At a Glance
- Tasks: Create unforgettable experiences and manage reservations in a luxury nightclub setting.
- Company: Join RB Holdings, a leading hospitality group in London and New York.
- Benefits: Earn up to £45,000, enjoy 33 days holiday, and receive private medical insurance.
- Other info: Work just four evenings a week with great career growth opportunities.
- Why this job: Be part of an elite team delivering exceptional service in a vibrant nightlife environment.
- Qualifications: Experience in luxury hospitality and strong leadership skills are essential.
The predicted salary is between 45000 - 45000 £ per year.
RB Holdings is a growing hospitality group shaping some of the most distinctive private members’ clubs and food businesses in London and New York.
Founded by Robin Birley, our businesses are built on discretion, craftsmanship, and deeply personal service - delivered by teams who take pride in doing things properly.
Our London portfolio includes 5 Hertford Street, Oswald’s, and Birley Bakery and Chocolate Shop in Chelsea.
In 2025, we expanded internationally with the opening of Maxime’s, alongside a new Birley Bakery in New York City.
We are currently seeking a Maître D to join our team in Loulou’s Nightclub at 5 Hertford Street.
- Why work with us as a
- Maître D
- Salary package up to £45,000 per annum, plus discretionary service charge
- 33 days' holiday, including bank holidays
- Private medical and dental insurance with BUPA
- Discounted gym membership and wellbeing benefits
- Employee Assistance Programme and retail discounts
- Cycle to Work scheme and eyecare vouchers
- £1,000 Recommend a Friend bonus
- Complimentary meals on duty
- And much more
Working Hours
- 4 days per week (Wednesday- Saturday)
- Evening shifts with 3am finish
- The club is closed on Sundays, Bank Holidays and throughout Christmas each year.
What you will do
- Create a seamless and memorable member experience, anticipating needs and delivering an attentive and personalised service.
- Manage reservations, table allocations, seating plans, and waitlists to maximise capacity
- Build strong relationships with members, maintaining guest preferences and profiles to enhance service.
- Monitor guest satisfaction and resolve feedback or concerns professionally, working closely with the service and kitchen teams to ensure a smooth operation.
- Maintain the highest standards of presentation, compliance, and hospitality, ensuring the restaurant and lounge areas reflect the club’s luxury standards.
What are we looking for?
- Previous experience in a Maitre d’ or similar role within a luxury hospitality or fine dining environment.
- Strong leadership, communication, and guest relationship skills.
- Highly organised, with the ability to multitask in a fast-paced setting.
- Strong attention to detail, problem-solving ability, and knowledge of service standards and reservation systems.
- #J-18808-Ljbffr
Maitre D employer: 5 Hertford Street
At 5 Hertford Street, we pride ourselves on being an exceptional employer, offering a vibrant work culture that values creativity and precision in our high-volume luxury kitchens. Our team enjoys generous benefits such as 33 days of holiday and private medical insurance, alongside ample opportunities for professional growth and training, making it an ideal environment for aspiring chefs to thrive in the heart of London.
StudySmarter Expert Advice🤫
We think this is how you could land Maitre D
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like 5 Hertford Street. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to 5 Hertford Street
Don't be shy about reaching out to 5 Hertford Street directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Maitre D
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about 5 Hertford Street and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at 5 Hertford Street
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
