At a Glance
- Tasks: Be the go-to person for tenants during construction and refurbishment projects.
- Company: Join a dedicated team in the social housing sector in Manchester.
- Benefits: Enjoy a £35,000 salary and permanent employment with a chance to make a difference.
- Other info: Dynamic role with opportunities for personal growth and community engagement.
- Why this job: Make a positive impact on residents' lives while enhancing your communication skills.
- Qualifications: Experience in tenant liaison or customer-facing roles is essential.
The predicted salary is between 35000 - 35000 £ per year.
- Tenant Liaison Officer (TLO) - Social Housing
- Job Type: Permanent
- Sector: Social Housing / Construction
The Role
We are currently recruiting for an experienced Tenant Liaison Officer (TLO) to join a team working on social housing projects across Manchester.
This is an excellent opportunity for a proactive, organised and people-focused individual with experience in tenant liaison, resident engagement or social housing refurbishment projects.
You will act as the key point of contact between residents, site teams and the wider project team, ensuring tenants are kept informed throughout the works and that any concerns are dealt with professionally and efficiently.
The successful candidate will have excellent communication skills, a professional approach and the ability to build positive relationships with residents from a variety of backgrounds.
Key Responsibilities
- Act as the main point of contact for tenants throughout construction and refurbishment works.
- Communicate planned works, schedules and potential disruption clearly to residents.
- Carry out resident visits, consultations and regular welfare checks where required.
- Manage tenant enquiries, concerns and complaints, ensuring issues are resolved promptly.
- Liaise closely with site managers, subcontractors and project teams to coordinate works.
- Support residents who may require additional assistance or consideration during the works.
- Maintain accurate records of resident communications, feedback and outstanding issues.
- Monitor resident satisfaction and help ensure a positive customer experience.
- Assist with access arrangements and appointments for works within occupied properties.
- Ensure all activities are carried out professionally and in line with relevant health, safety and safeguarding procedures.
Requirements
- Previous experience working as a Tenant Liaison Officer, Resident Liaison Officer or in a similar customer-facing role.
- Experience within social housing, housing maintenance, refurbishment or construction is highly desirable.
- Excellent communication, interpersonal and relationship-building skills.
- Strong organisational skills with the ability to manage multiple priorities.
- A professional, approachable and empathetic manner.
- The ability to handle complaints and resolve issues effectively.
- Good administration and record-keeping skills.
- A full UK driving licence and access to transport would be advantageous, depending on project requirements.
What's on Offer?
- Permanent employment
- £35,000 annual salary
- Opportunity to work within the social housing sector
- The chance to make a positive difference to residents during improvement and refurbishment works
- A varied role with regular interaction across residents, site teams and project stakeholders
- #J-18808-Ljbffr
Tenant Liaison Officer in Ringway employer: 4tify.
Join a well-established and highly regarded construction contractor in the North West, where you will be part of a dynamic team dedicated to delivering high-quality residential, commercial, and healthcare projects. With a strong focus on employee development and a supportive work culture, this role offers a unique opportunity to lead and mentor a talented team while managing diverse projects valued between £2m and £15m. Enjoy a competitive salary and benefits package, along with the chance to grow your career in a thriving environment that values excellence and collaboration.
StudySmarter Expert Advice🤫
We think this is how you could land Tenant Liaison Officer in Ringway
✨Dive into Local Community Groups
Social work thrives on community connections, so get involved in local groups or forums specific to your interests. Whether it’s volunteering at local shelters or joining community action boards, these are great ways to boost your visibility and make direct contacts that could lead to opportunities like the one at 4tify..
✨Attend Social Work Events and Workshops
Keep an eye out for workshops, seminars, or conferences in social work. These events are fantastic for meeting professionals in the field, learning about emerging trends, and spotting job openings. Plus, you might just bump into someone from 4tify.!
✨Showcase Your Passion and Expertise
Use platforms like Instagram or LinkedIn to share your journey and insights into the social work sector. Whether it’s writing about your experiences or sharing relevant articles, this helps to establish you as an engaged professional. Potential employers, like 4tify., will notice your enthusiasm!
✨Leverage Your Network
Don’t hesitate to reach out to professors, mentors, or even past colleagues who are in social work. They might have inside knowledge about openings at 4tify. or be able to connect you with someone who’s hiring. Networking is key, especially in a full-time role where relationships matter.
We think you need these skills to ace Tenant Liaison Officer in Ringway
Some tips for your application 🫡
Show Your Passion for Social Work:In your cover letter, let us see your passion for social work shine through! Talk about the experiences that made you want to pursue this career—whether it’s volunteering, personal experiences, or academic projects. We want to know why this field matters to you.
Emphasise Relevant Qualifications:Make sure your CV highlights any relevant qualifications, like degrees in social work or certifications like a DBS check. If you've done any workshops or training, don’t forget to include those as well. We're keen to see your commitment to your professional development!
Detail Your Experience with Clients:Since this is a hands-on field, detailing any direct experience you have with clients is crucial. Whether it's internships, volunteer roles, or previous jobs, highlight those experiences in your CV to show us you've got the practical skills necessary for the job!
Tailor Your Application to 4tify.:Before hitting send, make sure to tailor your application specifically to 4tify.! Research our mission and values, and refer to them in your cover letter. This shows us that you understand our work and are genuinely interested in being a part of our team!
How to prepare for a job interview at 4tify.
✨Understanding the Role of Empathy
In social work, understanding and demonstrating empathy is key. Be prepared to share personal experiences or scenarios where you effectively showed compassion and support. This helps show that you genuinely care about the well-being of others, which is crucial in social work.
✨Demonstrating Knowledge of Frameworks
Familiarise yourself with the frameworks and models used in social work, such as the Strengths-Based Approach or the Ecological Perspective. Be ready to discuss how these frameworks apply to your work, especially if you can tie them into real-world examples or case studies you've encountered.
✨Showcasing Your Multi-Disciplinary Skills
In a full-time social work role, you'll often collaborate with healthcare professionals, educators, and law enforcement. Be prepared to describe your teamwork experiences and how you've effectively communicated with other disciplines to achieve the best outcomes for clients.
✨Preparing for Scenario-Based Questions
Expect questions that put you in hypothetical social work situations, such as dealing with a crisis or managing a complex case. Think through your thought process for these scenarios beforehand, considering how you'd assess the situation and what steps you'd take, as this demonstrates your critical thinking and problem-solving abilities.
