At a Glance
- Tasks: Lead product strategy and architecture for innovative hospitality technology solutions.
- Company: Join a luxury hospitality group known for unforgettable experiences and exceptional service.
- Benefits: Enjoy a competitive salary, 33 days holiday, and private medical insurance.
- Other info: Exciting opportunity to work in a scaling organisation with excellent career growth.
- Why this job: Shape the future of hospitality tech and make a real impact in a dynamic environment.
- Qualifications: 8+ years in business applications and strong Salesforce experience required.
The predicted salary is between 75600 - 92400 £ per year.
RB Holdings is a world-leading luxury Hospitality & Leisure group, renowned for creating unforgettable experiences, exceptional service, and beautifully crafted spaces and products.
Founded in 2012 by visionary entrepreneur Robin Birley, the group is home to some of London’s most sought‑after private members’ clubs, including the iconic 5 Hertford Street and the elegant Oswald’s in Mayfair.
Over the years, our portfolio has expanded to include the beloved Birley Bakery & Chocolate Shops in Chelsea and, most recently, our first international ventures — Maxime’s Club and Birley Bakery in New York City.
Other group businesses include Birley Sandwiches, comprising 9 stores across the City and Canary Wharf.
In Summer 2027, we will unveil The Carrington, a business club located in Mayfair.
It will blend elevated dining, a state‑of‑the‑art wellness centre, beautifully curated meeting and drawing rooms, and exceptional business support — all styled with the unmistakable flair that defines the Robin Birley clubs.
This is an exciting time to join the company. We are now seeking a Head of Product to work within our Group Technology Team, based in our Headquarters in Mayfair.
The key responsibilities of our Head of Product will be
- Lead the end‑to‑end strategy and architecture for all core business applications, ensuring a unified, scalable, and future‑proof systems ecosystem.
- Own the Group’s data and BI strategy, driving high‑quality analytics, reliable reporting, and a data‑driven culture.
- Oversee application lifecycle management for key platforms such as Salesforce, Mule Soft, Tableau, Snowflake, Net Suite, and Tevalis.
- Strengthen system integration and stability to ensure accurate, timely data flows and minimal downtime.
- Partner with senior leaders to align technology strategy with business goals and support effective planning and decision‑making.
- Drive operational excellence through supplier management, budget optimisation, and enhanced system performance and user experience.
- Translate cross‑functional business needs into scalable solutions across various teams.
- Maintain strong data governance and security, ensuring compliance, protecting sensitive information, and safeguarding data quality across all systems.
The benefits you will receive as Head of Product include
- Competitive salary
- 33 days holiday per year (including bank holidays)
- Private medical and dental insurance with BUPA.
- Enhanced employer contributions in our pension scheme
Experience and qualities required to be our Head of Product include
Experience
- 8+ years in business applications, enterprise systems, application architecture and Solution architecture
- 5 years of Salesforce hands on experience
- Strong understanding of integrations, APIs, middleware, and data platforms.
- Experience managing or implementing Integrations, Business Intelligence and Data Warehouse technologies (e. g., Snowflake, Data cloud, Tableau, Mule Soft).
- Proven leadership in multi‑system Saa S environments. Strong stakeholder management and solution‑design capabilities.
- Experience in hospitality, membership, leisure, lifestyle clubs, or multi‑site operations.
- Exposure to modern data modelling and forecasting approaches.
- Background in legacy and modern enterprise integration platforms (e. g., Mule Soft and Point 2 Point).
Skills
- Collaborative communicator, effective with both technical and non‑technical teams.
- Strategic thinker with an analytical and data‑driven mindset.
- Ability to prioritise based on business needs.
- Able to balance long‑term system vision with day‑to‑day operational needs.
- Proactive, organised, and comfortable shaping strategy in a scaling organisation.
- Expert understanding of data
- Proactive, with excellent communication and influencing skills.
- #J-18808-Ljbffr
Head of Product in City of Westminster employer: 5-Hertford-Street
RB Holdings is an exceptional employer, offering a vibrant work culture that prioritises personal service and craftsmanship within the hospitality industry. As a Kitchen Porter at our prestigious 5 Hertford Street location, you'll enjoy competitive salary packages, generous holiday allowances, and unique benefits such as well-being days and private medical insurance, all while being part of a dedicated team that values excellence and employee growth.
StudySmarter Expert Advice🤫
We think this is how you could land Head of Product in City of Westminster
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like 5-Hertford-Street. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to 5-Hertford-Street
Don't be shy about reaching out to 5-Hertford-Street directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Head of Product in City of Westminster
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about 5-Hertford-Street and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at 5-Hertford-Street
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
