About Rise Fibre
Department: Finance
Reporting to: Management Accountant
Location: Altrincham
Salary: £30,000
Contract: Permanent | Hours: 37.5 per week
Department: Finance
Reporting to: Management Accountant
About Rise Fibre
Join Rise Fibre, one of the UK's fastest-growing domestic broadband suppliers, and be part of a supportive, inclusive and ambitious team where your contribution genuinely matters.
We invest in our people through ongoing training, development and clear career progression. You'll also benefit from 25 days' annual leave, pension, Electric Vehicle Scheme, employee referral bonuses, recognition awards and regular social events and team activities.
The Role
We're looking for a highly organised and detail-focused Billing & Sales Ledger Specialist to join our Finance team.
You'll play a key role in managing customer billing, payments, reconciliations and debt, while helping to ensure accurate financial controls and an excellent customer experience. Working closely with Finance, Customer Services, Retentions and external partners, you'll investigate issues, resolve queries and identify opportunities to improve our processes.
Key Responsibilities
- Manage and resolve customer billing queries within agreed timescales.
- Liaise with Customer Services, Retentions and external partners to resolve billing issues.
- Process refunds, adjustments and customer payments accurately and promptly.
- Complete daily Direct Debit and card account reconciliations and investigate discrepancies.
- Investigate and correctly allocate unidentified or incorrectly posted payments.
- Support commercial and landlord debt collection and elevate complex accounts where required.
- Assist with month-end billing, reporting and annual audit activities.
- Maintain accurate financial records and adhere to company controls and procedures.
- Identify opportunities to improve billing and payment processes through automation and AI.
- Highlight recurring issues and contribute to improvements that reduce errors, disputes and customer complaints.
About You
You'll be comfortable working in a busy, high-volume environment and take pride in getting the detail right. You'll be a confident communicator, a strong problem solver and someone who takes ownership of issues through to resolution.
Essential:
- Experience in billing, accounts receivable, finance administration, credit control or a similar transactional finance role.
- Strong numerical and administrative skills with excellent attention to detail.
- Experience processing and reconciling high volumes of transactions.
- Experience investigating discrepancies and resolving billing or payment queries.
- Good understanding of customer billing and payment processes.
- Experience with Direct Debit, card payments and BACS.
- Strong organisational and prioritisation skills, with the ability to meet deadlines.
- Good written and verbal communication skills.
- Strong Microsoft Office and Excel skills.
- A proactive, practical approach to problem solving.
- High standards of confidentiality, accuracy
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