At a Glance
- Tasks: Provide exceptional customer service and manage non-fault motorcycle claims with precision.
- Company: Join 4th Dimension Innovation, a leader in claims handling.
- Benefits: Competitive salary, remote work, and opportunities for personal development.
- Other info: Dynamic team environment with a focus on continuous improvement and career growth.
- Why this job: Be the reassuring voice for clients and make a real difference in their claims experience.
- Qualifications: Experience in credit hire claims is a plus; strong communication skills are essential.
The predicted salary is between 24000 - 26000 £ per year.
Non-Fault Updates Claims Handler
We’re looking for an experienced Non-Fault Updates Claims Handler to join our knowledgeable and customer-focused team at 4th Dimension Innovation in Egham, Surrey. This role is ideal for someone with previous experience in claims handling, particularly within credit hire, non-fault claims, motor claims or the wider insurance industry. If you’re confident speaking with customers, comfortable working in a busy claims environment and understand the importance of accurate, timely updates, this could be the perfect next step.
You’ll play a key role in supporting customers through their claim journey, providing updates on non-fault motorcycle claims and credit hire matters, while ensuring service level agreements are met and customers receive a professional, supportive experience. The role profile highlights customer relations, inbound and outbound calls, non-fault motorcycle claims handling, SLAs, attention to detail and confident communication as core parts of the role.
Main Duties
- Manage customer relationships and provide clear, helpful claim updates.
- Handle inbound and outbound calls in a professional and confident manner.
- Provide accurate information relating to non-fault motorcycle claims and credit hire.
- Ensure claims are handled efficiently and in line with agreed SLAs.
- Use your insurance and claims knowledge to support customers and progress claims effectively.
- Maintain accurate records and ensure all claim information is updated correctly.
- Work closely with colleagues across the Non-Fault Updates team.
- Support continuous improvement across claims processes.
- Take ownership of your own performance, development and individual targets.
Key Skills
- Previous experience in a claims handling role is essential.
- Knowledge of the insurance industry and claims processes.
- Experience in credit hire, non-fault claims, motor claims or motorcycle claims is highly desirable.
- Understanding of ABI GTA and credit hire case law would be advantageous.
- Excellent written and verbal communication skills.
- Confident telephone manner and strong customer service skills.
- High attention to detail and logical thinking.
- Able to manage customer expectations calmly and professionally.
- Collaborative, proactive and comfortable working in a team-focused environment.
Bonus Points For
- ACII certificates or other relevant insurance qualifications.
- Experience working with motorcycle claims.
- A passion for motorcycles or the wider automotive industry.
- Experience working in a busy, SLA-driven claims environment.
The Essentials
- Hours: 37.5 hours per week, Monday to Friday
- Weekend Working: 1 rota’d Saturday per month
- Salary: £25,000 to £28,000
- Location: Egham, Surrey
- Working Pattern: Remote/Hybrid
- Contract: Full-time
- Perks: Competitive company benefits, training and development opportunities, and a supportive team culture where your claims experience and industry knowledge will be valued.
Non Fault Updates Claims Handler in Egham employer: 4th Dimension Innovation
At 4th Dimension Innovation, we pride ourselves on fostering a supportive and dynamic work culture that prioritises employee growth and development. As a remote employer, we offer flexible working arrangements alongside competitive salaries and a commitment to continuous improvement, ensuring our team members thrive in their roles while delivering exceptional service to our clients. Join us to be part of a collaborative environment where your contributions are valued and your career can flourish in the exciting field of motorcycle claims handling.
StudySmarter Expert Advice🤫
We think this is how you could land Non Fault Updates Claims Handler in Egham
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on 4th Dimension Innovation. Understand their values and what they stand for. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or in front of the mirror. Focus on how you can highlight your customer service skills and experience in claims handling. The more comfortable you are, the better you'll perform!
✨Tip Number 3
Show off your soft skills! In your interview, don’t just talk about your technical abilities. Emphasise your communication skills and your ability to work in a team. Remember, they want someone who can reassure clients and manage relationships effectively.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds. Plus, it’s a great opportunity to reiterate why you’d be a perfect fit for the Non-Fault Updates Claims Handler position.
We think you need these skills to ace Non Fault Updates Claims Handler in Egham
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Non-Fault Updates Claims Handler role. Highlight any relevant experience in claims handling and customer service, and don’t forget to mention your attention to detail and logical thinking skills!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to express your enthusiasm for the role and how your skills align with what we’re looking for. Be sure to mention your familiarity with credit hire claims and any relevant case law.
Showcase Your Communication Skills:Since this role involves a lot of communication, make sure your written application reflects your strong verbal and written communication skills. Keep it clear, concise, and professional – just like you would when speaking to a client!
Apply Through Our Website:We encourage you to apply through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to submit all your documents in one go. Plus, we love seeing applications come directly from our site!
How to prepare for a job interview at 4th Dimension Innovation
✨Know Your Claims Stuff
Make sure you brush up on your knowledge of credit hire claims and the relevant case law, like ABI GTA. Being able to discuss these topics confidently will show that you're serious about the role and understand the industry.
✨Show Off Your Customer Service Skills
Prepare examples from your past experiences where you delivered exceptional customer service. Think about how you handled difficult situations or went above and beyond for a client. This will demonstrate your ability to be the reassuring voice clients need.
✨Practice Your Communication
Since this role involves a lot of phone interaction, practice speaking clearly and professionally. You might even want to do a mock interview with a friend to get comfortable with articulating your thoughts and maintaining a confident tone.
✨Be Team-Oriented
Highlight your ability to work well in a team. Prepare to discuss how you've collaborated with others in previous roles to achieve results. This will show that you can contribute positively to the team-focused environment at 4th Dimension Innovation.
