Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Oversee reception operations and deliver top-notch customer service.
- Company: Join a prestigious hospitality group with a focus on luxury and personal service.
- Benefits: Enjoy a competitive salary, 33 days holiday, and wellness perks.
- Why this job: Be part of an elite team creating unforgettable experiences for members.
- Qualifications: Experience in luxury hospitality and exceptional customer service skills required.
- Other info: Dynamic work environment with opportunities for personal and professional growth.
The predicted salary is between 42000 - 58000 £ per year.
RB Holdings is a growing hospitality group shaping some of the most distinctive private members’ clubs and food businesses in London and New York. Founded by Robin Birley, our businesses are built on discretion, craftsmanship, and deeply personal service - delivered by teams who take pride in doing things properly. Our London portfolio includes 5 Hertford Street, Oswald’s, and Birley Bakery and Chocolate Shop in Chelsea. In 2025, we expanded internationally with the opening of Maxime’s, alongside a new Birley Bakery in New York City.
We are currently seeking a Deputy Reception Manager to join our Reception team at 5 Hertford Street.
Why work with us
- Salary of up to £50,000 per annum
- 33 days holiday per year (including bank holidays)
- Discounted gym membership with GymFlex
- Monthly well-being days with our in-house Masseuse, Reflexologist, and Chiropodist
- Private medical + dental insurance with BUPA
- Employee Assistance Programme
- Online retail discounts
- Workplace nursery scheme
- Cycle to Work Scheme
- Eyecare & glasses vouchers
- Recommend a friend bonus of £1,000
- Freshly prepared meals whilst on duty
- And more!
Working Hours
- Rota basis 5 days out of 6 from Monday - Saturday
- 9-hour shift across the operating hours of 7am and 3am
- Bank Holidays and the Christmas period off – our venues are closed
What You Will Do
- Ensuring the smooth and efficient running of the reception area at all times
- Supervising the team and ensuring the highest standard of customer service is upheld at all times
- To uphold the rules of the club while engaging with members in a friendly, professional manner
What are we looking for?
- Significant experience in a similar position is essential
- Experience of working in a luxury boutique hotel, restaurant or private member’s club
- Ability to demonstrate and instil exceptional customer service standards
- Bring your skills to the next level and provide unforgettable experiences to our members – apply today and become part of the team at 5 Hertford Street.
Deputy Reception Manager employer: 5 Hertford Street
Contact Detail:
5 Hertford Street Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Deputy Reception Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry and let them know you're on the lookout for a Deputy Reception Manager role. Personal recommendations can make all the difference, so don’t be shy about asking for introductions.
✨Tip Number 2
Show up in style! If you’re applying for a position at a luxury venue like 5 Hertford Street, dress the part when you go for interviews or networking events. First impressions count, and looking sharp will help you stand out as someone who understands the brand.
✨Tip Number 3
Be ready to showcase your skills! Prepare to discuss specific examples of how you've delivered exceptional customer service in previous roles. We want to hear about those unforgettable experiences you've created for guests – it’s all about demonstrating your passion for hospitality.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are genuinely interested in joining our team at RB Holdings. So, hit that apply button and let’s get the conversation started!
We think you need these skills to ace Deputy Reception Manager
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see who you are beyond your qualifications. A touch of warmth and friendliness can go a long way in the hospitality industry.
Tailor Your CV: Make sure to tailor your CV to highlight relevant experience in luxury settings. We’re looking for someone with a background in boutique hotels or private members’ clubs, so emphasise those experiences that align with our values.
Craft a Compelling Cover Letter: Your cover letter is your chance to tell us why you’re the perfect fit for the Deputy Reception Manager role. Be specific about your achievements and how they relate to the responsibilities outlined in the job description.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at 5 Hertford Street
✨Know the Venue Inside Out
Before your interview, make sure you research 5 Hertford Street thoroughly. Familiarise yourself with its history, services, and the overall atmosphere. This will not only impress the interviewers but also help you understand how to align your customer service approach with their standards.
✨Showcase Your Customer Service Skills
As a Deputy Reception Manager, exceptional customer service is key. Prepare examples from your past experiences where you went above and beyond for guests. Highlighting specific situations will demonstrate your ability to uphold the high standards expected at RB Holdings.
✨Dress to Impress
Given the luxury nature of the role, your appearance matters. Dress smartly and professionally to reflect the brand's image. This shows that you understand the importance of presentation in a high-end environment and are ready to represent the club well.
✨Prepare Questions for Them
Interviews are a two-way street. Prepare thoughtful questions about the team dynamics, training opportunities, or the club's future plans. This not only shows your interest in the role but also helps you gauge if this is the right fit for you.