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- Tasks: Be the friendly voice of our club, managing reservations and calls.
- Company: Join 5 Hertford Street, a luxurious private members' club in Mayfair.
- Benefits: Enjoy 33 days holiday, free meals, and discounted gym memberships.
- Why this job: Experience a vibrant culture with personal connections and professional growth.
- Qualifications: Previous experience in luxury hospitality and strong phone skills are preferred.
- Other info: Sundays off and exciting social events await you!
The predicted salary is between 24000 - 36000 £ per year.
5 Hertford Street is the beautifully appointed private member's club owned and operated by entrepreneur Robin Birley; located in the heart of Mayfair. Our aim is to be a home away from home, in the utmost comfort, where members are looked after by a team who know them by name.
We are currently looking for a Reservations Assistant to join our Team.
The company benefits our Reservations Assistant will receive are:
- 33 days holiday per year (including bank holidays)
- Discounted gym membership with Nuffield Health & Gymflex
- Birthday day off
- Monthly well-being days with our Chiropodist, Reflexologist and Masseuse
- Private medical/dental insurance with Bupa
- Cycle to Work Scheme
- Employee Assistance Programme Hospitality Action
- Free English Classes
- Access to a company doctor
- Eyecare vouchers
- In-house industry training
- Sponsored social events
- Season ticket loans
- Retail discounts with Edenred
- Recommend a friend bonus of £750
- Staff Accommodation (subject to availability)
- 20% Staff Discount at Birley Bakery
- Nursery Workplace Scheme
- Free freshly prepared meals on duty
The responsibilities of the Reservations Assistant are:
- Answering the main club line and being the first point of contact for callers to the club.
- Transferring calls internally, taking messages, and passing on to the relevant department/person.
- Taking reservations using Sevenrooms, making cancellations, changes and amendments.
The Experience & Qualifications required of our Reservations Assistant are:
- Experience of working in a luxury hotel, restaurant or private members club advantageous
- Excellent phone manner and organisational skills
- Knowledge of Sevenrooms booking system
- Ability to multi-task
- Excellent rapport building and inter-personal skills
- Good IT/Admin Knowledge
The working hours are based at our Head Office in Mayfair, with shifts on a rota basis between Monday-Saturday. Sundays are always off. The club is closed on Sundays, Bank Holidays and throughout Christmas each year.
If you feel that you have the experience and skills to join us as Reservations Assistant at 5 Hertford Street then apply by forwarding your up to date CV together with a covering letter to the link below.
Reservations Assistant employer: 5 Hertford Street
Contact Detail:
5 Hertford Street Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Reservations Assistant
✨Tip Number 1
Familiarise yourself with the Sevenrooms booking system, as it's a key part of the role. You can find online tutorials or resources that explain how to navigate and use this system effectively.
✨Tip Number 2
Practice your phone manner by role-playing with a friend or family member. This will help you develop a warm and professional tone, which is essential for making a great first impression on callers.
✨Tip Number 3
Research 5 Hertford Street and its unique offerings. Understanding the club's atmosphere and services will allow you to engage more meaningfully during interviews and show your genuine interest in the position.
✨Tip Number 4
Network with current or former employees of 5 Hertford Street if possible. They can provide insights into the company culture and expectations, which can be invaluable during your application process.
We think you need these skills to ace Reservations Assistant
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in luxury hospitality or similar roles. Emphasise your organisational skills and any familiarity with booking systems like Sevenrooms.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the club's values. Mention specific experiences that demonstrate your excellent phone manner and rapport-building skills.
Showcase Your Skills: Clearly outline your IT and administrative skills in both your CV and cover letter. Provide examples of how you've successfully managed multiple tasks in previous roles.
Proofread Your Application: Before submitting, double-check your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for a Reservations Assistant.
How to prepare for a job interview at 5 Hertford Street
✨Know the Company
Before your interview, take some time to research 5 Hertford Street. Understand their values, mission, and what makes them unique as a private members' club. This will help you tailor your answers and show genuine interest.
✨Showcase Your Phone Skills
Since the role involves answering calls and being the first point of contact, practice your phone manner. Be prepared to demonstrate how you would handle different types of calls, including reservations and inquiries.
✨Familiarise Yourself with Sevenrooms
Knowledge of the Sevenrooms booking system is a plus. If you have experience with it, be ready to discuss how you've used it in previous roles. If not, consider doing a bit of research to understand its features and benefits.
✨Emphasise Your Interpersonal Skills
The ability to build rapport is crucial in this role. Prepare examples from your past experiences where you've successfully interacted with customers or team members, highlighting your communication and organisational skills.
