At a Glance
- Tasks: Provide hands-on IT support for a dynamic events company across various platforms.
- Company: Global video and lighting service provider with a vibrant culture.
- Benefits: Gain valuable experience in a fast-paced environment with opportunities for growth.
- Other info: Flexible working environment with potential travel to different sites.
- Why this job: Join a team that supports exciting events and enhances your tech skills.
- Qualifications: 3-5 years of IT support experience and strong troubleshooting skills required.
The predicted salary is between 31500 - 38500 £ per year.
We are a global video and lighting service provider with multiple locations across the UK and the US. We bring an unrivalled service and technical know-how to every project we deliver, supporting exhibitions, concerts, touring, conferences, theatre, TV, film and retail.
We are seeking an experienced IT Support Analyst to join our team and take ownership of day-to-day IT support across our UK business. Working closely with our IT Support Manager (UK based) and the wider IT team in the US, you will be the primary technical point of contact for our UK employees. This hands-on role needs strong desktop, mobile and network support experience. You’ll resolve issues, escalate when needed and improve daily IT support, including early-day support for our US East Coast users. This role is currently based at our Head Office in Harlow, Essex; however, it will relocate to our new Hertford facility towards the end of this year.
Key Responsibilities
- Be the first point of contact for UK IT support, in person, by phone and via Microsoft Teams; prioritise and resolve helpdesk tickets, keeping users updated and records accurate.
- Troubleshoot and repair Windows and macOS laptops, desktops and peripherals, printers, scanners, barcode scanners and other operational IT equipment.
- Support iOS and Android devices, including enrolment, configuration and mobile device management.
- Administer Microsoft 365, including Exchange Online, SharePoint, OneDrive, Teams, licences, mailboxes, shared resources, user accounts, access and MFA.
- Manage new starter setups and leaver processes, including account set up, access changes and equipment preparation.
- Install, configure and troubleshoot business applications, maintaining accurate software and licence records.
- Diagnose network and Wi-Fi issues, including switching, TCP/IP, DNS, DHCP, escalating complex issues where required.
- Support meeting-room and video conferencing equipment, including Yealink systems.
- Carry out routine IT checks and maintenance, manage equipment stock and prepare, move, ship and receive hardware for office and site requirements.
- Liaise with suppliers to confirm delivery timescales and ensure new equipment is ready when required.
- Identify recurring issues and repetitive tasks to help and recommend hardware and software using existing tools.
- Document resolutions and contribute to internal IT guidance and knowledge base articles, escalating complex issues with clear troubleshooting notes.
- Work closely with the US IT team and participate in an occasional weekend on-call rota.
About you
- Three to five years’ experience supporting PC and laptop hardware and software in a business environment with relevant degree or certification, or equivalent practical experience.
- Strong working knowledge of Windows, macOS, Microsoft 365 and Outlook.
- Hands-on Microsoft 365 administration, including Exchange Online, SharePoint, OneDrive, Teams and licence management.
- Solid troubleshooting skills across PCs, printers, scanners, networks and mobile devices.
- Practical networking knowledge, including Active Directory, TCP/IP, DNS and DHCP.
- Confident supporting desktops and servers, with the ability to work independently.
- Customer-focused, with the confidence to support technical and non-technical users.
- Proactive in spotting and preventing issues, not just resolving them.
- Clear, concise verbal and written communication.
- Strong organisation, time management and attention to detail.
- Takes ownership of issues through to resolution and escalates where needed.
- Works well in a team, under pressure and on own initiative.
- Flexible when needed to support a busy events business.
Desirable
- Experience with Okta, Freshservice, NinjaRMM or similar identity, ITSM and RMM platforms.
- PowerShell or Microsoft Graph API scripting to automate admin tasks.
- Interest in using AI tools for ticket triage, documentation or knowledge search.
- Experience supporting meeting-room AV or video-conferencing systems.
- CompTIA, Microsoft or equivalent IT certifications.
- Experience in warehouse, production or events environments.
- Ability to travel reliably to the current UK office in Harlow, Essex and the planned Hertford location.
- Comfortable with physical IT work, including moving and setting up monitors, docking stations, laptops, printers and other equipment.
- Willingness to travel occasionally to other company sites.
- Must have the right to work in the UK.
This is an excellent opportunity for a technically minded professional to develop and broaden their IT skills within a busy live events environment. The role offers working with a wide range of IT systems, support colleagues across the business and get involved in day-to-day technical challenges.
If you’re looking for your next challenge and bring the skills and experience required, we’d love to hear from you.
IT Support Analyst in Hertford employer: 4Wall
As a global leader in video and lighting services, we pride ourselves on fostering a dynamic work environment that encourages innovation and collaboration. Our team members enjoy comprehensive benefits, opportunities for professional growth, and the chance to work on exciting projects within the vibrant live events industry. With our upcoming relocation to Hertford, employees will benefit from a modern workspace while being part of a supportive culture that values technical expertise and teamwork.
StudySmarter Expert Advice🤫
We think this is how you could land IT Support Analyst in Hertford
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what 4Wall values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges 4Wall might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at 4Wall!
✨Direct Apply to 4Wall
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We think you need these skills to ace IT Support Analyst in Hertford
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at 4Wall.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at 4Wall. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at 4Wall
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
