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- Tasks: Oversee reception operations and deliver top-notch customer service to our exclusive members.
- Company: Join RB Holdings, home to Mayfair's elite private member's clubs.
- Benefits: Enjoy a competitive salary, 33 days holiday, and wellness perks like gym discounts.
- Why this job: Be part of a luxury environment where you create unforgettable experiences for members.
- Qualifications: Experience in luxury hospitality and a passion for exceptional service is essential.
- Other info: Work in a vibrant team with great career growth opportunities and unique perks.
The predicted salary is between 42000 - 58000 £ per year.
Welcome to RB Holdings - Where a World of Opportunity Awaits at Mayfair's most exclusive venues. We are currently seeking a Deputy Reception Manager to join our Reception team at 5 Hertford Street, our beautifully appointed private member's club located in the heart of Mayfair. Our aim is to be a home away from home, in the utmost comfort, where members are looked after by a team who know them by name.
Why work with us as a Deputy Reception Manager?
- Salary of up to £50,000 per annum
- 33 days holiday per year (including bank holidays)
- Discounted gym membership with GymFlex.
- Monthly well-being days with our in-house Masseuse, Reflexologist, and Chiropodist.
- Private medical + dental insurance with BUPA.
- Employee Assistance Programme
- Online retail discounts
- Workplace nursery scheme.
- Cycle to Work Scheme.
- Eyecare & glasses vouchers.
- Recommend a friend bonus of £1,000.
- Freshly prepared meals whilst on duty.
- And more!
Working Hours:
- Rota basis 5 days out of 6 from Monday - Saturday
- 9-hour shift across the operating hours of 7am and 3am
- Bank Holidays and the Christmas period off – our venues are closed
What you will do:
- Ensuring the smooth and efficient running of the reception area at all times.
- Supervising the team and ensuring the highest standard of customer service is upheld at all times.
- To uphold the rules of the club while engaging with members in a friendly, professional manner.
What are we looking for?
- Significant experience in a similar position is essential
- Experience of working in a luxury boutique hotel, restaurant or private member's club.
- Ability to demonstrate and instil exceptional customer service standards
Bring your skills to the next level and provide unforgettable experiences to our members – apply today and become part of the team at 5 Hertford Street.
Assistant Reception Manager in Westminster employer: 5 HS - Main Reception
Contact Detail:
5 HS - Main Reception Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Reception Manager in Westminster
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those who work at RB Holdings or similar venues. A friendly chat can open doors and give you insider info that could help you stand out.
✨Tip Number 2
Show off your personality! When you get the chance for an interview, let your passion for customer service shine through. Remember, they want someone who fits into their exclusive vibe, so be yourself and engage with them.
✨Tip Number 3
Prepare for situational questions! Think about how you would handle various scenarios at the reception. They’ll want to see how you think on your feet and maintain that high standard of service they pride themselves on.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the team at 5 Hertford Street.
We think you need these skills to ace Assistant Reception Manager in Westminster
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see who you are beyond your qualifications. A touch of warmth and friendliness can go a long way in making your application stand out.
Tailor Your CV: Make sure to tailor your CV to highlight your experience in luxury settings. We’re looking for someone who understands the nuances of providing exceptional customer service, so emphasise any relevant roles you've had in similar environments.
Craft a Compelling Cover Letter: Your cover letter is your chance to tell us why you’re the perfect fit for the Deputy Reception Manager role. Be specific about your experiences and how they align with our values at 5 Hertford Street. Keep it engaging and concise!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details you need about the role and our amazing team!
How to prepare for a job interview at 5 HS - Main Reception
✨Know the Venue Inside Out
Before your interview, take some time to research 5 Hertford Street and its unique offerings. Familiarise yourself with the club's atmosphere, services, and values. This will not only impress the interviewers but also help you articulate how you can contribute to maintaining the high standards they uphold.
✨Showcase Your Customer Service Skills
As an Assistant Reception Manager, exceptional customer service is key. Prepare examples from your past experiences where you went above and beyond for a customer. Be ready to discuss how you would handle difficult situations or complaints, demonstrating your ability to maintain professionalism under pressure.
✨Dress to Impress
Given the luxury setting of the venue, your appearance matters. Dress smartly and professionally to reflect the high standards of the club. This shows that you understand the environment you'll be working in and are serious about the role.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions prepared. Inquire about the team dynamics, the club's future goals, or how they measure success in the reception area. This not only shows your interest in the position but also helps you gauge if the club is the right fit for you.
