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- Tasks: Deliver exceptional customer support via email, live chat, and social media.
- Company: Join a vibrant fashion brand focused on positive customer experiences.
- Benefits: Enjoy 25 days holiday, birthday off, flexible hours, and 40% staff discount.
- Why this job: Be the voice of our brand and create memorable moments for customers.
- Qualifications: Previous customer service experience; passion for fashion is a plus.
- Other info: Collaborative team environment with hybrid working options and fun team socials.
The predicted salary is between 24000 - 36000 £ per year.
We are looking for a Customer Care Assistant who is passionate about delivering exceptional service and creating positive experiences for every 4th & Reckless customer. You will be the first point of contact for enquiries, ensuring our customers feel valued and heard — whether they are reaching out about an order, returns, or styling advice.
You will work closely with our eCommerce, Logistics, and Marketing teams to maintain our brand's high standards and ensure a seamless customer journey from start to finish.
Your Mission:
- Deliver exceptional customer support across email, live chat, and social media
- Manage order queries, exchanges, and returns in line with company policies
- Track and resolve delivery issues promptly and professionally
- Maintain detailed and accurate customer records using internal systems
- Collaborate with internal teams to communicate customer feedback and improve the overall experience
- Uphold 4th & Reckless' tone of voice and brand values in every interaction
- Identify opportunities to go above and beyond — turning issues into positive brand moments
Requirements:
- Previous experience in a customer service or eCommerce support role (fashion experience is a plus)
- Educational background within Fashion, Business, Marketing or related background is beneficial but not essential
- Exceptional written and verbal communication skills
- Strong problem-solving abilities with a calm and empathetic approach
- Highly organised with great attention to detail, accuracy and proactive nature
- Demonstrates a genuine passion and enthusiasm for the brand
- Comfortable using CRM tools and eCommerce platforms (e.g., Shopify, Zendesk, Gorgias)
- Team player with a collaborative and positive, 'can-do' attitude
- Willingness to go above and beyond for customers and colleagues
Benefits:
- Birthday day off
- 25-day holiday
- Flexible hours
- Vibrant team
- 40% off staff discount
- Team socials
- Free Parking
- Competitions
- Hybrid working - 4 days in the Altrincham office
Customer Care Assistant in Altrincham employer: 4th & Reckless
Contact Detail:
4th & Reckless Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Care Assistant in Altrincham
✨Tip Number 1
Get to know the brand inside out! Familiarise yourself with 4th & Reckless, their products, and their values. This way, when you chat with potential employers, you can show off your passion and understanding of what makes them tick.
✨Tip Number 2
Practice your communication skills! Since you'll be the first point of contact for customers, it’s crucial to nail your verbal and written communication. Try role-playing common customer scenarios with friends or family to build your confidence.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This not only helps you learn more about the company culture but also shows your genuine interest in joining the team.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re proactive and really keen on being part of the 4th & Reckless family.
We think you need these skills to ace Customer Care Assistant in Altrincham
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for customer service and the fashion industry shine through. We want to see that you genuinely care about creating positive experiences for our customers!
Tailor Your Application: Make sure to customise your application to reflect how your skills and experiences align with the role. Highlight any previous customer service or eCommerce experience, especially if it’s in fashion, as this will really catch our eye.
Be Clear and Concise: We appreciate clear communication, so keep your application straightforward and to the point. Use bullet points where necessary to make it easy for us to read and understand your key achievements and skills.
Apply Through Our Website: Don’t forget to submit your application through our website! This helps us keep everything organised and ensures your application gets the attention it deserves. We can’t wait to hear from you!
How to prepare for a job interview at 4th & Reckless
✨Know the Brand Inside Out
Before your interview, dive deep into 4th & Reckless. Familiarise yourself with their products, values, and customer service approach. This will not only help you answer questions more effectively but also show your genuine passion for the brand.
✨Showcase Your Communication Skills
As a Customer Care Assistant, communication is key. Prepare examples of how you've successfully handled customer queries in the past. Practice articulating your thoughts clearly and confidently, as this will demonstrate your exceptional written and verbal skills.
✨Demonstrate Problem-Solving Abilities
Think of specific instances where you've turned a negative customer experience into a positive one. Be ready to discuss your calm and empathetic approach to resolving issues, as this aligns perfectly with what they’re looking for in a candidate.
✨Be Ready to Collaborate
Highlight your team player attitude by sharing experiences where you've worked closely with others to achieve a common goal. Emphasise your willingness to go above and beyond, as collaboration is crucial in maintaining high standards across different teams.
