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For Companies At a Glance
- Tasks: Welcome members and guests, manage bookings, and handle enquiries with a smile.
- Company: 5 Hertford Street is a luxurious private member's club in Mayfair, owned by entrepreneur Robin Birley.
- Benefits: Enjoy 33 days holiday, discounted gym membership, private medical and dental insurance, and more!
- Why this job: Join a vibrant team in a prestigious setting, perfect for building connections and gaining experience.
- Qualifications: Significant experience in a similar role is essential; restaurant experience is a plus.
- Other info: Flexible shifts from 7am to 3am, with opportunities for in-house training and social events.
The predicted salary is between 24000 - 36000 £ per year.
5 Hertford Street is the beautifully appointed private member's club owned and operated by entrepreneur Robin Birley; located in the heart of Mayfair. Our aim is to be a home away from home, in the utmost comfort, where members are looked after by a team who know them by name. We are currently looking for a Receptionist to join our Reception team.
The company benefits our Receptionist receives are:
- 33 days holiday per year (including bank holidays)
- Birthday day off
- Discounted gym membership with GymFlex
- Monthly well-being days with our Masseuse, Reflexologist, and Chiropodist
- Private medical insurance with Bupa
- Private dental insurance with Bupa
- Workplace nursery scheme
- Cycle to Work Scheme
- Employee Assistance Programme - Hospitality Action
- Access to a company doctor
- Eyecare & specs vouchers
- In-house industry training
- Sponsored social events
- Recommend a friend bonus of £750
- Staff Accommodation (subject to availability)
- Online retail discounts
- Free English Classes
- Freshly prepared meals whilst on duty
The responsibilities of the Receptionist are:
- To welcome members and their guests in a friendly and professional manner.
- Ensure a courteous and efficient service is given to all members and always maintaining the levels of service to the highest standards.
- To answer the telephone, take bookings and deal with general enquiries.
The Experience & Qualifications required of our Receptionist are:
- Significant experience in a similar position is essential
- Experience of working in a busy restaurant is advantageous.
The working hours:
The role requires flexibility to work 9-hour shifts across the operating hours of 7am and 3am. Please note the working hours for this role are on a rota basis 5 days out of 6 from Monday - Saturday. The club is closed on Bank Holidays and throughout Christmas each year.
If you feel that you have the experience and skills to join us as Receptionist at 5 Hertford Street then apply by forwarding your up to date CV together with a covering letter to the link below.
Receptionist - London employer: 5 Hertford Street
Contact Detail:
5 Hertford Street Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Receptionist - London
✨Tip Number 1
Familiarise yourself with the club's ethos and values. Understanding the atmosphere of 5 Hertford Street will help you convey your alignment with their mission during any interviews or conversations.
✨Tip Number 2
Network within the hospitality industry, especially in London. Attend events or join online forums where you can connect with current or former employees of similar establishments to gain insights and possibly referrals.
✨Tip Number 3
Prepare to demonstrate your customer service skills in a practical way. Think of scenarios where you provided exceptional service or handled difficult situations, as these examples can set you apart during interviews.
✨Tip Number 4
Showcase your flexibility and adaptability. Given the varied working hours, emphasising your willingness to work different shifts and your ability to thrive in a fast-paced environment will be crucial.
We think you need these skills to ace Receptionist - London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in reception or customer service roles. Emphasise any experience in busy environments, such as restaurants, to align with the job requirements.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific reasons why you want to work at 5 Hertford Street and how your skills can contribute to their aim of providing a home away from home.
Showcase Your Soft Skills: As a Receptionist, soft skills are crucial. Highlight your communication skills, ability to handle enquiries, and your friendly demeanour. Use examples from past experiences to demonstrate these qualities.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter. Check for any spelling or grammatical errors, as attention to detail is important in a receptionist role.
How to prepare for a job interview at 5 Hertford Street
✨Showcase Your People Skills
As a Receptionist, you'll be the first point of contact for members and their guests. Make sure to highlight your experience in providing excellent customer service and your ability to create a welcoming atmosphere during the interview.
✨Demonstrate Flexibility
The role requires working flexible hours, so be prepared to discuss your availability and willingness to adapt to the club's operating hours. Mention any previous experience you have with shift work or managing a busy schedule.
✨Prepare for Common Scenarios
Think about how you would handle various situations that may arise at the reception, such as dealing with difficult customers or managing multiple phone calls. Practising your responses can help you feel more confident during the interview.
✨Research the Club
Familiarise yourself with 5 Hertford Street and its values. Understanding the club's atmosphere and member expectations will allow you to tailor your answers and show that you're genuinely interested in being part of their team.
