At a Glance
- Tasks: Manage motorcycle claims and help customers get back on the road smoothly.
- Company: Join 4th Dimension Innovation's dynamic Claims Management Team.
- Benefits: Enjoy competitive salary, hybrid working, and great training opportunities.
- Other info: Supportive team culture with excellent career growth potential.
- Why this job: Be a problem-solver and make a real difference for riders.
- Qualifications: Strong communication skills and ability to handle busy caseloads.
The predicted salary is between 24500 - 26000 £ per year.
Join Our Claims Team! Are you a natural problem-solver who thrives on turning a stressful situation into a smooth resolution? 4th Dimension Innovation is looking for a CMT Claims Handler to join our Claims Management Team in Egham Thorpe, helping riders get back on the road with confidence. You'll report to the CMT Team Leader, managing a caseload of motorcycle claims from first contact through to settlement — keeping things moving, keeping customers informed, and keeping our claims philosophy front and center.
Main Duties
- Manage a caseload of First Party and Third Party claims, progressing each case towards settlement.
- Respond promptly to incoming calls, emails and letters in the way that best moves the claim forward.
- Screen incoming claims against fraud indicators and risk factors, escalating for further investigation where needed.
- Use desktop tools (MIAFTR, CUE, MID, DVLA, etc.) to support claims decisions.
- Liaise with specialist suppliers such as field investigators and engineers.
- Update reserves and NCB at the appropriate stage of each claim.
- Work within agreed personal authority limits, referring upwards where activity exceeds them.
- Offer customers alternatives to claiming directly from their policy where commercially appropriate.
Key Skills
- Excellent interpersonal skills, with the ability to communicate clearly at all levels.
- Ability to make complex issues simple for customers.
- Strong understanding of hierarchy and escalation protocols.
- Comfortable managing a busy caseload with competing priorities.
Bonus Points For
- Previous customer service or claims experience.
- Familiarity with the Group's products, services and systems.
The Essentials
- Hours: 37.5 hours per week, Monday to Friday. Hybrid working — 3 days onsite, 2 days from home — following an initial 4–6 week on-site training period.
- Salary: £24,500–£26,000.
- Location: Egham Thorpe.
- Contract: Full time.
- Perks: Competitive company benefits, training & development opportunities, and an energetic, supportive team culture.
We recognise that people may not meet every requirement listed, and we encourage you to apply if this role interests you.
Claims Handler employer: 4th Dimension Innovation
4th Dimension Innovation is an exceptional employer that prioritises employee development and offers a collaborative work culture in Egham. As a Motorcycle MET Technician, you will benefit from competitive salaries, hands-on training, and opportunities for growth within a supportive team environment, making it a rewarding place to advance your career in the motorcycle industry.
StudySmarter Expert Advice🤫
We think this is how you could land Claims Handler
✨Dive Into Industry Networking Events
Get your foot in the door by attending insurance industry events and conferences. Not only will you learn about the latest trends, but you'll also meet potential employers and industry peers. Check out local chapters of professional bodies like the Chartered Insurance Institute for valuable meetups.
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Don’t underestimate the power of LinkedIn in the insurance world. Engage with industry content, join relevant groups, and connect with professionals at companies you admire (like 4th Dimension Innovation). A thoughtful message explaining your interest can really make a difference!
✨Look Out for Graduate Schemes
Many firms in insurance have structured graduate programmes. Keep an eye on application windows and utilise your university's career services for insider tips. These schemes are designed to develop talent and often lead to permanent roles after your initial training.
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Got friends or family in the industry? Now’s the time to reach out! Personal referrals can give you a head start, so let them know you're on the lookout for full-time opportunities at places like 4th Dimension Innovation. Don’t shy away from asking for a coffee chat; you never know what doors it might open!
We think you need these skills to ace Claims Handler
Some tips for your application 🫡
Highlight Your Analytical Skills:In insurance, we love a candidate who can crunch numbers and analyse data effectively. When crafting your CV, make sure to showcase any relevant coursework or experiences that highlight your analytical abilities, especially if you’ve tackled risk assessment or financial modelling.
Showcase Industry Knowledge:Don’t be shy about your knowledge of the insurance sector! We want to see that you've done your homework on current trends, regulations, and challenges in the industry. Mention any relevant projects or studies you’ve completed that demonstrate your understanding of the field in your cover letter.
Craft a Compelling Cover Letter:Your cover letter should tell us why you’re passionate about insurance. Share any personal experiences or what drew you into this profession. We’re looking for enthusiasm and a clear motivation for why you want to be part of our team at 4th Dimension Innovation.
Tailor Your CV for the Role:Don't just send a generic CV! Focus on tailoring it specifically for the insurance role at 4th Dimension Innovation. Highlight relevant skills such as risk management, customer service experience, or any certifications you've earned in the industry to make your application stand out.
How to prepare for a job interview at 4th Dimension Innovation
✨Know Your Numbers: Insurance Fundamentals
Brush up on your understanding of key insurance concepts, like underwriting principles and risk assessment. Expect the interviewer at 4th Dimension Innovation to throw some technical questions your way, so be ready to demonstrate your grasp of these essentials.
✨Showcase Your Analytical Side
In the insurance world, it's all about data. Prepare to discuss any analytical tools or methodologies you've used in past experiences. If you have a portfolio of projects where you've tackled complex data, bring that along to impress the team!
✨Prepare for Behavioural Questions
As a full-timer at 4th Dimension Innovation, they'll want to know how you handle real-life scenarios, not just theory. Think about challenges you've faced in teamwork or customer service, and how those experiences can relate to a career in insurance.
✨Know the Company Culture Inside Out
Understanding 4th Dimension Innovation's values and workplace culture is essential. Don’t just memorise their mission statement; think about how your personal values align with theirs. This will show your genuine interest in being part of their team long-term.
