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- Tasks: Lead the launch of a luxury private members club and ensure exceptional member experiences.
- Company: Join RB Holdings, a prestigious hospitality group known for unforgettable experiences.
- Benefits: Enjoy a competitive salary, 33 days holiday, and private medical insurance.
- Why this job: Be at the forefront of creating a unique space for global leaders and innovators.
- Qualifications: 10+ years in luxury hospitality with strong project management skills.
- Other info: Opportunity to shape a pioneering business club in Mayfair.
The predicted salary is between 48000 - 72000 £ per year.
RB Holdings is a world‐leading luxury Hospitality & Leisure group, renowned for creating unforgettable experiences, exceptional service, and beautifully crafted spaces and products. Founded in 2012 by visionary entrepreneur Robin Birley, the group is home to some of London's most sought‐after private members' clubs, including the iconic 5 Hertford Street and the elegant Oswald's in Mayfair. Over the years, our portfolio has expanded to include the beloved Birley Bakery & Chocolate Shops in Chelsea and, most recently, our first international ventures — Maxime's Club and Birley Bakery in New York City. In Summer 2027, we will unveil The Carrington, a pioneering business club designed exclusively for global leaders and innovators. Located in Mayfair, The Carrington will blend elevated dining, a state‐of‐the‐art wellness centre, beautifully curated meeting and drawing rooms, and exceptional business support — all styled with the unmistakable flair that defines the Robin Birley clubs. The Carrington will serve as a true professional home for its members.
We are looking for an outstanding General Manager to spearhead the creation and launch of The Carrington. Once opened, this leader will champion operational excellence and deliver an exceptional member experience that embodies the distinctive character of our organisation. This is a truly unique opportunity to play a pivotal role within one of the world's most prestigious hospitality and leisure groups.
Pre-Opening
- Project Leadership: Collaborate closely with the project management team to agree on the detailed project plan, ensuring clear communication channels and fostering a highly cooperative approach throughout the process.
- People: Define the staffing requirements for the club and then execute the recruitment strategy, with HR, to onboard staff with the relevant skills and experience in readiness for opening.
- Project Delivery: Coordinate and oversee activities to ensure alignment with the club's vision and standards in line with RB Holdings.
- Opening Readiness: Define and implement the operational standards for The Carrington, ensuring consistency and excellence across all services. Build strong, collaborative relationships with all operational teams.
Post-Opening
- Operations: Manage ongoing operations successfully to maintain and improve standards.
- Team Management and Leadership: Lead and inspire a high-performing team by managing direct reports to uphold the organisation's culture, overseeing recruitment, training, evaluation, and recognition, and motivating staff.
- Financial Management: Responsible for the P&L of the organisation.
- Member Satisfaction: Maintain a strong presence within the club, building positive relationships with members.
- Strategy & Community: Keep the culture at the core of all decision making and maintain excellent relationships with all other RBH clubs to ensure that The Carrington members have a seamless experience.
The Benefits You Will Receive As General Manager Include:
- Competitive salary and bonus package
- 33 days holiday per year (including bank holidays)
- Private medical and dental insurance with BUPA.
- Enhanced employer contributions in our pension scheme
Experience and qualities required to be our General Manager include:
- 10 years minimum experience in a luxury hotel or hospitality establishment.
- Knowledge and understanding of all aspects of club operations including F&B, Wellness, Maintenance and Housekeeping, Business support, and Technology.
- Previous experience of setting up a significant new venture.
- Strong understanding of membership clubs.
- Proven project management skills, consulting with multiple internal and external stakeholders and contributors.
- HNWI customer relationship-handling capabilities.
- An initiative-taker, highly organised with impeccable standards and strong attention to detail.
If you feel that you have the experience and skills to join us as General Manager for The Carrington, then apply by forwarding your up-to-date CV to the link below.
General Manager, Luxury Private Members Club (Launch) in London employer: 5 Hertford Street
Contact Detail:
5 Hertford Street Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land General Manager, Luxury Private Members Club (Launch) in London
✨Tip Number 1
Network like a pro! Reach out to industry contacts and attend events where you can meet people in the luxury hospitality scene. A personal connection can often get your foot in the door faster than a CV.
✨Tip Number 2
Show off your personality! When you get an interview, let your passion for hospitality shine through. Share stories that highlight your experience and how you can bring that unique flair to The Carrington.
✨Tip Number 3
Research, research, research! Know everything about RB Holdings and The Carrington. This will not only impress during interviews but also help you tailor your approach to fit their culture and values.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in being part of our team at The Carrington.
We think you need these skills to ace General Manager, Luxury Private Members Club (Launch) in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the specific skills and experiences that align with the General Manager role. Highlight your luxury hospitality experience and any relevant project management successes to catch our eye!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about this opportunity and how your vision aligns with The Carrington's mission. Be genuine and let your personality come through.
Showcase Your Leadership Style: As a General Manager, your leadership style is crucial. In your application, share examples of how you've inspired teams and maintained high standards in previous roles. We want to see how you can lead at The Carrington!
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It helps us keep track of applications and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at 5 Hertford Street
✨Know Your Venue
Before the interview, dive deep into RB Holdings and The Carrington. Familiarise yourself with their values, mission, and the unique experiences they offer. This will not only show your genuine interest but also help you align your answers with their vision.
✨Showcase Your Leadership Style
As a General Manager, your leadership style is crucial. Prepare examples of how you've successfully led teams in the past, especially in high-pressure environments. Highlight your ability to inspire and motivate staff while maintaining operational excellence.
✨Demonstrate Project Management Skills
Be ready to discuss your project management experience in detail. Share specific instances where you've coordinated complex projects, managed multiple stakeholders, and delivered results on time. This is key for the pre-opening phase of The Carrington.
✨Engage with Member Experience
Since member satisfaction is at the heart of this role, think about how you can enhance the member experience. Prepare ideas or strategies that could elevate service standards and foster strong relationships with members, showcasing your understanding of luxury hospitality.
