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- Tasks: Resolve IT incidents and support global projects in a dynamic environment.
- Company: Join a luxury hospitality group known for exceptional service and unforgettable experiences.
- Benefits: 33 days holiday, private medical insurance, gym discounts, and more perks!
- Why this job: Be part of a growing team and make a real impact in the tech support field.
- Qualifications: Experience in IT support or strong technical skills; familiarity with Microsoft tools.
- Other info: Enjoy a vibrant workplace culture with excellent career growth opportunities.
The predicted salary is between 36000 - 60000 £ per year.
RB Holdings is a world-leading luxury Hospitality & Leisure group, renowned for creating unforgettable experiences, exceptional service, and beautifully crafted spaces and products. Founded in 2012 by visionary entrepreneur Robin Birley, the group is home to some of London’s most sought-after private members’ clubs, including the iconic 5 Hertford Street and the elegant Oswald’s in Mayfair. Over the years, our portfolio has expanded to include the Birley Bakery & Chocolate Shops in Chelsea and, most recently, our first international ventures — Maxime’s Club and Birley Bakery in New York City. Other group businesses include Birley Sandwiches, comprising 9 stores across the City and Canary Wharf. In Summer 2027, we will unveil The Carrington, a business club located in Mayfair.
With the business growing at pace, we are now seeking a Group Junior IT Systems & Support Specialist, to work within our Group Technology Team, based in our Head office in Mayfair.
Responsibilities- Responsible for the resolution of IT related incidents and tasks that are assigned
- Assist in the delivery and support of projects for the global IT support function
- Undertake both on-site and remote IT support tasks, as well as coordinate partner engineer visits where necessary
- Responsible for the communication of incident and task status to end users
- 33 days holiday per year (including bank holidays)
- Private medical + dental insurance with BUPA
- Discounted gym membership with GymFlex
- Monthly well-being days with our in-house Masseuse, Reflexologist, and Chiropodist
- Employee Assistance Programme
- Online retail discounts with Edenred
- Workplace nursery scheme
- Cycle to Work Scheme
- Eyecare & glasses vouchers
- Recommend a friend bonus of £1,000
- Birthday day off
- Freshly prepared meals whilst working
- And more!
Monday- Friday with hours ranging between either 9am-6pm, or 10-7pm. Bank Holidays and the Christmas period off – our venues are closed.
What we are looking for- Previous exposure to IT support or strong technical aptitude
- Exposure to Microsoft Azure, Microsoft Active Directory basics, Office 365 administration, basic troubleshooting of hardware and software issues
- Familiarity with Microsoft Office, and ITSM tools e.g. Halo
- Excellent communication skills, with a positive can-do attitude
- Proactive, with excellent communication and influencing skills
Group Junior IT Systems & Support Specialist employer: 5 Hertford Street
Contact Detail:
5 Hertford Street Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Group Junior IT Systems & Support Specialist
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with potential colleagues on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand what makes RB Holdings tick and be ready to discuss how your skills align with their values. Show them you’re not just another candidate, but someone who truly gets what they’re about.
✨Tip Number 3
Practice your technical skills! Since you’ll be dealing with IT support, brush up on your knowledge of Microsoft Azure, Active Directory, and Office 365. Being able to demonstrate your expertise during an interview can really set you apart from the competition.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team at RB Holdings.
We think you need these skills to ace Group Junior IT Systems & Support Specialist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Group Junior IT Systems & Support Specialist role. Highlight any relevant IT support experience and technical skills, especially with Microsoft Azure and Office 365.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to showcase your passion for IT and how you can contribute to our team. Mention specific projects or experiences that demonstrate your problem-solving skills and positive attitude.
Show Off Your Communication Skills: Since excellent communication is key for this role, make sure your application reflects that. Use clear and concise language, and don’t hesitate to share examples of how you've effectively communicated in past roles.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our fantastic team!
How to prepare for a job interview at 5 Hertford Street
✨Know Your Tech Basics
Make sure you brush up on your knowledge of Microsoft Azure, Active Directory, and Office 365. Be ready to discuss how you've used these tools in the past or how you would approach troubleshooting common issues. This shows you're not just familiar with the tech but can also apply it effectively.
✨Show Off Your Communication Skills
Since excellent communication is key for this role, practice explaining technical concepts in simple terms. You might be asked to describe how you would communicate an IT issue to a non-technical user. Keep it clear and concise to demonstrate your ability to connect with different audiences.
✨Be Proactive in Problem-Solving
Prepare examples of how you've taken initiative in previous roles, especially when resolving IT incidents. Think of specific situations where you went above and beyond to solve a problem or improve a process. This will highlight your proactive attitude, which is highly valued by the company.
✨Research the Company Culture
Familiarise yourself with RB Holdings and their commitment to exceptional service and experiences. Understanding their values and culture will help you tailor your responses and show that you're a good fit for their team. Plus, it gives you a chance to ask insightful questions during the interview!
