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- Tasks: Lead and manage a customer care team, ensuring top-notch homeowner experiences.
- Company: Join a well-established housebuilder with a strong reputation in residential development.
- Benefits: Enjoy a leadership role with growth opportunities and a supportive work culture.
- Why this job: Make a real impact while shaping the future of customer care in a dynamic environment.
- Qualifications: Ideal for experienced customer care leaders from housebuilding or similar sectors.
- Other info: This role offers a clear path to senior strategic leadership.
The predicted salary is between 43200 - 72000 £ per year.
We’re working with a well-established housebuilder that’s looking for a confident and capable leader to take charge of its customer care function. This is more than a reactive role - it’s about developing and managing a growing team, embedding performance standards, and maintaining a service-first culture across the customer journey. You’ll be working closely with senior leadership to ensure that KPIs are met and the department runs smoothly, with clear succession planning in place for the right person to take on more responsibility in future.
What You’ll Be Doing:
- Leading and managing the day-to-day operations of the customer care team
- Driving performance against KPIs while ensuring the homeowner experience is prioritised
- Developing processes, people, and communication standards across the department
- Acting as the operational lead, with strategic support and guidance from senior leadership
- Helping shape the future of the department and its long-term direction
Why This Role?
This is a leadership role with teeth - a chance to make your mark, build a team with the right culture, and progress into a broader role over time. You’ll be trusted to get on with it, supported to grow, and valued for the impact you bring.
Who This Suits:
- Experienced customer care or operations leads from housebuilding or related sectors
- People-focused managers who lead with empathy and hold high standards
- Ambitious professionals looking for a clear route into senior strategic leadership
If you’re ready to step into a business where your impact is visible and your voice matters - we’d love to speak with you.
Senior Customer Care Co-Ordinator employer: 4tify.
Contact Detail:
4tify. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Customer Care Co-Ordinator
✨Tip Number 1
Familiarise yourself with the latest trends in customer care within the housebuilding sector. Understanding the unique challenges and expectations of homeowners will help you demonstrate your expertise during discussions.
✨Tip Number 2
Network with professionals in the industry, especially those who have experience in customer care leadership roles. Engaging with them can provide insights into the company culture and expectations, which you can leverage in your conversations.
✨Tip Number 3
Prepare to discuss specific examples of how you've successfully led teams and improved customer experiences in previous roles. Highlighting measurable outcomes will showcase your ability to drive performance against KPIs.
✨Tip Number 4
Research the company’s values and mission statement. Aligning your personal leadership philosophy with their culture will help you articulate why you're a great fit for the role and how you can contribute to their long-term goals.
We think you need these skills to ace Senior Customer Care Co-Ordinator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer care and leadership roles. Emphasise your achievements in managing teams, driving performance against KPIs, and improving customer experiences.
Craft a Compelling Cover Letter: In your cover letter, express your passion for customer care and your vision for leading a team. Mention specific examples of how you've developed processes or improved service standards in previous roles.
Showcase Leadership Skills: Demonstrate your leadership style and how you foster a service-first culture. Use examples that illustrate your ability to manage teams effectively and your commitment to employee development.
Highlight Relevant Experience: If you have experience in the housebuilding sector or related fields, make sure to highlight this. Discuss any specific challenges you've faced and how you overcame them to enhance customer satisfaction.
How to prepare for a job interview at 4tify.
✨Showcase Your Leadership Skills
As a Senior Customer Care Co-Ordinator, you'll need to demonstrate your ability to lead and manage a team effectively. Prepare examples of how you've successfully led teams in the past, focusing on your approach to developing processes and maintaining high performance standards.
✨Emphasise Customer-Centric Mindset
This role prioritises the homeowner experience, so be ready to discuss how you have previously put customers first. Share specific instances where you improved customer satisfaction or resolved issues, highlighting your empathy and problem-solving skills.
✨Understand KPIs and Performance Metrics
Familiarise yourself with key performance indicators relevant to customer care. Be prepared to discuss how you have driven performance against KPIs in previous roles and how you plan to ensure these are met in this position.
✨Discuss Future Vision and Strategy
The role involves shaping the future direction of the department. Think about your long-term vision for customer care and be ready to share ideas on how you would develop the team and processes to align with the company's goals.
