Tenant Liaison Officer (TLO) – Social Housing Location: Manchester Salary: £35,000 per annum Job Type: Permanent Sector: Social Housing / Construction The Role We are currently recruiting for an experienced Tenant Liaison Officer (TLO) to join a team working on social housing projects across Manchester. This is an excellent opportunity for a proactive, organised and people-focused individual with experience in tenant liaison, resident engagement or social housing refurbishment projects. You will act as the key point of contact between residents, site teams and the wider project team, ensuring tenants are kept informed throughout the works and that any concerns are dealt with professionally and efficiently. The successful candidate will have excellent communication skills, a professional approach and the ability to build positive relationships with residents from a variety of backgrounds. Key Responsibilities * Act as the main point of contact for tenants throughout construction and refurbishment works. * Communicate planned works, schedules and potential disruption clearly to residents. * Carry out resident visits, consultations and regular welfare checks where required. * Manage tenant enquiries, concerns and complaints, ensuring issues are resolved promptly. * Liaise closely with site managers, subcontractors and project teams to coordinate works. * Support residents who may require additional assistance or consideration during the works. * Maintain accurate records of resident communications, feedback and outstanding issues. * Monitor resident satisfaction and help ensure a positive customer experience. * Assist with access arrangements and appointments for works within occupied properties. * Ensure all activities are carried out professionally and in line with relevant health, safety and safeguarding procedures. Requirements * Previous experience working as a Tenant Liaison Officer, Resident Liaison Officer or in a similar customer-facing role. * Experience within social housing, housing maintenance, refurbishment or construction is highly desirable. * Excellent communication, interpersonal and relationship-building skills. * Strong organisational skills with the ability to manage multiple priorities. * A professional, approachable and empathetic manner. * The ability to handle complaints and resolve issues effectively. * Good administration and record-keeping skills. * A full UK driving licence and access to transport would be advantageous, depending on project requirements. What’s on Offer? * Permanent employment * £35,000 annual salary * Opportunity to work within the social housing sector * The chance to make a positive difference to residents during improvement and refurbishment works * A varied role with regular interaction across residents, site teams and project stakeholders How to Apply If you have experience in tenant liaison, resident engagement or social housing and are looking for your next permanent opportunity in Manchester, we would love to hear from you. Apply today with your up-to-date CV to be considered for this opportunity. Job Type: Permanent Pay: £35,000.00 per year Work Location: Manchester and surrounding areas, subject to project requirements
Tenant Liaison Officer in Manchester employer: 4tify.
Join a well-established and highly regarded construction contractor in the North West, where you will be part of a dynamic team dedicated to delivering high-quality residential, commercial, and healthcare projects. With a strong focus on employee development and a supportive work culture, this role offers a unique opportunity to lead and mentor a talented team while managing diverse projects valued between £2m and £15m. Enjoy a competitive salary and benefits package, along with the chance to grow your career in a thriving environment that values excellence and collaboration.
StudySmarter Expert Advice🤫
We think this is how you could land Tenant Liaison Officer in Manchester
✨Join Construction Networks
Get yourself involved in local construction networks or industry events. They often have job boards, and networking can lead to unadvertised positions. Plus, it’s a great way to meet potential future colleagues!
✨Show Off Your Skills on Site
If you’ve done any hands-on work, whether it's through internships or personal projects, make sure you can showcase it. Consider volunteering for local construction projects or getting involved in community build days; it’s a solid way to demonstrate your skills and build connections.
✨Utilise Construction Job Sites
Don't just rely on the big job boards. Look at niche construction job sites—many companies prioritise these for full-time roles. Apply through these sites, but don’t forget to reach out directly to companies you admire, like 4tify., to express your interest!
✨Tailor Your Application for Full-Time Roles
Make your application stand out by tailoring it specifically for full-time positions. Highlight how your previous projects align with the company's work. At StudySmarter, we encourage you to demonstrate your commitment and long-term interest in the industry when applying for roles like Tenant Liaison Officer at 4tify..
Some tips for your application 🫡
Showcase Your Relevant Experience:In the construction industry, it's essential to highlight any hands-on experience you have. Whether it’s past projects you've worked on or specific roles you've held, make sure your CV emphasises your practical skills and contributions to construction sites.
Include Certifications and Qualifications:Don’t forget to list any certifications relevant to construction, like CSCS cards or other safety qualifications. These can really set you apart from other candidates and show that you’re serious about health and safety on-site.
Tailor Your Cover Letter to Construction:When writing your cover letter for a construction role, focus on your problem-solving capabilities and teamwork. Construction relies heavily on collaboration, so mention how you’ve worked successfully with others to complete projects on time and within budget.
Adapt Your CV Format to the Field:Ensure your CV is clear and easy to read, with sections dedicated to skills such as project management, technical abilities, and site supervision. Construction roles often require a blend of technical know-how and soft skills, so make sure both are highlighted effectively.
How to prepare for a job interview at 4tify.
✨Brush Up on Technical Knowledge
For a construction role, it's crucial we have a solid grasp of industry standards, safety protocols, and specific tools used on-site. Make sure you're familiar with relevant regulations and can talk confidently about them, as these often come up in interviews.
✨Showcase Your Projects
Since this is a full-time position, be ready to discuss any previous construction projects you've worked on. Bring a portfolio or have detailed descriptions that highlight your role, the challenges you faced, and how you overcame them—this’ll show you’re not just book-smart but also practically savvy.
✨Understand the Team Dynamics
Construction is all about teamwork, so prepare to discuss how you interact with different stakeholders like architects, engineers, and contractors. Maybe think of examples from past experiences to illustrate your ability to communicate and collaborate effectively.
✨Prepare for On-the-Spot Problem Solving
Be ready for some practical questions or scenarios where you'll need to demonstrate your problem-solving skills. Interviewers might present you with a hypothetical construction issue to solve, so practice articulating your thought process clearly and logically—this could really set you apart!
