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- Tasks: Resolve IT incidents and support global projects in a dynamic hospitality environment.
- Company: Join RB Holdings, a luxury hospitality group known for exceptional experiences.
- Benefits: 33 days holiday, private medical insurance, gym discounts, and well-being days.
- Why this job: Be part of a growing team and make a real impact in the hospitality industry.
- Qualifications: 3+ years in IT Service Desk, hospitality experience, and strong communication skills.
- Other info: Exciting career growth opportunities in a vibrant Mayfair office.
The predicted salary is between 36000 - 60000 £ per year.
RB Holdings is a world‑leading luxury Hospitality & Leisure group, renowned for creating unforgettable experiences, exceptional service, and beautifully crafted spaces and products. Founded in 2012 by visionary entrepreneur Robin Birley, the group is home to some of London’s most sought‑after private members’ clubs, including the iconic 5 Hertford Street and the elegant Oswald’s in Mayfair. Over the years, our portfolio has expanded to include the beloved Birley Bakery & Chocolate Shops in Chelsea and, most recently, our first international ventures — Maxime’s Club and Birley Bakery in New York City. Other group businesses include Birley Sandwiches, comprising 9 stores across the City and Canary Wharf. In Summer 2027, we will unveil The Carrington, a business club located in Mayfair. It will blend elevated dining, a state‑of‑the‑art wellness centre, beautifully curated meeting and drawing rooms, and exceptional business support — all styled with the unmistakable flair that defines the Robin Birley clubs. With the business growing at pace, this is an exciting time to join the company.
What you will do as Group IT Systems & Support Specialist:
- Responsible for the resolution of IT related incidents and tasks that are assigned
- Lead the delivery and support of projects for the global IT support function
- Provide both on‑site and remote IT support tasks, as well as coordinate partner engineer visits where necessary
- Responsible for the communication of incident and task status to end users
Why work with us:
- 33 days holiday per year (including bank holidays)
- Private medical + dental insurance with BUPA
- Discounted gym membership with GymFlex
- Monthly well‑being days with our in‑house Masseuse, Reflexologist, and Chiropodist
- Employee Assistance Programme
- Online retail discounts with Edenred
- Workplace nursery scheme
- Cycle to Work Scheme
- Eyecare & glasses vouchers
- Recommend a friend bonus of £1,000
- Birthday day off
- Freshly prepared meals whilst working
- And more!
Working Hours:
Monday‑Friday with hours ranging between either 9am‑6pm, or 10‑7pm. Bank Holidays and the Christmas period off – our venues are closed.
What are we looking for:
- 3 years+ experience working within an IT Service Desk environment
- Proven experience within the hospitality industry, with an understanding of its operational systems, challenges, and service expectations
- Experience with Microsoft Azure, Active Directory, Office 365 administration
- Knowledge of Tevalis experience is preferable
- Experience working with the Halo IT Service Management platform
- Excellent communication skills, with a positive can‑do attitude
- Proactive, with excellent communication and influencing skills
Group IT Systems & Support Specialist employer: 5 Hertford Street
Contact Detail:
5 Hertford Street Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Group IT Systems & Support Specialist
✨Tip Number 1
Network like a pro! Reach out to people in the hospitality and IT sectors on LinkedIn. A friendly message can go a long way, and you never know who might have the inside scoop on job openings.
✨Tip Number 2
Prepare for interviews by researching RB Holdings and its culture. Understand their values and how your skills as a Group IT Systems & Support Specialist can enhance their operations. Tailor your responses to show you're the perfect fit!
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or family. Focus on common IT support scenarios and how you'd handle them, especially in a hospitality context. This will boost your confidence and help you shine during the real deal.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect directly with us.
We think you need these skills to ace Group IT Systems & Support Specialist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Group IT Systems & Support Specialist role. Highlight your experience in IT Service Desk environments and any relevant skills that match the job description. We want to see how your background fits with our hospitality focus!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re excited about joining RB Holdings and how your skills can contribute to our team. Keep it engaging and personal – we love a bit of personality!
Showcase Relevant Experience: When filling out your application, make sure to showcase your experience with Microsoft Azure, Active Directory, and Office 365. If you have knowledge of Tevalis or the Halo IT Service Management platform, don’t forget to mention that too – it’ll definitely catch our eye!
Apply Through Our Website: We encourage you to apply through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to keep track of your application status. Plus, we love seeing applications come directly from our site!
How to prepare for a job interview at 5 Hertford Street
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Microsoft Azure, Active Directory, and Office 365. Be ready to discuss how you've used these tools in past roles, especially in a hospitality context. This will show that you understand the operational systems and challenges specific to the industry.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've resolved IT incidents in previous positions. Think about specific challenges you faced and how you tackled them. This will demonstrate your proactive approach and ability to communicate effectively with end users.
✨Familiarise Yourself with the Company Culture
Research RB Holdings and its various venues. Understanding their ethos and what makes their service exceptional will help you align your answers with their values. Mentioning specific clubs or initiatives during the interview can really impress them!
✨Ask Insightful Questions
Prepare thoughtful questions about the Group Technology Team and the projects they are working on. This shows your genuine interest in the role and helps you gauge if the company is the right fit for you. Plus, it opens up a dialogue that can make the interview feel more like a conversation.