At a Glance
- Tasks: Manage motorcycle claims and help customers get back on the road smoothly.
- Company: Join 4th Dimension Innovation's dynamic Claims Management Team.
- Benefits: Enjoy competitive salary, hybrid working, and great training opportunities.
- Other info: Supportive team culture with excellent career growth potential.
- Why this job: Be a problem-solver and make a real difference for riders.
- Qualifications: Strong communication skills and ability to handle busy caseloads.
The predicted salary is between 24500 - 26000 £ per year.
Join Our Claims Team! Are you a natural problem-solver who thrives on turning a stressful situation into a smooth resolution? 4th Dimension Innovation is looking for a CMT Claims Handler to join our Claims Management Team in Egham Thorpe, helping riders get back on the road with confidence. You'll report to the CMT Team Leader, managing a caseload of motorcycle claims from first contact through to settlement — keeping things moving, keeping customers informed, and keeping our claims philosophy front and center.
Main Duties
- Manage a caseload of First Party and Third Party claims, progressing each case towards settlement.
- Respond promptly to incoming calls, emails and letters in the way that best moves the claim forward.
- Screen incoming claims against fraud indicators and risk factors, escalating for further investigation where needed.
- Use desktop tools (MIAFTR, CUE, MID, DVLA, etc.) to support claims decisions.
- Liaise with specialist suppliers such as field investigators and engineers.
- Update reserves and NCB at the appropriate stage of each claim.
- Work within agreed personal authority limits, referring upwards where activity exceeds them.
- Offer customers alternatives to claiming directly from their policy where commercially appropriate.
Key Skills
- Excellent interpersonal skills, with the ability to communicate clearly at all levels.
- Ability to make complex issues simple for customers.
- Strong understanding of hierarchy and escalation protocols.
- Comfortable managing a busy caseload with competing priorities.
Bonus Points For
- Previous customer service or claims experience.
- Familiarity with the Group's products, services and systems.
The Essentials
- Hours: 37.5 hours per week, Monday to Friday. Hybrid working — 3 days onsite, 2 days from home — following an initial 4–6 week on-site training period.
- Salary: £24,500–£26,000.
- Location: Egham Thorpe.
- Contract: Full time.
- Perks: Competitive company benefits, training & development opportunities, and an energetic, supportive team culture.
We recognise that people may not meet every requirement listed, and we encourage you to apply if this role interests you.
Claims Handler employer: 4th Dimension Innovation
4th Dimension Innovation is an exceptional employer that prioritises employee development and offers a collaborative work culture in Egham. As a Motorcycle MET Technician, you will benefit from competitive salaries, hands-on training, and opportunities for growth within a supportive team environment, making it a rewarding place to advance your career in the motorcycle industry.
