding of procedures and to develop a basic understanding of legislation, policy and practice relating to housing associations, lettings, allocations and homelessness.
KNOWLEDGE
- Good basic understanding of a Local Authority's role in meeting housing need in its area, and relevant housing legislation.
- Appreciation of the problems faced by people in housing need.
- IT literate with the ability to learn and accurately use IT systems delivering a housing service.
EXPERIENCE
- Experience of and commitment to working within a busy multi-disciplinary environment.
- Experience of working with members of the public on the telephone or in person.
- Experience of a housing and/or customer focused service.
QUALIFICATIONS
- Education to GCSE standard and suitable experience.
- An excellent standard of spoken and written English.
SPECIAL REQUIREMENTS
Be able to attend meetings away from the office.
Business Support Officer in Bromley employer: 5 Star Recruitment
Contact Detail:
5 Star Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Business Support Officer in Bromley
✨Tip Number 1
Network like a pro! Reach out to people in the housing sector, attend local events, and connect with professionals on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its values. Understand their approach to housing compliance and be ready to discuss how your skills align with their needs. Practice common interview questions to boost your confidence!
✨Tip Number 3
Showcase your skills during interviews! Bring examples of how you've handled complex situations or provided excellent customer service in the past. This will demonstrate your ability to thrive in a busy environment like the one described in the job.
✨Tip Number 4
Don't forget to follow up after your interview! A quick thank-you email can leave a lasting impression and show your enthusiasm for the role. Plus, it keeps you on their radar as they make their decision.
We think you need these skills to ace Business Support Officer in Bromley
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the role of a Housing Compliance Support Officer. Use keywords from the job description to show that you understand what we're looking for.
Showcase Your Attention to Detail: Since this role involves managing sensitive information and ensuring compliance with legal guidelines, it's crucial to demonstrate your attention to detail. Include examples in your application where you've successfully managed data or completed tasks with precision.
Communicate Clearly: We value clear communication, so make sure your written application is easy to read and free of jargon. Use plain English to convey your thoughts, just like you would when responding to clients or colleagues.
Apply Through Our Website: Don't forget to submit your application through our website! This ensures it gets to the right people quickly and helps us keep track of all applications efficiently. Plus, it shows you're keen on joining our team!
How to prepare for a job interview at 5 Star Recruitment
✨Know Your Stuff
Make sure you understand the key responsibilities of a Housing Compliance Support Officer. Familiarise yourself with GDPR guidelines, Subject Access Requests (SARs), and the legal frameworks involved. This will help you answer questions confidently and show that you're serious about the role.
✨Showcase Your Communication Skills
Since this role involves a lot of communication with clients and external agencies, practice articulating your thoughts clearly. Prepare examples of how you've effectively communicated in previous roles, especially in high-pressure situations. Remember, clarity is key!
✨Demonstrate Attention to Detail
This position requires a sharp eye for detail, especially when managing sensitive information. Bring examples of how you've successfully handled data accuracy in past jobs. You might even want to mention any specific software you've used, like Excel or document management systems.
✨Prepare for Scenario Questions
Expect to be asked how you'd handle specific situations, such as dealing with a difficult client or managing tight deadlines. Think through potential scenarios related to housing compliance and prepare your responses. This will show your problem-solving skills and ability to work under pressure.
