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- Tasks: Lead the team, ensure top-notch customer service, and manage cash handling.
- Company: Join Birley Bakery, a chic bakery in Chelsea Green, known for quality bread and pastries.
- Benefits: Enjoy 28 days holiday, gym discounts, private health insurance, and free meals on duty.
- Why this job: Be part of a warm team culture while making delicious treats that bring joy to customers.
- Qualifications: Retail or hospitality experience and team supervision skills are essential; a friendly attitude is a must!
- Other info: Flexible working hours with opportunities for personal growth and social events.
The predicted salary is between 28800 - 43200 £ per year.
Birley Bakery and The Chocolate Shop are owned and operated by entrepreneur Robin Birley. They are located in Chelsea Green, London and have a warm and welcoming environment, inspired by the classic concept of Boulangerie-Patisserie. We aim to fulfil the need of every household craving exceptional quality, delivering simple, homely yet chic bread, pastries, desserts, chocolate and ice cream.
We are currently looking for a Shop Supervisor to join the Birley Bakery Team.
The company benefits our Shop Supervisor receive are:
- 28 days holiday per year (including bank holidays)
- Discounted gym membership with GymFlex
- Monthly well-being days with our Masseuse, Reflexologist, and Chiropodist
- Private medical insurance with Bupa
- Private dental insurance with Bupa
- Workplace nursery scheme
- Cycle to Work Scheme
- Employee Assistance Programme Hospitality Action
- Access to a company doctor
- Eyecare & specs vouchers
- In-house industry training
- Sponsored social events
- Recommend a friend bonus of £1000
- Staff Accommodation (subject to availability)
- Online retail discounts
- 20% discount at Birley Bakery
- Free English Classes
- Freshly prepared meals whilst on duty
The responsibilities of our Shop Supervisor are:
- To assist the Shop Manager to maximise sales and service levels within the shop.
- To maintain the cash handling procedures conducted within the shop and for the security of any monies held on site.
- To lead by example and ensure that high standards of customer service are practised by all staff and are maintained.
The Experience & Qualifications required of our Shop Supervisor are:
- Previous experience working in a retail or hospitality environment is required
- Experience of supervising a team is required
- A friendly, approachable attitude is essential!
The working hours:
The shop is open 7 days per week: Monday- Sunday from 6am-8pm. This role will work 9 hours per day, on a rota basis 5 days out of 7.
If you feel you would like to join us as Shop Supervisor at Birley Bakery then apply by forwarding your up to date CV to the link below.
Shop Supervisor employer: 5 Hertford Street
Contact Detail:
5 Hertford Street Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Shop Supervisor
✨Tip Number 1
Familiarise yourself with Birley Bakery's products and values. Understanding their commitment to quality and customer service will help you demonstrate your alignment with their mission during any interviews.
✨Tip Number 2
Showcase your leadership skills by preparing examples of how you've successfully supervised a team in the past. Be ready to discuss specific situations where you improved service levels or resolved conflicts.
✨Tip Number 3
Network within the local hospitality community. Engaging with others in the industry can provide insights into the company culture and may even lead to referrals, which can significantly boost your chances.
✨Tip Number 4
Prepare thoughtful questions about the role and the company during your interview. This shows your genuine interest in the position and helps you stand out as a candidate who is eager to contribute.
We think you need these skills to ace Shop Supervisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in retail or hospitality. Emphasise any supervisory roles you've held and showcase your customer service skills, as these are crucial for the Shop Supervisor position.
Craft a Compelling Cover Letter: Write a cover letter that reflects your passion for the role and the company. Mention why you want to work at Birley Bakery specifically and how your friendly, approachable attitude aligns with their values.
Highlight Relevant Experience: In your application, focus on specific examples from your past roles that demonstrate your ability to lead a team and maintain high standards of customer service. Use metrics or achievements to quantify your impact where possible.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which is important in a supervisory role.
How to prepare for a job interview at 5 Hertford Street
✨Show Your Passion for Customer Service
As a Shop Supervisor, you'll need to lead by example in providing excellent customer service. Be prepared to share specific examples of how you've gone above and beyond for customers in previous roles.
✨Demonstrate Leadership Skills
Since the role involves supervising a team, highlight your leadership experience. Discuss how you've motivated a team, resolved conflicts, or improved team performance in past positions.
✨Familiarise Yourself with the Brand
Research Birley Bakery and The Chocolate Shop before the interview. Understand their values, products, and what makes them unique. This will show your genuine interest in the company and help you align your answers with their ethos.
✨Prepare Questions to Ask
Interviews are a two-way street. Prepare thoughtful questions about the team dynamics, training opportunities, and the company culture. This not only shows your interest but also helps you determine if it's the right fit for you.
