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For Companies At a Glance
- Tasks: Manage service calls, communicate with customers, and ensure smooth operations.
- Company: Join a reputable security company with over 30 years of experience.
- Benefits: Enjoy full-time hours, free parking, pension, and death in service policy.
- Why this job: Be part of a supportive team and enhance your customer service skills.
- Qualifications: Experience with SORs, SLAs, and service management systems is essential.
- Other info: Local candidates are encouraged to apply for this permanent position.
Service Controller Oldham A fantastic opportunity to join a well-established security company, with over 30 years’ experience. They are looking for an experienced Service Controller to join their team. £24,960 Full time | Permanent| onsite free parking | pension | Death in service policy Main Responsibilities Reviewing, closing down and processing completed calls and issuing of engineer’s worksheets to client where required. Communicating with customers on the completion of calls or need for further actions explaining action being taken. Leading on and providing response to customer queries and complaints escalated from customer service agents. Handling further actions received, processing actions required to enable service co-ordinators to rebook calls through to completion. Good understanding and ability to interpret engineer notes and update/amend where necessary to improve communication flow. Closing calls which have potential to exceed SOR or Service Level Agreement and forwarding to either sales team or communicating with customer to agree next action. 2nd line answering of telephone enquiries Excellent customer service and communication skills Strong understanding of customer SOR’s and SLA’s. Good knowledge and use of tracker system to review previous day’s activity and ensure CASH data is accurate, updating engineer timesheet entry’s to reflect activity. Experience and Knowledge An understanding of SOR’s and SLA’s. Experience in use of a tracker system and service management system. Communication and interpersonal skills, including good customer service skills Ability to work on own initiative and as part of a team If you are in the local area and looking for a new Service Controller position then please apply, if your application is successful one of the 4way Recruitment team will be in touch
Service Controller - Oldham employer: 4way Recruitment
Contact Detail:
4way Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Controller - Oldham
✨Tip Number 1
Familiarize yourself with the specific Service Level Agreements (SLAs) and Statements of Requirements (SORs) relevant to the security industry. This knowledge will help you demonstrate your understanding during the interview process.
✨Tip Number 2
Brush up on your customer service skills by practicing how to handle complaints and queries effectively. Role-playing different scenarios can prepare you for real-life situations you might face in this role.
✨Tip Number 3
Gain hands-on experience with tracker systems or service management software if you haven't already. Familiarity with these tools will give you an edge and show that you're ready to hit the ground running.
✨Tip Number 4
Network with professionals in the security industry, especially those who work as Service Controllers. They can provide insights into the role and may even refer you to opportunities within their companies.
We think you need these skills to ace Service Controller - Oldham
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the Service Controller position. Highlight the key responsibilities and required skills, such as customer service experience and knowledge of SORs and SLAs.
Tailor Your CV: Customize your CV to reflect your relevant experience in service management and customer communication. Emphasize any previous roles where you handled customer queries or used a tracker system.
Craft a Strong Cover Letter: Write a cover letter that showcases your understanding of the company's needs. Mention specific examples from your past work that demonstrate your ability to manage service calls and improve communication flow.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any errors. Ensure that your application is clear, concise, and free of typos to make a great first impression.
How to prepare for a job interview at 4way Recruitment
✨Understand SORs and SLAs
Make sure you have a solid grasp of Service Order Requests (SORs) and Service Level Agreements (SLAs). Be prepared to discuss how you've managed these in previous roles, as this knowledge is crucial for the Service Controller position.
✨Showcase Your Communication Skills
Since excellent customer service and communication skills are key for this role, think of examples where you've effectively communicated with customers or resolved complaints. Practice articulating these experiences clearly.
✨Familiarize Yourself with Tracker Systems
Brush up on your experience with tracker systems and service management software. Be ready to explain how you've used these tools to improve efficiency and accuracy in your previous jobs.
✨Demonstrate Teamwork and Initiative
Prepare to discuss instances where you've worked both independently and as part of a team. Highlight your ability to take initiative while also collaborating effectively with others to achieve common goals.
