At a Glance
- Tasks: Be the friendly voice of our club, managing reservations and ensuring excellent customer service.
- Company: Join a prestigious hospitality group with a focus on luxury and personal service.
- Benefits: Enjoy a competitive salary, generous holiday, and wellness perks like gym discounts and massages.
- Other info: Work in a vibrant environment with opportunities for growth and development.
- Why this job: Kickstart your career in hospitality at a renowned private members' club in London.
- Qualifications: Experience in luxury settings and strong communication skills are a plus.
The predicted salary is between 22000 - 26000 £ per year.
Please note this position is due to start in September. RB Holdings is a growing hospitality group shaping some of the most distinctive private members’ clubs and food businesses in London and New York. Founded by Robin Birley, our businesses are built on discretion, craftsmanship, and deeply personal service - delivered by teams who take pride in doing things properly. Our London portfolio includes 5 Hertford Street, Oswald’s, and Birley Bakery and Chocolate Shop in Chelsea. In 2025, we expanded internationally with the opening of Maxime’s, alongside a new Birley Bakery in New York City. We now have an exciting opportunity to join our Reservations team at 5 Hertford Street Club as a Reservations Assistant.
Why work with us as a Reservations Assistant?
- Salary of £28,000.00 per annum
- 33 days holiday per year (including bank holidays)
- Discounted gym membership with GymFlex
- Monthly well-being days with our in-house Masseuse, Reflexologist, and Chiropodist
- Private medical + dental insurance with BUPA
- Employee Assistance Programme
- Cycle to Work Scheme
- Recommend a friend bonus of £1,000
- Freshly prepared meals whilst on duty
- And more!
Working Hours
Based at our Head Office in Mayfair, with shifts on a rota basis between Monday-Saturday. Sundays always off. The club is closed on Sundays, Bank Holidays and throughout Christmas each year.
What will you do?
- Answering the main club line and being the first point of contact for callers to the club
- Transferring calls internally, taking messages, and passing on to the relevant department/person
- Taking reservations using SevenRooms, making cancellations, changes and amendments
What are we looking for?
- Experience of working in a luxury hotel, restaurant or private member’s club advantageous
- Excellent phone manner and organisational skills
- Knowledge of SevenRooms booking system
- Ability to multi-task
- Excellent rapport building and inter-personal skills
Reservations Assistant in City of Westminster employer: 5 Hertford Street
RB Holdings is an exceptional employer, offering a vibrant work culture that prioritises personal service and craftsmanship within the luxury hospitality sector. As a Reservations Assistant at our prestigious 5 Hertford Street Club in Mayfair, you will enjoy a competitive salary, generous holiday allowance, and unique benefits such as well-being days and private medical insurance, all while being part of a dynamic team dedicated to excellence. With opportunities for professional growth and a supportive environment, RB Holdings is committed to nurturing talent and ensuring every employee feels valued and inspired.
StudySmarter Expert Advice🤫
We think this is how you could land Reservations Assistant in City of Westminster
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like 5 Hertford Street. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to 5 Hertford Street
Don't be shy about reaching out to 5 Hertford Street directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Reservations Assistant in City of Westminster
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about 5 Hertford Street and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at 5 Hertford Street
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
